On Mon, 24 Sep 2012 17:59:36 +0000 (UTC) Jim Henderson <hendersj@gmail.com> wrote:
Ideally, this is true - but defining the task as < 1 hour means defining the task clearly as well. Given the source of bugs (and the varying degrees of technical skills of those reporting them), it may not be feasible to guarantee (or try to) that this will always be the case - but it certainly is a worthy goal.
One hour is probably the longest time we can count on with motivated users. (School hour is 45 minutes for a reason.) In other words taking few bugs as sample and see how to make reports easy within as small amount of time as possible, taking out of equation users skills and need to read lengthy "How to report a bug?" users skills can be taken out only with helper script that will offer interface with plain language and as output give file that is ready to upload, or even upload it, as smolt client does with hardware information. -- Regards, Rajko. -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org