Carlos E. R. wrote:
On 20/12/2020 20.45, Per Jessen wrote:
[big snip] For eighteen years it worked quite well. I do not think that splitting our user community has improved on that.
I have been subscribed since January 2002 or earlier. The list had 40000 messages a year back then (compared to 12000 on 2019). That includes a lot of noise, methinks, not every post can be strictly on topic and supportive. But the thing is, with so much activity, someone finds the tidbit that finally helps the OP.
Problem is, IMHO, that the list has to compete with other resources that are more popular, like a webforum - and that doesn't mean the list is doing anything wrong. Only that there are fewer people and that the person that knows the answer doesn't participate "here".
That is a very interesting point and clearly an argument for merging 'support' back into 'users'. Also, I know we are all pre-occupied with C-things, but I have yet to hear a single user voice saying "please don't".
To me, the support mail list only serves a purpose if the people capable of giving support read and write there. And I'm thinking specifically of the developers and maintainers.
+1 -- Per Jessen, Zürich (8.7°C) Member, openSUSE Heroes