-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 12/07/2009 03:40 AM, Karsten König wrote:
It is coming back to think how we can use better smolt and hardware detection tools, make information upload lesser labor intensive, from prospectives of user, developer and/or helper in forums.
This is something that we've discussed informally for a while. I would love to have a tool that automatically sends backtraces of every crashing program that we ship back to a server so that we can. We've always ended up getting hung up on the privacy concerns. If it's opt-in, not enough people participate. If it's opt-out, we get complaints about privacy.
-Jeff
KDE.org has something like this, the "new" Dr. Konqui makes a stacktrace etc what might be important and asks the user how to reproduce it etc, basicly the same as a bugzilla interface, just right after the program crashed and with all the infos at hand (if you have the -debug packages installed that is).
Problem with bugreports like these is people often don't respond to questions, they see the reporting as a place you dump your information once and the developers will magically figure out what it was. Still this help reducing many duplicates and in the process finding people willing to respond.
Yeah, that could be a problem. I anticipate the automatic bug reporting to be anonymous. Otherwise, anyone reporting an issue would have to register for a Novell account, and that's another barrier to reporting - -- and sort of violates the idea of privacy in reporting the bug. On the plus side, the utility could provide a link to the bug report after it submitted it. The user could choose to participate or just ignore it.
Btw. I know ubuntu developed something for their distribution, they even replaced Dr. Konqi for a while but later returned to it, maybe they documented their outcome somewhere?
They probably have. This is one area where they've made a lot of progress. - -Jeff - -- Jeff Mahoney SUSE Labs -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.12 (GNU/Linux) Comment: Using GnuPG with SUSE - http://enigmail.mozdev.org/ iEYEARECAAYFAksdHgIACgkQLPWxlyuTD7LDmgCfeiSMo+1XM+2ApAYC4moVlRry mvwAn00hG3fjkzbm+yc2KoT6nxulVCU/ =YnLq -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-factory+help@opensuse.org