On Tue, 2012-05-15 at 13:41 +0000, Jim Henderson wrote:
I have the feeling (not necessarily from your comments but from others) that people expect that this magically happens if they just win "the feedback argument" with "the developers". I can make you a promise today: It won't solve itself.
Also correct. I see this in the forums as well, users who complain that "no testing" has been done - but who don't realise that they /are/ potentially part of the testing team.
Just to throw something into the mix. I totally agree. If you don't contribute to testing then you don't have much right to complain. Part of the problem I've seen with some of these complainers over the years is that they haven't quite understood the distinction between SLE and openSUSE. They think that openSUSE belongs to SUSE and don't get it yet that openSUSE belongs to community. I think that's something we still have to work at to make a stronger distinction between the two camps. But just very recently, I encountered another "complainer." This person speaks almost no English, so I had to rely almost completely on Google Translate + another person in the IRC channel who knew both Spanish and English. :-) The complainer was indeed complaining about poor testing of 12.1 where the person found what apparently was a serious bug. We told the person to file via bugzilla and the person promptly refused saying s/he was uncomfortable doing that because it required knowledge of English. At first I was going to say "Well just use Google Translate like I'm doing now." but then I realized it would further be a problem because the bug owner would require some feedback with the bug reporter as investigation of the bug progressed. And I can see how that could get messy and somewhat intimidating. I could actually empathize with this person at this moment. And it makes me realize that there are potentially hundreds, if not thousands, of testers/reporters out there who don't test/report simply because of language barriers. And I've been tossing this around in my head the last couple of weeks: "How do we break down that barrier?" and truthfully... I can't come up with anything solid. Bryen -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org