Carlos E. R. wrote:
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On 2012-08-13 03:00, Joachim Schrod wrote:
Carlos E. R. wrote:
Will bugzillas be closed 4 months in advance of end of support, as wontfix, check the next version, as many 11.4 bugzillas have been closed last week?
Yes, of course, they will.
Ha, ha.
Dunno if smile or cry...
Well, the fallacy is the disconnect between developpers and active users what it means to »be part of the community«. Many developers think that »being part of the community« means being active to the point of destroying one's working system. For them, it's not a big matter. They live on the edge all the time, and error reports only matters if they refer to the current development line. For users who thougt »being part of the community« means investing the effort of creating a Bugzilla ticket, it's frustrating. First, it lingers many months (maybe because it was assigned to a person gone from the community), then you are asked to assess the problem happens again with the most current version. -- A version that you are not willing to install on your main workstation as it will probably kill lots of your work. Before you managed to reproduce both the original problem in an VM and check if the problem still re-occurs then, the new version is deployed and you're out of luck. Well, bad things happen, don't they? The end result is clear, isn't it? Just don't report problems in openSUSE that are not essential to your usage and where you aren't willing to spend lots of effort (and are not willing to set up an VM test environment) to follow-up and reproduce. It's better for you and your mental health. Worst is: I can understand why the openSUSE developers react that way. With my developer hat on (I'm one of the TeX Live upstream devs), I catch myself responding to bug reports similar to the openSUSE devs, too. But the experience here makes me reflect on that and makes the case to change that behavior. It makes me react to TL problem reports more »soft«. So, thanks to openSUSE for that learning experience... ;-) Just my 0.04 € (adjusted for inflation) Joachim -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Joachim Schrod, Roedermark, Germany Email: jschrod@acm.org -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-factory+owner@opensuse.org