On Wed, Mar 2, 2011 at 7:56 AM, Jan Holesovsky <kendy@suse.cz> wrote:
Hi all,
Since I experienced some very poor communication about LibreOffice recently, I thought it would be good to reach out to this list...
I mean this:
http://news.opensuse.org/2011/02/26/opensuse-11-4-rc2-steps-out/
It is of course right to point people to the known bugs; but before it is done publicly, it should be researched if the bugs are still valid at all - in this case the bug claimed to be present in LibreOffice was fixed quite some time ago, in a duplicate bug report.
Worse - the form chosen in the article was insulting to all the developers who spent days (and some nights too) on getting LibreOffice the best choice for openSUSE. It is also undermining the efforts of the LibreOffice marketing team.
I am sure you all know the benefits of the switch to LibreOffice (if not, I'll be glad to follow-up), so _please_ - make the communication appropriate:
- openSUSE supports LibreOffice, many of the LibreOffice developers are openSUSE members, when you do not communicate properly about LibreOffice, you harm openSUSE
- reach to Petr Mladek <pmladek@suse.cz>, the LibreOffice packager for openSUSE, whenever you want to have the most recent list of known bugs, or when you need to check what is the real status of the release, or of a concrete bug. Should you fail to reach him, try me, or Michael Meeks. Also Petr's blog [1] is a good source of the relevant info.
- phrases like "not quite ready for the production environment" are very sensitive, and should be used only when you know what are you doing ['you know what you are doing' usually means 'you have communicated it with Petr' ;-)]
+1 It's not a good marketing hype to paraphrase "not quite ready for the production environment", especially for a product (RC2) that GA will be launch in a few days. I'm strongly agree with the communication stuff, means that we may learn from this case for next published article. -- Best Regards, Masim "Vavai" Sugianto /************************************************************/ Blog (ID) : http://www.vavai.com Excellent Infotama Kreasindo : http://www.vavai.biz /************************************************************/ -- To unsubscribe, e-mail: opensuse-marketing+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-marketing+help@opensuse.org