[heroes] progress.o.o issue
Hello Ancor, Ludwig has currently a pressing issue in progress.o.o what seems to be out of scope for our SUSE-IT team since it seems to be redmine code related: https://progress.opensuse.org/issues/21772 In short, redmine hangs on a specific copy operation and there seem to be nothing in the logs. Mili was so free to nominated you as a helpful person here and asked me to write you this nice mail ;) The openSUSE heroes need your ssh key for granting you access to the system. They will also provide you a VPN access to the openSUSE network (not SUSE one) if you don't have that yet. Is there a chance that you can have a look at this issue together with Ludwig? thanks a lot here adrian -- Adrian Schroeter email: adrian@suse.de SUSE Linux GmbH, GF: Felix Imendörffer, Jane Smithard, Graham Norton, HRB 21284 (AG Nürnberg) Maxfeldstraße 5 90409 Nürnberg Germany -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
On Tue, Aug 29, 2017 at 10:47:56AM +0200, Adrian Schröter wrote:
Hello Ancor,
Ludwig has currently a pressing issue in progress.o.o what seems to be out of scope for our SUSE-IT team since it seems to be redmine code related:
https://progress.opensuse.org/issues/21772
In short, redmine hangs on a specific copy operation and there seem to be nothing in the logs.
Mili was so free to nominated you as a helpful person here and asked me to write you this nice mail ;)
The openSUSE heroes need your ssh key for granting you access to the system. They will also provide you a VPN access to the openSUSE network (not SUSE one) if you don't have that yet.
Is there a chance that you can have a look at this issue together with Ludwig?
thanks a lot here adrian
Hello, JFYI both Ludwig and Ancor have vpn access, and Ancor has even root access to the redmine server. By the way, Max (who was working on this) is back from vacation tomorrow, maybe it would make sense to wait for him and keep him on the loop as well. Theo
On 08/29/2017 10:47 AM, Adrian Schröter wrote:
Hello Ancor,
Ludwig has currently a pressing issue in progress.o.o what seems to be out of scope for our SUSE-IT team since it seems to be redmine code related:
https://progress.opensuse.org/issues/21772
In short, redmine hangs on a specific copy operation and there seem to be nothing in the logs.
Mili was so free to nominated you as a helpful person here and asked me to write you this nice mail ;)
The openSUSE heroes need your ssh key for granting you access to the system. They will also provide you a VPN access to the openSUSE network (not SUSE one) if you don't have that yet.
Is there a chance that you can have a look at this issue together with Ludwig?
Added to my TODO list for tomorrow... unless it can wait until the end of our Scrum sprint (next Tuesday, 5th), which would be very appreciated. Cheers. -- Ancor González Sosa YaST Team at SUSE Linux GmbH -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Ancor Gonzalez Sosa sent the following on Donnerstag, 31. August 2017, 14:06:20 CEST:
On 08/29/2017 10:47 AM, Adrian Schröter wrote:
Hello Ancor,
Ludwig has currently a pressing issue in progress.o.o what seems to be out of scope for our SUSE-IT team since it seems to be
redmine code related: https://progress.opensuse.org/issues/21772
In short, redmine hangs on a specific copy operation and there seem to be nothing in the logs.
Mili was so free to nominated you as a helpful person here and asked me to write you this nice mail ;)
The openSUSE heroes need your ssh key for granting you access to the system. They will also provide you a VPN access to the openSUSE network (not SUSE one) if you don't have that yet.
Is there a chance that you can have a look at this issue together with Ludwig?
Added to my TODO list for tomorrow... unless it can wait until the end of our Scrum sprint (next Tuesday, 5th), which would be very appreciated.
the earlier the better, but it can wait until Tuesday next week. This is really an unplanned task and your help is very much appreciated. regards mili -- Milisav Radmanic Director SUSE Linux Enterprise (R&D) SUSE LINUX GmbH, Maxfeldstraße 5, 90409 Nürnberg, Germany GF: SUSE Linux GmbH, GF: Felix Imendörffer, Jane Smithard, Dilip Upmanyu, Graham Norton, HRB 21284 (AG Nürnberg) -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
On 08/31/2017 02:35 PM, Milisav Radmanic wrote:
Ancor Gonzalez Sosa sent the following on Donnerstag, 31. August 2017, 14:06:20 CEST:
On 08/29/2017 10:47 AM, Adrian Schröter wrote:
Hello Ancor,
Ludwig has currently a pressing issue in progress.o.o what seems to be out of scope for our SUSE-IT team since it seems to be
redmine code related: https://progress.opensuse.org/issues/21772
In short, redmine hangs on a specific copy operation and there seem to be nothing in the logs.
I logged into the machine to observe the issue in real time and I can confirm the redmine process simply takes too much time which leads to the gateway giving up (and the process eventually being killed). I don't have a solution (more about that below) but I provided instructions for a workaround at https://progress.opensuse.org/issues/21772#note-15 Ludwig confirmed that should be enough for the time being, although it implies 9 steps from the user point of view. So we are unblocked. \o/ Back to fixing the issue in a definitive way... The root of all evil is that progress.o.o runs a very old version of Redmine and, as a consequence, a rather old Ruby and operating system. Even more, when I logged into the machine I noticed the Redmine log had not been rotated for months. It was eating 8.5GB of disk space, basically the whole /srv partition... so expect fireworks sooner than later if that's not fixed. In short, quite an "hostile" environment to make real diagnosis/modifications there beyond what I did (that was not exactly developer work, just "top" and look for alternatives). I know there are plans to migrate everything to recent versions and a properly maintained up-to-date machine. That means updating Redmine, which would imply dropping or updating several custom Redmine plugins nobody is maintaining anymore. Already some time ago Darix created this overview document https://etherpad.nue.suse.com/p/redmine-upgrade Back then, I was trying to help to move some plugins forward. But it would be better to drop as many plugins as possible or to get help from someone that is still an up-to-date Ruby On Rails developer (in the last three years I have only touched Rails to fix concrete progress.o.o and software.o.o issues). So the Leap15 release process is unblocked by the workaround... but it would be nice to have a final problems-free progress.o.o by the time of 15.1. Cheers -- Ancor González Sosa YaST Team at SUSE Linux GmbH -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
On Thu, Sep 07, 2017 at 01:04:15PM +0200, Ancor Gonzalez Sosa wrote:
The root of all evil is that progress.o.o runs a very old version of Redmine and, as a consequence, a rather old Ruby and operating system. Even more, when I logged into the machine I noticed the Redmine log had not been rotated for months. It was eating 8.5GB of disk space, basically the whole /srv partition... so expect fireworks sooner than later if that's not fixed. In short, quite an "hostile" environment to make real diagnosis/modifications there beyond what I did (that was not exactly developer work, just "top" and look for alternatives).
I know there are plans to migrate everything to recent versions and a properly maintained up-to-date machine. That means updating Redmine, which would imply dropping or updating several custom Redmine plugins nobody is maintaining anymore. Already some time ago Darix created this overview document https://etherpad.nue.suse.com/p/redmine-upgrade Back then, I was trying to help to move some plugins forward. But it would be better to drop as many plugins as possible or to get help from someone that is still an up-to-date Ruby On Rails developer (in the last three years I have only touched Rails to fix concrete progress.o.o and software.o.o issues).
Thanks Ancor for your work, it is much appreciated! Since the update gets more and more urgent (and I also would really like to get rid of old VMs), I will set up a leap VM with fully updated redmine, with no plugins enabled, copy the production db and give access to people to test stuff. Then we can decide which plugins are still needed and try to find a solution for them. -- Theo Chatzimichos <tampakrap@opensuse.org> <tchatzimichos@suse.com> System Administrator SUSE Operations and Services Team
participants (4)
-
Adrian Schröter -
Ancor Gonzalez Sosa -
Milisav Radmanic -
Theo Chatzimichos