[opensuse-factory] Bugzilla Tutorial for testers
Hi list, When I uncover what I suspect to be a bug, I search both the factory mailing list and Bugzilla for the occurrence of a likely keyword. More often than not my searches are unsuccessful, so based on my own level of confidence that I may have found a genuine bug, I will either post a query on the mailing list or open a bug report. The following are not uncommon responses:- 1. Already reported see bug#...... 2. Just open a bug report and don't bother to post on the list. 3. Suggest a workaround, which while often helpful, defeats the purpose of testing. Occasionally some well meaning person will even give what proves to be the wrong advise. Now in the interest of not wasting anybody's time, including my own, I would like to suggest that all testers, including volunteers, be given access to Novell's Bugzilla tutorials. This course of action may lead to an improvement in the quality of bug reports with fewer duplicates and quicker resolution not to mention a significant reduction in traffic on the factory mailing list. Please consider. --------------------------------------------------------------------- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-factory+help@opensuse.org
Keith Goggin <kgoggin@bigpond.com> writes:
[...] Now in the interest of not wasting anybody's time, including my own, I would like to suggest that all testers, including volunteers, be given access to Novell's Bugzilla tutorials.
Which bugzilla tutorials are you speaking about? The canonical place for openSUSE bugs is the openSUSE wiki: http://en.opensuse.org/Submit_a_Bug Andreas -- Andreas Jaeger, Director Platform/openSUSE, aj@suse.de SUSE LINUX Products GmbH, GF: Markus Rex, HRB 16746 (AG Nürnberg) Maxfeldstr. 5, 90409 Nürnberg, Germany GPG fingerprint = 93A3 365E CE47 B889 DF7F FED1 389A 563C C272 A126
On Friday 14 December 2007 21:57:50 Andreas Jaeger wrote:
Keith Goggin <kgoggin@bigpond.com> writes:
[...] Now in the interest of not wasting anybody's time, including my own, I would like to suggest that all testers, including volunteers, be given access to Novell's Bugzilla tutorials.
Which bugzilla tutorials are you speaking about?
<https://bugzilla.novell.com/index.cgi> contains the following reference:- Notes to Employees (important) * Please follow these instructions to gain access to Novell's Bugzilla. * If you would like some training on Bugzilla, please visit the Novell Bugzilla training site. <=========================================<<< This site is password protected.
The canonical place for openSUSE bugs is the openSUSE wiki: http://en.opensuse.org/Submit_a_Bug
Which if I am not mistaken says precisely nothing about search criteria. --------------------------------------------------------------------- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-factory+help@opensuse.org
Keith Goggin <kgoggin@bigpond.com> writes:
On Friday 14 December 2007 21:57:50 Andreas Jaeger wrote:
Keith Goggin <kgoggin@bigpond.com> writes:
[...] Now in the interest of not wasting anybody's time, including my own, I would like to suggest that all testers, including volunteers, be given access to Novell's Bugzilla tutorials.
Which bugzilla tutorials are you speaking about?
<https://bugzilla.novell.com/index.cgi> contains the following reference:-
Notes to Employees (important)
* Please follow these instructions to gain access to Novell's Bugzilla. * If you would like some training on Bugzilla, please visit the Novell Bugzilla training site. <=========================================<<<
Ah, that one - just checked: that training site does not contain anything that is not available elsewhere.
This site is password protected.
Yes, as it's in a section "for Employees". I'll look into this.
The canonical place for openSUSE bugs is the openSUSE wiki: http://en.opensuse.org/Submit_a_Bug
Which if I am not mistaken says precisely nothing about search criteria.
It's a wiki - feel free to add something ;-) Andreas -- Andreas Jaeger, Director Platform/openSUSE, aj@suse.de SUSE LINUX Products GmbH, GF: Markus Rex, HRB 16746 (AG Nürnberg) Maxfeldstr. 5, 90409 Nürnberg, Germany GPG fingerprint = 93A3 365E CE47 B889 DF7F FED1 389A 563C C272 A126
participants (2)
-
Andreas Jaeger -
Keith Goggin