On Friday, April 22, 2011 02:57:20 PM Per Jessen wrote:
Professional product support is not giving advice and hoping that it will work.
I guess you have yet to meet with the real world :-( I've been on both ends of that, and I can assure you that professional support is often exactly what you describe. Unfortunately, but true.
I'm aware that in reality software users support is often flaky. I use software and I called support to solve problems. What do you think why I use Linux? One of many reasons is that I have better support with it then with professional support desks for software that I paid for. -- Regards, Rajko -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org