Hello, An introductory video (with some tips, tricks, and important points) in the DVD media won't be bad either. If they have installed and are stuck with some config with no Internet support, they can watch the video or access manuals from the same DVD. Regards, Ish On Wed, Mar 27, 2013 at 7:29 PM, Agustin Benito Bethencourt <abebe@suse.com> wrote:
Hi Stathis,
hummm.....
How can we make more evident or reinforce the message to our users so they read the release notes?
If we produce more dvds in the future, adding a message in the sleeve is one option. More ideas?
On Wednesday, March 27, 2013 12:18:02 PM Stathis Iosifidis wrote:
Hi,
You're right in general. But there are users that just get promo live media, install it and expect everything to work perfect. If they are networkless, they either use a live media to search a solution (like I do) or install another distro.
I don't remember the version (maybe it was 11.4), we had some promo dvds left when next version was released (12.1) and we didn't have DVDs to give during an event. So we printed some stickers how to upgrade to next version (I think we pointed the wiki link).
Imagine you want to cook something. Sometimes, you cook without a recipe and burn the food. What do you do next? Read carefully the recipe and the start cooking again with success.
The initial point of my mail was to have the recipe on PromoDVD. Users that download live media from our website, I guess, they already read release notes or solutions to possible problems. Maybe we (during events) must focus on educate users to read release notes first.
That's my point of view. I'm might be wrong though. Take care, Stathis
Στις 27/03/2013 11:46 πμ, ο/η Agustin Benito Bethencourt έγραψε:
Hi,
if you Google for "openSUSE 12.3 network manager problem" or several different combinations, they will point you to the release notes. We just included in the portal also a link to the Release notes.
We need to educate users to read the release notes before installing the distribution. We can do a better job there eventhough we will never succeed copletely.
If you have suggestion in this direction, we can include them in the next Release process.
On Sunday, March 24, 2013 03:17:04 PM Stathis Iosifidis wrote:
Hello,
I installed openSUSE from DVD and livedvd and I faced the network issue. Do you think that there should be printed on the promodvd cover the solution? Or a sticker on it with the solution? If someone likes it and install it, he/she won't have Internet and he/she won't have a clue how to solve the problem.
Stathis -- Agustin Benito Bethencourt openSUSE Team Lead at SUSE abebe@suse.com
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