On Mon, 2008-12-22 at 23:54 +0100, Stephan Binner wrote:
I doubt that you ordered something in expectation of a certain shipping date mentioned in the order confirmation you received later.
As I said earlier, there is an expectation that paying customers would at least be treated as well as normal users who download the product and receive their package on or near the same date as release.
"Anticipated Released Date: December 18, 2008" certainly implies (to me anyway) shipment well in advance of 5 January.
Release date != shipping date != date it arrives at you. If you make up the latter if there is no statement from the merchant (like "will arrive at you before christmas if you order before xx") then do not blame the merchant.
Release date on December 18th (thurs.), 1-2 day processing, UPS Next Day Air (1-2 days), that's at the latest Christmas Eve delivery (which UPS & other shipping companies do make, it's one of their busiest days). There was no message about shipping being delayed. To Novell's credit there is a message up now, and an apology for those who have already ordered it.
I don't understand why you can't go to your local Radio Shack and pick up a boxed edition or order it from Amazon. This is how I first
There are not enough boxes sold anymore in most countries that it's profitable for merchants. Alternatively Novell would have to pay a likely hugh fee to buy shelf space to get openSUSE boxes placed => not profitable for Novell.
This is an entire other thread in which I agree with N B Day. At the very least, the box should be able to be purchased from other merchants, even online, like Amazon or BustBuy.com. This would improve the experience at least, as those merchants would already have the box in hand and be able to ship it out on time.
Buying the box is one of the few ways many of us can contribute to the No, http://en.opensuse.org/How_to_Participate
Not everyone has the time. I can understand that. The thing is that we've partly got what we wanted: an explanation from Novell. For that, I thank them and whoever put that up. What needs to be done is to figure out how to prevent this in the future: these long wait times happen for every openSUSE release I've purchased, 10.2, 10.3, and 11.0. If the customs & shipping between the two countries is the problem, then let's get the pre-orders shipped out early enough to get them in user's hands by release day or the Friday after. Actually, speaking of customs & shipping, if that's the major problem, I've got two openSUSE boxes: SUSE Linux 10.0 and SUSE Linux 10.1 that I purchased at Best Buy here in the U.S. (the last two boxes to be on American shelves), that both have a label "Made in USA". The three latest boxes, openSUSE 10.2, 10.3, 11.0; all say Made in Germany (they weren't on store shelves, and showed up four weeks after the release). So there was a manufacturing switch for the North American boxes, and that's when these problems started. -- Kevin "Yeaux" Dupuy - openSUSE Member Public Mail: <kevin.dupuy@opensuse.org> Merry Christmas & Happy Holidays from the Yeaux! -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org