On 8 February 2017 at 16:40, Henne Vogelsang <hvogel@opensuse.org> wrote:
Hey,
On 08.02.2017 15:54, Richard Brown wrote:
It is from this position we are discussing the situation with SUSE Management, in the hope that they can provide help & resources to alter that status quo, regarding connect and all of the other infrastructure problems we are currently facing.
So paid SUSE employees to the rescue. I must say I'm rather disappointed that this is the only solution that we as a community can come up with after ignoring this situation for years...
With the exception of connect.opensuse.org, the vast majority of the burning infrastructure issues are with infrastructure which community volunteers are in no position to help. It's also worth noting that connect was originally set up by SUSE employees, introduced to the Project as a key part of infrastructure, and then circumstances within SUSE changed leading to connect becoming somewhat of an orphan. I think I can be justified in saying that it's handover from a SUSE-administered service to a community-administered one was not handled correctly (or not handled at all, depending on your point of view). I do not think you can justifiably say that the community 'ignored' the situation, nor do I agree with your implication that the community needed to be the only one owning the problem. Regardless, we have more on our plate when it comes to openSUSE than just connect.o.o. The wiki problems from last year remain unresolved. news.opensuse.org was hacked at the weekend. Both remain fully in the Micro Focus sphere of control, despite a long time of lobbying to change that. This means currently SUSE employees are also near powerless to help, and involving community admins is even more unfeasible. The outstanding issues regarding download performance and mirrors might be something our community Heroes can deal with, but the training, access granting and onboarding for such systems cannot be expected to happen overnight. Tickets reporting these problems are many months old, long before the openSUSE Heroes team was even announced. Meanwhile SUSE employees have the knowledge, expertise, and access as they were the ones who set up such core services in the first place. The best way through this mess is one that involves contributions from both the community AND SUSE. That's what we work towards, but it requires enablement, effort and remedial work from those who currently control the reigns and who have held those responsibilities for years. If that disappoints you, too bad. -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org