-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 The Monday 2007-09-17 at 21:59 -0500, Federico Mena Quintero wrote:
Or we try to search for a similar one, don't find it, fill up our bug, then somebody tells us there is a duplicate.
I don't think that's a problem... duplicates will happen no matter what you do. It's not a problem for bug triagers to mark them as duplicates, and even doing that gives us useful info --- "this bug happens for N people, so it's important".
Ah, ok... but I feel bad when I discovered I wrote a duplicate.
Couldn't bugzilla engine try to find similarities before filling the long description field?
That's very hard to do with human-written text :)
I know, but I have seen a help desk somewhere doing that. It doesn't work well, though. It usually responds by giving a page of possible hits and FAQs, then a "click here to continue submiting your question".
For bugzilla.gnome.org we have a semi-automatic "duplicated stack trace detector", so that frequent crashers which are reported automatically by bug-buddy can be merged into duplicates easily.
I suppose those are easier to catch, being automatically generated.
Can I forward this to other lists? I'm thinking of the Spanish list.
¡Por supuesto!
¡Hecho! :-) - -- Cheers, Carlos E. R. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.5 (GNU/Linux) Comment: Made with pgp4pine 1.76 iD8DBQFG775FtTMYHG2NR9URAp6IAJ9OOT6KiwtBwX54HdgEMhyBIFbxvACfUxwM VNbp8IwfKWqJ1Idf8J7t7NQ= =hydL -----END PGP SIGNATURE-----