On Sat, 19 May 2012 12:31:43 +1000, Helen South wrote:
I can verify that you're not joking. I've seen some shockers on the University forums. While most openSUSE users will have at least a bit of knowledge, our increasingly broad userbase means some screening is necessary. In some cases, no amount of documentation will make a difference, but for keen beginners, there's definite value in guiding them through the process.
Yup. :)
At this point, before we start making decisions, I feel it would be helpful to lay out a clearer picture of what is happening where. There's no point in worrying about screening if these are only a tiny minority of trivial bugs - that a dev can within moments decide aren't worth attention and mark with "Thank you for submitting this bug, however information is incomplete therefore we're marking it 'unactionable'" or something. More important is if genuine bugs are being delayed or problematized by purely because the reporter made mistakes with Bugzilla, or there's real timewasting going on trying to obtain information and so forth.
Need data. Qualitative and quantitative. :)
Absolutely. I'm a huge fan of data-driven decision making. :) Jim -- Jim Henderson Please keep on-topic replies on the list so everyone benefits -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org