Hi For those who care, our helpdesk package HelpMeICT has reached version 0.8. Additional functionality includes enhanced email notification, an initial stab at reporting and the ability to add user's email addresses as part of adding/editting their account. More details on the project page. Download: http://sourceforge.net/projects/helpmeict/ and try the online demo at: http://helpdesk.centralmanclc.com/ (currently on 0.72 as it's also our live helpdesk - should be updated today) Cheers Chris