commit otrs.875 for openSUSE:11.4:Update

19 Sep 2012

Hello community,

here is the log from the commit of package otrs.875 for openSUSE:11.4:Update checked in at 2012-09-19 10:14:34
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Comparing /work/SRC/openSUSE:11.4:Update/otrs.875 (Old)
 and      /work/SRC/openSUSE:11.4:Update/.otrs.875.new (New)
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Package is "otrs.875", Maintainer is ""

Changes:
--------
New Changes file:

--- /dev/null	2012-08-23 02:41:28.555381587 +0200
+++ /work/SRC/openSUSE:11.4:Update/.otrs.875.new/otrs.changes	2012-09-19 10:14:38.000000000 +0200
@@ -0,0 +1,1362 @@
+-------------------------------------------------------------------
+Mon Sep 10 13:42:28 UTC 2012 - chris@computersalat.de
+
+- fix for bnc#778655 (CVE-2012-4600)
+- update to 2.4.14
+  (fix for OSA-2012-02, http://otrs.org/advisory/)
+  * Improved HTML security filter to detect tag nesting.
+
+-------------------------------------------------------------------
+Wed Aug 22 16:11:31 UTC 2012 - chris@computersalat.de
+
+- fix for bnc#776966 (CVE-2012-2582)
+  * OSA-2012-1, http://otrs.org/advisory/
+
+-------------------------------------------------------------------
+Mon Sep  5 11:52:26 UTC 2011 - chris@computersalat.de
+
+- fix for bnc#715659
+  o OSA-2011-03, http://otrs.org/advisory/OSA-2011-03-en/
+
+-------------------------------------------------------------------
+Sat May  7 09:49:23 UTC 2011 - chris@computersalat.de
+
+- fix for bnc#692384
+  o OSA-2011-01, http://otrs.org/advisory/OSA-2011-01-en/
+
+-------------------------------------------------------------------
+Tue Dec 14 07:33:46 UTC 2010 - chris@computersalat.de
+
+- update to 2.4.9
+  - 2010-09-30 Fixed bug#6016 - AgentTicketZoom is vunerable to XSS
+     attacks from HTML e-mails. (OSA-2010-03)
+  - 2010-09-22 Fixed bug#5903 - E-mail notification links don't
+     contain <a href... tags.
+  - 2010-09-29 Fixed bug#6030 - Event notifications get's fired
+     several times on event "TicketFreeTextUpdate".
+  - 2010-09-22 Fixed bug#5941 - Error in Apache log when no tickets
+     and/or customers in dashboard.
+  - 2010-09-14 Fixed bug#5541 - Dashboard Chart generates error in
+     webserver log.
+  - 2010-09-09 Fixed bug#5462 - 
+     Kernel::System::Ticket::TicketEscalationIndexBuild() does not
+     invalidate the cache.
+  - (2010/08/27) Fixed bug#5667 - Rich Text is not working in ipad.
+     It's not possible to add a note or close a ticket.
+  - (2010/08/25) Fixed bug#5266 - Ticket Zoom shows wrong html
+     content if there is no text but two html attachments in there.
+- update OTRS::ITSM to Version 2.1.1
+  o updated ZZZAuto.pm, README.{de,en}
+- License is AGPLv3
+
+-------------------------------------------------------------------
+Mon Dec 13 21:17:09 UTC 2010 - chris@computersalat.de
+
+- fix for bnc#640830
+  o OSA-2010-02
+- submit to openSUSE:11.3:Update:Test
+
+-------------------------------------------------------------------
+Fri Oct 22 09:17:54 UTC 2010 - nix@opensuse.org
+ 
+- Remove comparison of %suse_version against suse releases that are
+  no longer in maintenance.
+ 
+-------------------------------------------------------------------
+Wed Sep 29 13:05:12 UTC 2010 - nix@opensuse.org
+ 
+- update to version 2.4.8
+  - (2010/08/20) Fixed bug#5742 - Outgoing email link detection does not work properly.
+  - (2010/08/18) Fixed bug#5444 - TicketZoom mask vulnerable to XSS.
+  - (2010/08/09) Fixed bug#5698 - Ticket Assignment includes '(' character.
+  - (2010/07/20) Fixed bug#4483 - AgentTicketActions, set radio button when select
+     old/ new owner are selected, fix wrong javascript behavior.
+  - (2010/07/15) Fixed bug#5416 - AgentTicketMove does not support Pending Date.
+  - (2010/07/15) Fixed bug#5556 - Broken unicode chars in CustomerUser selections.
+  - (2010/07/14) Fixed bug#5132 - New owner validation always ask to set a owner.
+  - (2010/07/13) Fixed bug#5210 - LinkQuote consumes all CPU memory when processing a
+     large amount of data.
+  - (2010/07/13) Fixed bug#5550 - Broken linebreaks in textareas of Google Chrome.
+  - (2010/07/07) Fixed bug#5541 - Dashboard Chart generates error in webserver log.
+  - (2010/07/01) Fixed bug#5512 - Bulk Action No Access is displayed incorrectly.
+  - (2010/06/25) Updated Danish translation, thanks to Jesper Rønnov,
+     Faaborg-Midtfyn Kommune!
+  - (2010/06/24) Fixed bug#5445 - Reflected XSS vulnerability.
+  - (2010/06/16) Fixed bug#5488 - AutoPriorityIncrease runs into failures.
+  - (2010/06/16) Fixed bug#5478 - Web Installer has 'editable' license text.
+  - (2010/05/31) Fixed bug#5385 - Queue name is not used in signature on ticket
+     creation.
+  - (2010/05/28) Fixed bug#5235 - Link in response not shown as link.
+  - (2010/05/28) Added PNG version of data model in doc directory.
+  - (2010/05/28) Fixed bug#5395 - Function $LanguageObject->Time() can't process
+     seconds.
+  - (2010/05/25) Fixed bug#5397 - Response not converted to Ascii when Rich Text
+     Editor is disabled.
+  - (2010/05/24) Fixed bug#5383 - Fckeditor localization not working for some
+     languages such as Brazilian Portuguese.
+  - (2010/05/07) Fixed bug#5336 - Also set execute bit on scripts/tools.
+  - (2010/04/30) Make it possible to use a version argument with bin/opm.pl.
+  - (2010/04/21) Fixed bug#5266 - Ticket Zoom shows wrong html content if there
+     is no text but two html attachments in there.
+  - (2010/04/15) Fixed bug#5242 - Newlines are not displayed in html notification
+     mails on Lotus Notes
+  - (2010/04/14) Fixed bug#4999 - Cache for customer user is not refreshed when
+     a preference is updated.
+  - (2010/04/13) Fixed bug#5152 - responsible_user_id in ticket table is wrong in
+     otrs-database.dia.
+  - (2010/04/12) Fixed bug#5108 - The RSS date was not displayed correctly.
+  - (2010/04/12) Fixed bug#5112 - Redirecting to a valid screen after unsubscribing
+     from a ticket where the agent does not have permissions on the queue.
+  - (2010/04/06) Fixed bug#4986 - There is no activate/deactivate check for
+     Graphsize menu when the page loads in Stats Definition
+  - (2010/04/01) Fixed bug#4786 - AgentTicketCompose ONLY: Defining a next state,
+     then adding and attachment, resets the next state upon screen refresh.
+  - (2010/03/29) Improved handling of the StateType attribute of
+     StateGetStatesByType() in Kernel/System/State.pm.
+  - (2010/03/24) Fixed bug#5164 - Pending time not working if agent as an other
+     timezone.
+  - (2010/03/19) Fixed bug#5094 - Bulk pending date/time do not get applied to
+     tickets.
+  - (2010/03/18) Updated Ukrainian language translation, thanks to Belskii Artem!
+  - (2010/03/10) Fixed bug#4416 - Merge: whitespace before ticketnumber is not
+     removed.
+  - (2010/03/09) Fixed bug#5085 - Wrong colours codes in Stats::Graph::dclrs
+  - (2010/03/08) Fixed bug#5102 - Notification sent to OTRS instead of Customer
+  - (2010/03/04) Fixed bug#5044 - Missing translation in ticket history after
+     responsible update.
+  - (2010/03/02) Updated Czech translation, thanks to O2BS.com, s r.o. Jakub Hanus!
+  - (2010/02/26) Fixed bug#4137 - Follow ups to internal forwarded message marked
+     as customer reply.
+  - (2010/02/23) Updated pt_BR translation file, thanks to Fabricio Luiz Machado!
+  - (2010/02/22) Fixed bug#5020 - Framework version for stats export is outdated.
+  - (2010/02/18) Fixed bug#4969 - Event Based Notification: Body Match field
+     displays Subject Match value.
+  - (2010/02/16) Fixed bug#4967 - Can't locate object method "new" via package
+    error when using Perl 5.10.1.
+  - (2010/02/15) Fixed bug#4977 - mod_perl is not used in fedora with RPM.
+  - (2010/02/12) Fixed bug#4936 - Kernel::System::Main::FileWrite has race condition.
+  - (2010/02/11) Fixed bug#4442 - Customer search fails when there is a space
+     in the name.
+  - (2010/02/11) Fixed bug#4822 - No fulltext search with more then one word
+     for FAQ.
+  - (2010/02/10) Fixed bug#4889 - Inline images from Lotus Notes are not
+     displayed in ticket zoom.
+  - (2010/02/09) Fixed bug#4658 - Cannot delete attachment from AdminAttachment
+     interface
+- Recommend a few optional dependencies
+
+-------------------------------------------------------------------
+Thu Jun 10 13:58:12 UTC 2010 - chris@computersalat.de
+
+- update to Version 2.4.7
+  - (2010/02/04) Fixed SQL quoting issue (see also
+    http://otrs.org/advisory/OSA-2010-01-en/).
+  - (2010/02/03) Fixed bug#4937 - Accounted time per article is not
+    displayed in PDF print.
+  - (2010/02/03) Fixed bug#4848 - Issue with TicketOverView object 
+    (does not show all tickets when moving through list)
+  - (2010/02/02) Fixed issue with migrating Customer Queue
+    notifications to Event Based when upgrading OTRS 2.3 > 2.4.
+  - (2010/02/01) Fixed bug#4393 - AgentTicketQueue - Small view takes
+    long to load. -> New solution with own config option for each
+    view mode (S/M/L)
+     Admin -> SysConfig -> Ticket -> Frontend::Agent::TicketOverview.
+  - (2010/01/25) Fixed bug#4818 - Removed inline image of forwarded
+    message gets still included.
+  - (2010/01/20) Fixed bug#4780 - Adding groups to a CustomerUser
+    fails, adding CustomerUsers to a group works.
+  - (2010/01/20) Fixed bug#4486 - Some preferences displayed in
+    AdminUser are not correct.
+  - (2010/01/18) Fixed bug#4770 - Attachments are stripped/not
+    shown from outgoing emails in some scenarios with ms exchange.
+  - (2010/01/15) Fixed bug#4735 - TicketFreeTime search in Customer
+    frontend does not work as expected
+  - (2010/01/15) Fixed bug#4758 - Dashboard RSS feeds doesn't display
+    XML encoded entities correctly.
+  - (2010/01/13) Fixed bug#4754 - Multiple tickets with a huge
+    POP3 Mailbox - more then 2000 email in the box
+    ("Deep recursion on subroutine").
+  - (2010/01/13) Fixed bug#4713 - In ticket overview, after adding
+    view=30 - no tickets are visible.
+  - (2010/01/12) Upgrade of cpan Net::IMAP::Simple from 1.17 to 1.1910
+- removed obsolete nochown patch
+- fixed deps
+  o mysql > Recommends
+- rpmlint
+  o reworked init patch
+    - mysql > Should-Start
+    - added missing Short-Description
+  o spec
+    - wrong-file-end-of-line-encoding
+    - added BuildReq dos2unix
+  o rpmlintrc
+    - non-executable-script
+    - hidden-file-or-dir
+- update OTRS::ITSM to Version 2.0.2
+- updated SOURCES
+  o ZZZAuto.pm
++++ 1165 more lines (skipped)
++++ between /dev/null
++++ and /work/SRC/openSUSE:11.4:Update/.otrs.875.new/otrs.changes

New:
----
  ZZZAuto.pm
  itsm-2.1.5.tar.bz2
  itsm.README.de
  itsm.README.en
  otrs-2.4.14.tar.bz2
  otrs-2.4.7-init.patch
  otrs.README.de
  otrs.README.en
  otrs.changes
  otrs.spec
  rpmlintrc
  sysconfig.otrs

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Other differences:
------------------
++++++ otrs.spec ++++++
#
# spec file for package otrs
#
# Copyright (c) 2012 SUSE LINUX Products GmbH, Nuernberg, Germany.
#
# All modifications and additions to the file contributed by third parties
# remain the property of their copyright owners, unless otherwise agreed
# upon. The license for this file, and modifications and additions to the
# file, is the same license as for the pristine package itself (unless the
# license for the pristine package is not an Open Source License, in which
# case the license is the MIT License). An "Open Source License" is a
# license that conforms to the Open Source Definition (Version 1.9)
# published by the Open Source Initiative.

# Please submit bugfixes or comments via http://bugs.opensuse.org/
#


%define otrsdoc_dir_files CHANGES COPYING* CREDITS INSTALL README* TODO UPGRADING doc
%define otrs_ver 2.4.14
%define itsm_ver 2.1.5
%define itsm_min 2.1

Name:           otrs
Summary:        The Open Ticket Request System
License:        AGPL-3.0+
Group:          Productivity/Networking/Email/Utilities
Version:        %{otrs_ver}
Release:        0
Url:            http://otrs.org/
AutoReqProv:    off
Source:         ftp://ftp.otrs.org/pub/otrs/%{name}-%{otrs_ver}.tar.bz2
Source1:        itsm-%{itsm_ver}.tar.bz2
Source2:        rpmlintrc
Source11:       sysconfig.%{name}
Source12:       %{name}.README.en
Source13:       %{name}.README.de
Source14:       itsm.README.en
Source15:       itsm.README.de
Source16:       ZZZAuto.pm
Patch0:         %{name}-2.4.7-init.patch
BuildArch:      noarch
BuildRoot:      %{_tmppath}/%{name}-%{version}-build
PreReq:         %insserv_prereq %fillup_prereq 
PreReq:         coreutils mktemp net-tools pwdutils
# /usr/bin/getent
PreReq:         glibc
PreReq:         apache2 grep sed
BuildRequires:  pwdutils
%if 0%{?suse_version} > 1020
BuildRequires:  fdupes
%endif
Requires:       apache2-mod_perl
Requires:       fetchmail
Requires:       mysql
Requires:       mysql-client
Requires:       perl
Requires:       perl-DBD-mysql
Requires:       perl-DBI
Requires:       perl-Digest-MD5
Requires:       perl-GD
Requires:       perl-GDGraph
Requires:       perl-GDTextUtil
Requires:       perl-Net-DNS
Requires:       perl-PDF-API2
Requires:       procmail
Recommends:     perl-Encode-HanExtra
Recommends:     perl-IO-Socket-SSL
Recommends:     perl-SOAP-Lite

%if "%_vendor" == "suse"
	%define	VENDOR SUSE
%else
	%define	VENDOR %_vendor
%endif

%description
OTRS is an open source ticket request system with many features to
manage customer telephone calls and e-mails. It is distributed under
the GNU General Public License (GPL) and tested on Linux, Solaris, AIX,
FreeBSD, and Mac OS 10.x. If you receive many e-mails and want to
answer them with a team of agents, OTRS is a tool that can help.

Feature list: see README

Authors list: see CREDITS  

%package doc
Summary:        OTRS Documentation
Group:          Documentation/Other

%description doc
This package contains the README, Changes and docs for OTRS

Authors list: see CREDITS  

%package -n otrs-itsm
Summary:        ITIL (R) focused IT service management
Group:          Productivity/Networking/Email/Utilities
Version:        %{itsm_ver}
Release:        0
Requires:       %{name} >= 2.4.7
Provides:       OTRS::ITSM
Provides:       itsm

%description itsm
OTRS::ITSM implements ITIL (R) focused IT service management.

You need a OTRS %{otrs_ver} (http://otrs.org/) installation.

Make sure your database accepts packages over 5 MB in size. A MySQL database
for example accepts packages up to 1 MB by default. In this case, the value for
max_allowed_packet must be increased. The recommended maximum size accepted is
20 MB.

for INSTALL see INSTALL-%{itsm_min}.ITSM
please see README.itsm for further details, which comes with otrs package

Required OTRS::ITSM modules can be found under /opt/%{name}/itsm
  
Authors list: see CREDITS  

%prep
%setup -q -n %{name}-%{otrs_ver} -a 1
%patch0

find -name ".cvsignore" -type f | xargs rm -fv
pushd Kernel/Config/Files
%{__cp} %{S:16} .
popd

%build
%{_sbindir}/groupadd -g 88 -r %{name} 2>/dev/null || :
%{_sbindir}/useradd -c "OTRS User" -d /opt/%{name} -G %{name},www -g %{name} \
        -u 88 -r -s /bin/false %{name} 2>/dev/null || :
# copy config file
cp -a Kernel/Config.pm.dist Kernel/Config.pm
cd Kernel/Config/
for file in *.dist
do
        cp -a $file `basename $file .dist`
done
cd ../../
# copy all crontab dist files
for file in var/cron/*.dist
do
mv $file var/cron/`basename $file .dist`
done
rm INSTALL.RedHat
mv INSTALL.SuSE INSTALL

%install
export DESTROOT="/opt/%{name}/"
%{__install} -d ${RPM_BUILD_ROOT}/etc/init.d
%{__install} -d ${RPM_BUILD_ROOT}/etc/apache2/conf.d
%{__install} -d ${RPM_BUILD_ROOT}/etc/sysconfig
%{__install} -d ${RPM_BUILD_ROOT}${DESTROOT}
%{__install} -d ${RPM_BUILD_ROOT}${DESTROOT}var/log
%{__install} -d ${RPM_BUILD_ROOT}%{_sbindir}
%{__install} -d ${RPM_BUILD_ROOT}/var/adm/fillup-templates
cp -a . ${RPM_BUILD_ROOT}/${DESTROOT}
for configFile in .fetchmailrc .mailfilter .procmailrc; do
        touch ${RPM_BUILD_ROOT}/${DESTROOT}/${configFile}
done
touch $RPM_BUILD_ROOT${DESTROOT}var/log/TicketCounter.log
# install README
for lang in en de; do
        cp -p "${RPM_SOURCE_DIR}/%{name}.README.${lang}" "README.%{VENDOR}.${lang}"
        cp -p "${RPM_SOURCE_DIR}/itsm.README.${lang}" "README.itsm.%{VENDOR}.${lang}"
done
# remove files that are part of the docdir
pushd ${RPM_BUILD_ROOT}/${DESTROOT}
rm -rf %{otrsdoc_dir_files}
%{__mkdir} doc
popd
# remove unneeded files from scripts
pushd ${RPM_BUILD_ROOT}/${DESTROOT}/scripts
rm -rf apache{,2}*.conf auto_build* auto_docbuild.sh redhat-* suse-*
popd

# install sysconfig file and init script
%{__install} -m 644 ${RPM_SOURCE_DIR}/sysconfig.%{name} $RPM_BUILD_ROOT/%{_var}/adm/fillup-templates/
%{__install} -m 755 scripts/suse-rc%{name} ${RPM_BUILD_ROOT}/etc/init.d/%{name}
ln -fs ../../etc/init.d/%{name} ${RPM_BUILD_ROOT}/%{_sbindir}/rc%{name}
# set permission
## FIXME - nochown patch obsolete, cause script complete changed
#${RPM_BUILD_ROOT}/opt/%{name}/bin/SetPermissions.sh ${RPM_BUILD_ROOT}/opt/%{name} %{name} wwwrun %{name} www echo

otrs_apache_conf="scripts/apache2-httpd-new.include.conf"
cp -p ${otrs_apache_conf} ${RPM_BUILD_ROOT}/etc/apache2/conf.d/%{name}.conf

# OTRS::ITSM
# rename itsm-%{itsm_ver} to itsm
pushd ${RPM_BUILD_ROOT}/${DESTROOT}
mv itsm-%{itsm_ver} itsm
popd

%if 0%{?suse_version} > 1020
%fdupes -s ${RPM_BUILD_ROOT}
%endif

%preun
%stop_on_removal otrs
:

%pre
# on `rpm -ivh` PARAM is 1
# on `rpm -Uvh` PARAM is 2
if [ -z  "`%{_bindir}/getent group %{name} 2>/dev/null`" ]; then
  %{_sbindir}/groupadd -g 88 -r %{name} 2>/dev/null
else
  if [ `%{_bindir}/id -g %{name}` != 88 ]; then
    %{_sbindir}/groupmod -g 88 %{name} 2>/dev/null
  fi
fi 
if [ -z "`%{_bindir}/getent passwd %{name} 2>/dev/null`" ]; then
  %{_sbindir}/useradd -c "OTRS User" -d /opt/%{name} -G %{name},www -g %{name} -u 88 -r -s /bin/false %{name} 2>/dev/null
else
  if [ `%{_bindir}/id -u %{name}` != 88 ]; then
    %{_sbindir}/usermod -G %{name},www -g %{name} -u 88 %{name} 2>/dev/null
  fi
fi

%post
# fill otrs sysconfig file
%{fillup_and_insserv otrs}
/usr/sbin/a2enmod perl >/dev/null
# if rpm is not in update mode
if ! [ ${FIRST_ARG:-0} -gt 1 ]; then
	if [ -z "${YAST_IS_RUNNING}" ]; then
		for lang in LC_ALL LC_MESSAGE LANG; do
			test "${!lang}" && break
		done
		echo
		case "${!lang}" in
			de_*)
				echo "Hinweise zur Erstkonfiguration von OTRS finden Sie in"
				echo "/usr/share/doc/packages/otrs/README.%{VENDOR}.de"
				;;
			*)
				echo "About the initial setup of OTRS, please read"
				echo "/usr/share/doc/packages/otrs/README.%{VENDOR}.en"
				;;
		esac
		echo
	fi
fi
exit 0

%postun
%restart_on_update otrs
%restart_on_update apache2
%insserv_cleanup

%clean
%{__rm} -rf $RPM_BUILD_ROOT

%files
%defattr(-,root,root)
%dir /etc/apache2
%dir /etc/apache2/conf.d
%config(noreplace) /etc/apache2/conf.d/%{name}.conf
/etc/init.d/%{name}
/usr/sbin/rc%{name}
%{_var}/adm/fillup-templates/sysconfig.%{name}

# otrs HOME
%defattr(-,%{name},%{name})
%dir /opt/%{name}
%ghost %config(noreplace) /opt/%{name}/.fetchmailrc
%ghost %config(noreplace) /opt/%{name}/.mailfilter
%ghost %config(noreplace) /opt/%{name}/.procmailrc
/opt/%{name}/.fetchmailrc.dist
/opt/%{name}/.mailfilter.dist
/opt/%{name}/.procmailrc.dist
/opt/%{name}/ARCHIVE
/opt/%{name}/RELEASE

# doc and scripts
%defattr(-,wwwrun,%{name})
%dir /opt/%{name}/doc
/opt/%{name}/scripts/

# Kernel DIR
%defattr(0644,wwwrun,www,0755)
%dir /opt/%{name}/Kernel
%config(noreplace) /opt/%{name}/Kernel/Config.pm
/opt/%{name}/Kernel/Config.pm.dist
%dir /opt/%{name}/Kernel/Config
/opt/%{name}/Kernel/Config/Defaults.pm
%config(noreplace) /opt/%{name}/Kernel/Config/GenericAgent.pm
/opt/%{name}/Kernel/Config/GenericAgent.pm.*
%dir /opt/%{name}/Kernel/Config/Files
/opt/%{name}/Kernel/Config/Files/Framework.xml
/opt/%{name}/Kernel/Config/Files/Ticket.xml
/opt/%{name}/Kernel/cpan-lib
/opt/%{name}/Kernel/Language.pm
%dir /opt/%{name}/Kernel/Language
%config(noreplace) /opt/%{name}/Kernel/Language/*.pm
/opt/%{name}/Kernel/Modules/
%config(noreplace) /opt/%{name}/Kernel/Output/HTML/Standard/*.dtl
%config(noreplace) /opt/%{name}/Kernel/Output/HTML/Lite/*.dtl
%dir /opt/%{name}/Kernel/Output
%dir /opt/%{name}/Kernel/Output/HTML
%dir /opt/%{name}/Kernel/Output/HTML/Lite
%dir /opt/%{name}/Kernel/Output/HTML/Standard
/opt/%{name}/Kernel/Output/HTML/*.pm
/opt/%{name}/Kernel/System/

# bin
%defattr(0755,wwwrun,%{name},0755)
/opt/%{name}/bin
%attr(0700,%{name},root) /opt/%{name}/bin/DeleteSessionIDs.pl
%attr(0700,%{name},root) /opt/%{name}/bin/UnlockTickets.pl
%attr(0700,%{name},root) /opt/%{name}/bin/%{name}.getConfig

# var
%defattr(0644,%{name},www,0775)
%dir /opt/%{name}/var
/opt/%{name}/var/logo-%{name}.png
%dir /opt/%{name}/var/cron
%config(noreplace) /opt/%{name}/var/cron/*
/opt/%{name}/var/fonts
#%dir /opt/%{name}/var/packages
/opt/%{name}/var/packages
#%dir /opt/%{name}/var/pics
#/opt/%{name}/var/pics
#dir /opt/%{name}/var/spool

# change defattr
%defattr(0644,%{name},www,2775)
%dir /opt/%{name}/var/article
%dir /opt/%{name}/var/log
%ghost %config(noreplace) %attr(660,%{name},www) /opt/%{name}/var/log/TicketCounter.log
%dir /opt/%{name}/var/tmp

# change defattr
%defattr(0644,wwwrun,www,0755)
#%dir /opt/%{name}/var/httpd
/opt/%{name}/var/httpd/
#dir /opt/%{name}/var/sessions
%dir /opt/%{name}/var/stats
/opt/%{name}/var/stats/*

%files doc
%defattr(-,root,root)
%doc %{otrsdoc_dir_files} scripts/apache2-httpd-new.include.conf

%files itsm
%defattr(-,root,root)
%doc itsm-%{itsm_ver}/INSTALL-%{itsm_min}.ITSM
#/opt/%{name}/itsm-%{itsm_ver}
/opt/%{name}/itsm
%config %attr(-,wwwrun,www) /opt/%{name}/Kernel/Config/Files/ZZZAuto.pm

%changelog
++++++ ZZZAuto.pm ++++++
# OTRS config file (automaticaly generated!)
# VERSION:1.1
package Kernel::Config::Files::ZZZAuto;
use utf8;
sub Load {
    my ($File, $Self) = @_;
$Self->{'SecureMode'} =  1;
$Self->{'DefaultCharset'} =  'utf-8';
$Self->{'DefaultLanguage'} =  'de';
$Self->{'LogModule'} =  'Kernel::System::Log::File';
$Self->{'Package::RepositoryList'} =  {
  'file:///opt/otrs/itsm/packages21/' => '[--OTRS::ITSM local repo]',
  'http://ftp.otrs.org/pub/otrs/itsm/packages20/' => '[--OTRS::ITSM 2.0 Master--] http://ftp.otrs.org/',
  'http://ftp.otrs.org/pub/otrs/itsm/packages21/' => '[--OTRS::ITSM 2.1 Master--] http://ftp.otrs.org/'
};
$Self->{'Package::RepositoryAccessRegExp'} =  '127\\.0\\.0\\.1';
}
1;
++++++ itsm.README.de ++++++
README Datei für OTRS::ITSM

Das Paket otrs-itsm enhält alle notwendigen Module, um Ihre OTRS Installation
mit ITSM zu erweitern.

Hierbei sollten sie folgendes beachten:

- mit der Installation dieses Pakets wird die Datei
  /opt/otrs/Kernel/Config/Files/ZZZAuto.pm hinzugefügt, welches ein lokales
  Repository zur Installation von OTRS::ITSM Modulen zur Verfügung stellt.
  Somit muß das OTRS System nicht zwingend eine Verbindung zum Internet haben.

- Falls sie OTRS bereits schon länger in Verwendung haben und auch Anpassungen
  vorgenommen haben,dann sollten Sie das lokale Repository via SysConfig
  hinzufügen.
  -> gehen SIe in den Admin Bereich:
  -> wählen Sie SysConfig
  -> wählen Sie bei der Gruppenauswahl "Framework (324)"
  -> im erscheinenden Ergebnis wählen Sie "Core::Package"
  -> Config Einstellungen: Framework -> Core::Package
    o aktivieren Sie "Package::RepositoryAccessRegExp:" und belassen Sie
      den (Default: 127\.0\.0\.1) Wert
    o fügen Sie bei "Package::RepositoryList:" ein neues Repository hinzu
      Schlüssel: file:///opt/otrs/itsm/packages21/
      Inhalt: [--OTRS::ITSM local repo]
  -> klicken Sie auf Aktualisieren

  Sie können nun in der "Paket Verwaltung" als Quelle "[--OTRS::ITSM local repo]"
  auswählen, um OTRS::ITSM zu installieren.

Viel Spaß mit OTRS::ITSM
++++++ itsm.README.en ++++++
README File for OTRS::ITSM

This package holds all needed modules to extend your OTRS with ITSM

You should take care of the following info

- with installing this package, there will be
  /opt/otrs/Kernel/Config/Files/ZZZAuto.pm added, which provides a local repo
  for installing all needed ITSM modules.
  So your OTRS System does not need to have internet access.

- If you were using your OTRS and you already have done many mods, then you
  should add the local repo by hand.
  -> go to Admin section
  -> choose SysConfig
  -> on groups select "Framework (324)"
  -> on the results choose "Core::Package"
  -> Config settings: Framework -> Core::Package
    o activate "Package::RepositoryAccessRegExp:" and leave
      (Default: 127\.0\.0\.1) value as is.
    o on "Package::RepositoryList:" add a new repo
      Key: file:///opt/otrs/itsm/packages21/
      Value: [--OTRS::ITSM local repo]
  -> click refresh

  Now you are able to select Source "[--OTRS::ITSM local repo]" in
  package management and can install OTRS::ITSM modules.

Have fun with OTRS::ITSM

++++++ otrs-2.4.7-init.patch ++++++
Index: scripts/suse-rcotrs
===================================================================
--- scripts/suse-rcotrs.orig
+++ scripts/suse-rcotrs
@@ -12,11 +12,14 @@
 
 ### BEGIN INIT INFO
 # Provides:          otrs
-# Required-Start:    mysql apache
-# Required-Stop:
+# Required-Start:    apache2
+# Should-Start:      mysql
+# Required-Stop:     apache2
+# Should-Stop:       mysql
 # Default-Start:     3 5
 # Default-Stop:      0 1 2 6
-# Description:       Open Ticket Request System
+# Short-Description: start OTRS
+# Description:       start OTRS (Open Ticket Request System)
 ### END INIT INFO
 
 export LANG=POSIX
@@ -394,6 +397,16 @@ case "$1" in
       rc_status
     ;;
     # ------------------------------------------------------
+    # reload
+    # ------------------------------------------------------
+    reload)
+      ## OTRS does not support reload:
+      rc_failed 3
+
+      # Remember status and be verbose
+      rc_status -v
+    ;;
+    # ------------------------------------------------------
     # cleanup
     # ------------------------------------------------------
     cleanup)
Index: scripts/suse-rcotrs-config
===================================================================
--- scripts/suse-rcotrs-config.orig
+++ scripts/suse-rcotrs-config
@@ -35,7 +35,7 @@ OTRS_USED_DB_RCSCRIPT=rcmysql
 # Used webserver [apache]
 #
 OTRS_USED_WEBSERVER=Apache
-OTRS_USED_WEBSERVER_RCSCRIPT=rcapache
+OTRS_USED_WEBSERVER_RCSCRIPT=rcapache2
 
 #
 # cron stuff
++++++ otrs.README.de ++++++
Hallo,

hier eine Schnellübersicht, wie Sie das OTRS auf Ihrem SUSE Linux zum Laufen
bringen.

Prüfen Sie bitte den "max_allow_packets" Wert in Ihrer MySQL config (my.cnf).
Dieser sollte auf jeden Fall > 1MB sein.
Ich empfehle einen Wert von 8MB oder 16MB.

1) Starten Sie Apache und MySQL mittels

rcapache2 restart && rcmysql restart

2) Rufen Sie http://localhost/otrs/installer.pl in einem web browser auf und
folgen Sie den Anweisungen.

3) Wenn Sie Ihr System neu starten müssen, stellen Sie sicher, dass alle für
OTRS erforderlichen Dienste gestartet werden. Sie gewährleisten dies durch
Aktivieren der Dienste apache2, mysql und otrs mit dem YaST Runlevel-Editor
oder auf der Kommandozeile mittels

insserv apache2
insserv mysql
insserv otrs

4)  Remember to have fun!


Für weitergehende Fragen besuchen Sie doch unter http://www.otrs.org die OTRS
web-Seiten.  Insoweit Sie professionelle Unterstützung oder Beratung
benötigen, wird ein solcher Dienst durch ((otrs)) unter http://www.otrs.com
seitens des OTRS-Kernteams angeboten.
++++++ otrs.README.en ++++++
Hello,

here is a quick overview, what you have to do, to get the OTRS running on SUSE
Linux.

Please check settings of "max_allow_packets" in your MySQL config (my.cnf).
The value should be > 1MB in any case.
I recommend a value of 8MB or 16MB.

1) Start Apache and MySQL with

rcapache2 restart && rcmysql restart

2) Load http://localhost/otrs/installer.pl with a web browser and follow the
instructions.

3) If you reboot the system, make sure, all services are available.  You can
achieve this with the YaST runlevel editor and activating the services
apache2, mysql, and otrs or on the command line with

insserv apache2
insserv mysql
insserv otrs

4) Remember to have fun!


For further questions take a look at the http://www.otrs.org website.  Or if
you are searching for professional support or consulting regarding OTRS, take
a look at ((otrs)) http://www.otrs.com where the OTRS coreteam offers these
services.

++++++ rpmlintrc ++++++
addFilter("non-etc-or-var-file-marked-as-conffile")
addFilter("non-executable-script")
addFilter("hidden-file-or-dir")
++++++ sysconfig.otrs ++++++
## Path:	Network/Mail/OTRS
## Description:	Open source Ticket Request System configuration
## Type:	string
## Default:	OTRS
# 
# program name
# 
OTRS_PROG="OTRS"

## Type:	string
## Default:	/opt/otrs
# 
# OTRS home (root) directory
#
OTRS_ROOT="/opt/otrs"

## Type:	string(0,1)
## Default:	1
#
# The OTRS database is on this host? 1=yes, 0=no
#
OTRS_DB_RUNNING="1"

## Type:	string(0,1)
## Default:	1
#
# The OTRS web server is on this host? 1=yes, 0=no
#
OTRS_HTTP_RUNNING="1"

## Type:	string(0,1)
## Default:	1
#
# The OTRS cron jobs run on this host? 1=yes, 0=no
#
OTRS_CRON_RUNNING="1"

## Type:	string(MySQL,PostgreSQL)
## Default:	MySQL
## ServiceRestart: otrs
# 
# Used database. 
# Note: Take care, that you have changed the Config.pm database settings!
# 
OTRS_USED_DB="MySQL"

## Type:	string(rcmysql,rcpostgresql)
## Default:	rcmysql
## ServiceRestart: otrs
#
# Init script to control database.
#
OTRS_USED_DB_RCSCRIPT="rcmysql"

## Type:	string
## Default:	apache
## ServiceRestart: otrs
#
# Used webserver
#
OTRS_USED_WEBSERVER="Apache"

## Type:	string
## Default:	rcapache2
## ServiceRestart: otrs
#
# Init script to control the webserver
#
OTRS_USED_WEBSERVER_RCSCRIPT="rcapache2"

## Type:	string
## Default:	$OTRS_ROOT/var/cron
#
# Location of the cron jobs
#
OTRS_CRON_DIR="$OTRS_ROOT/var/cron"

## Type:	string
## Default:	$OTRS_ROOT/var/tmp/cron
#
# Location of the temporary cron files
#
OTRS_CRON_TMP_FILE="$OTRS_ROOT/var/tmp/cron"

## Type:	string
## Default:	" -u otrs "
#
# Cron job user option
# 
OTRS_CRON_USER=" -u otrs "

## Type:	string
## Default:	$( hostname -f)
# 
# Command to get the systems hostname
#
OTRS_HOST="$( hostname -f)"

## Type:	string
## Default:	otrs
# 
# OTRS location - means http://host/$OTRS_HTTP_LOCATION/index.pl
# 
OTRS_HTTP_LOCATION="otrs"

## Type:	string
## Default:	$OTRS_ROOT/bin/PostMaster.pl
# 
# Location of the PostMaster.pl script.
# 
OTRS_POSTMASTER="$OTRS_ROOT/bin/PostMaster.pl"

## Type:	string
## Default:	$OTRS_ROOT/bin/CheckDB.pl
#
# Location of the CheckDB.pl script.
#
OTRS_CHECKDB="$OTRS_ROOT/bin/CheckDB.pl"

## Type:	string
## Default:	$OTRS_ROOT/var/spool
# 
# Location of the OTRS spool directory.
# 
OTRS_SPOOLDIR="$OTRS_ROOT/var/spool"
-- 
To unsubscribe, e-mail: opensuse-commit+unsubscribe@opensuse.org
For additional commands, e-mail: opensuse-commit+help@opensuse.org

    

commit otrs.875 for openSUSE:11.4:Update

root＠hilbert.suse.de