[opensuse-factory] When to close bugs
So I have a question about at what point bugs should be closed. For instance, a little while ago, I noticed that the google talk network isn't listed in the current version of empathy in factory. The bug I filed about it (https://bugzilla.novell.com/show_bug.cgi?id=539508) was closed pretty quickly with a note that the fix is in G:F (Gnome:Factory). Ok cool I think to myself and I go on with my life. Now, its been a couple days, (not many days, just a couple) and the version of empathy in G:F with the google talk fix has not made its way to factory yet (which is fine btw, I just am making my way to a point). And to be honest, in the between time I had completely forgotten about the bug until a few minutes ago, I opened empathy and tried to send a message to my mom and of course, I can't do it with empathy because it doesn't work with google talk at the moment. The thought that comes to mind is, why is the bug closed when the actual distributed version of the software currently available is still broken? This kinda feels like, "The cheque is in the mail". In the great big grand scheme of things, this empathy issue is trivial and I am sure that one day soon I will run zypper dup and the problem will be gone; And, this is not the point. The point is that we might be losing sight of issues because the reported problems are closed before the actual fixes are available. While presumably most people are following up with bugs that they filed, I wonder if some problems are squeaking through because people moved on with their lives after their bugs were closed and visibility was lost on problems before being confirmed by the reporter. Of course I have absolutely no numbers to bring to the table here, but I would like to know what other people have experienced in this realm. Is the fact that bugs are closed before the fix is released leading to actual issues in the end product and if so shall we crack the whip on this behavior? As a side note, I have not subscribed to G:F because I am not terribly interested in testing whatever strange voodoo goes on in G:F but rather just vanilla factory which I feel is plenty dicey enough, so lets not criticize my point on this topic. -- Ted Bullock <tbullock@comlore.com> -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-factory+help@opensuse.org
On Saturday 19 September 2009 06:39:58 Ted Bullock wrote:
Of course I have absolutely no numbers to bring to the table here, but I would like to know what other people have experienced in this realm. Is the fact that bugs are closed before the fix is released leading to actual issues in the end product and if so shall we crack the whip on this behavior?
bugzilla's work flow is basically this: once the issue has been found and fixed the bug is RESOLVED, once the fix is also in the build, it's verified and set to CLOSED. So as long as you don't see the bug CLOSED, there is no reason to complain. Greetings, Stephan -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-factory+help@opensuse.org
participants (2)
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Stephan Kulow
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Ted Bullock