On Tue, 18 Sep 2012 09:04:52 +0200 Togan Muftuoglu <toganm@opensuse.org> wrote:
On 09/18/2012 06:40 AM, Rajko wrote:
On Mon, 17 Sep 2012 09:14:10 -0500 ions.
Of course instead of package management one can open support wizard ... I do not think that would change anything as we do have,
It is changing few important things: * accessibility of tools User has to remember one location to look for help and that is Help menu in any application, plus in case that application is crashing Help Assistant should be located in the Main Menu too. Like: Main Menu > Computer > Help Assistant (persistent) Main Menu > Favorites > Help Assitant It is located where user is looking for help, so it doesn't change user habits with a new congenial, never thought of location, or naming. and it is very easy to point out on a mediums like IRC, email, forums, phone, SMS. * it will lower pressure on support channels taking out preparation phase, * software developers and supporters don't have to guess what is needed to help users, just fill the blanks. We don't want to keep this for ourselves, but to work with upstream projects to include help in their offer.
susepaste package so people can use to paste things, bugreporter to report bugs to assist. The question is do people use them heavily, or not
User will use them as needed, and it would be better that they don't need to use it heavily :) Note that susepaste and bugreporter are perfect example why one needs Help Assistant. They are there, but I didn't know about bugreporter, and I'm not a new user. Even experienced users have a problem to remember all tools that are available and can make use of Advanced options in Help Assistant that will skip a lot of questions targeted to new users. We patch applications for many reasons, I don't see a problem to add Help Assistant that will work with user to address issue without presuming it is software failure. Initial version of Help Assistant can be very simple, just let user know all help options, give links for online help, start package management, bugreporter or whatever other subsystem help we have.
use bugreporter
rajko@linux:~> bugreporter Welcome to the submit bug report module! You have to have a valid .oscrc file. Please do so by running osc. rajko@linux:~> osc Your user account / password are not configured yet. You will be asked for them below, and they will be stored in /home/rajko/.oscrc for future use. Creating osc configuration file /home/rajko/.oscrc ... Username: ---------------------------------------------------------------- OK :) :D Togan, I was talking about help for users that can find Help menu, not about those that have Open Build Service (OBS) account. They can report bugs without bugreporter, although I hope that quality of reports is better with it. -- Regards, Rajko. -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org