On Wed, 26 Sep 2012 23:47:01 -0500, Rajko wrote:
On Mon, 24 Sep 2012 17:59:36 +0000 (UTC) Jim Henderson <hendersj@gmail.com> wrote:
Ideally, this is true - but defining the task as < 1 hour means defining the task clearly as well. Given the source of bugs (and the varying degrees of technical skills of those reporting them), it may not be feasible to guarantee (or try to) that this will always be the case - but it certainly is a worthy goal.
One hour is probably the longest time we can count on with motivated users. (School hour is 45 minutes for a reason.)
I don't disagree, but what I'm saying is that there will undoubtably be some tasks that require more time, so rather than guarantee that the task will take < 60 minutes regardless of skill level or knowledge, we need to be realistic about what can be achieved in that time. If we try to make some sort of guarantee and it turns out that most people take more than an hour, then nobody's going to trust the estimates. Thus, it's not a matter of simply guessing, but rather doing an actual estimate, using best case/worst case/likely case weighted averages - and that could end up taking more time to come up with for some tasks than the actual task itself would take.
In other words taking few bugs as sample and see how to make reports easy within as small amount of time as possible, taking out of equation users skills and need to read lengthy "How to report a bug?"
users skills can be taken out only with helper script that will offer interface with plain language and as output give file that is ready to upload, or even upload it, as smolt client does with hardware information.
There again, though, the time to create/debug the helper scripts (which I don't know how generic they can be) might take longer than having someone knowledgeable actually doing the task. That said - scripting tests to get more data points would be useful. For example, if there was a video driver bug that could be reproduced using a script, getting people with a variety of hardware supported by the driver in question would definitely be useful. Jim -- Jim Henderson Please keep on-topic replies on the list so everyone benefits -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org