Hello, Once in a while, I file bugs and feel they're not getting proper attention. I don't know what's on the developer's plates, and don't want to scream and yell when they've got more important things to do, but at the same time I want acknowledgement from someone. I don't know what my expectations should be, but right now my expectations are that most bugs be acknowledged within about 24 hours, especially if I mark a bug as "Major" severity. What should my expectations be? In particular, I'm concerned about 166027 (filed about 24 hours ago). It's not a "blocker", but at the same time, I will be unhappy if it's not fixed by the final RC. I think a lot of people will. And time is short. Bug voting is in place, but does that help it get attention initially? If so, can a few of you out on this list vote for my bug? See it here: https://bugzilla.novell.com/show_bug.cgi?id=166027 Vote for it here: https://bugzilla.novell.com/votes.cgi?action=show_user&bug_id=166027 I feel a bit like a politician, but, thank you for your votes. Thanks, Chad
On Friday 14 April 2006 16:46, Chad Groneman wrote:
Bug voting is in place, but does that help it get attention initially? If so, can a few of you out on this list vote for my bug? See it here: https://bugzilla.novell.com/show_bug.cgi?id=166027
I don't know about voting but I can certainly confirm this bug on my installation of RC1 also. I've commented to that effect on the tracker... Regards G
On Fri, Apr 14, 2006 at 09:46:15AM -0600, Chad Groneman wrote:
Once in a while, I file bugs and feel they're not getting proper attention. I don't know what's on the developer's plates, and don't want to scream and yell when they've got more important things to do, but at the same time I want acknowledgement from someone. I don't know what my expectations should be, but right now my expectations are that most bugs be acknowledged within about 24 hours, especially if I mark a bug as "Major" severity.
What should my expectations be?
In particular, I'm concerned about 166027 (filed about 24 hours ago).
Just some comments: - bugzilla is a developement tool, not a support or CRM tool. Meaning, the priority is to aid the developers in their work, not keeping "customers" happy. A developer might acknowledge a bug the moment he begins working on it, not the moment he receives it. - you should realize that the majority of the developers are located in Germany (that's in Europe). There are time differences involved (not everyone works 24 hrs/day like Andreas Jaeger), and cultural differences (there's a public holiday today). - so, basically, you filed a bug after office hours yesterday while there's a public holiday today. Not a very big chance to get developer attention. - and while I'm at it: monday will be a public holiday, too. So don't hold your breath till tuesday... Rasmus
Rasmus Plewe wrote:
- and while I'm at it: monday will be a public holiday, too. So don't hold your breath till tuesday...
releasing the RC1 this day let me think few SUSE developpers will take a full Easter week end :-( jdd -- http://www.dodin.net http://dodin.org/galerie_photo_web/expo/index.html http://lucien.dodin.net http://fr.susewiki.org/index.php?title=Gérer_ses_photos
Chad Groneman wrote:
In particular, I'm concerned about 166027 (filed about 24 hours ago).
I beg (beg obly, I'm not that involved :-) that the first bug to keep attention are distro specifics. that is bugs in yast, sax... here this is a Firefox bug. well it may be a suse bug impacting firefox, I don't know :-). but as they are many problems on the 10.1... jdd -- http://www.dodin.net http://dodin.org/galerie_photo_web/expo/index.html http://lucien.dodin.net http://fr.susewiki.org/index.php?title=Gérer_ses_photos
On Fri, 2006-04-14 at 18:15 +0200, jdd wrote:
Chad Groneman wrote:
In particular, I'm concerned about 166027 (filed about 24 hours ago).
I beg (beg obly, I'm not that involved :-) that the first bug to keep attention are distro specifics. You're right. But I don't run other OS's to tell if it's distro specific. Aside from being a Novell employee, I'm a SUSE fanboy. :)
here this is a Firefox bug. well it may be a suse bug impacting firefox, I don't know :-). Downloaded binaries from mozilla.com, found that bug is a firefox bug, not SUSE specific. I filed a bug with mozilla.
I would still like to know what my response expectations should be when filing bugs. Anyone from the opensuse team want to comment? Thanks, Chad
Em Sex, 2006-04-14 às 09:46 -0600, Chad Groneman escreveu:
what my expectations should be, but right now my expectations are that most bugs be acknowledged within about 24 hours, especially if I mark a
Another good reason to have a mailing list where anyone can catch new/change tickets from bugzilla. If the developers are not available, someone else could help with more testing or refined bug report. http://lists.opensuse.org/archive/opensuse/2006-Mar/index.html#512 -- % Mauricio Teixeira (netmask) % mteixeira{a}webset{d}net <> Maceio/AL/BR % http://mteixeira.webset.net <> http://pmping.sf.net
On Sat, 15 Apr 2006, Mauricio Teixeira (netmask) wrote:
Em Sex, 2006-04-14 às 09:46 -0600, Chad Groneman escreveu:
what my expectations should be, but right now my expectations are that most bugs be acknowledged within about 24 hours, especially if I mark a
Another good reason to have a mailing list where anyone can catch new/change tickets from bugzilla. If the developers are not available, someone else could help with more testing or refined bug report.
http://lists.opensuse.org/archive/opensuse/2006-Mar/index.html#512
This is still on our radar and we will work on this as soon as 10.1 is out the door. Stay tuned ;) Regards Christoph
participants (6)
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Chad Groneman -
Christoph Thiel -
Graham Anderson -
jdd -
Mauricio Teixeira (netmask) -
Rasmus Plewe