http://bugzilla.novell.com/show_bug.cgi?id=526847 User rkrell@gmx.net added comment http://bugzilla.novell.com/show_bug.cgi?id=526847#c2 René Krell changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|rkrell@gmx.net | --- Comment #2 from René Krell 2009-07-31 04:09:35 MDT --- The bug will be most certain in KDEč, otherwise probably printing (at print queue 'print2') would not work in Gimp or Firefox. I just didn't know where to assign this problem, probably you reassign it to someone else :-) Here is the diagnostic information you asked for: root@rkrell:~ # grep '^DeviceURI' /etc/cups/printers.conf DeviceURI socket://print2:9100 root@rkrell:~ # lpinfo -m | grep Kyocera | grep -i 'FS.*2000' manufacturer-PPDs/kyocera/Kyocera_FS-2000D_en.ppd.gz Kyocera FS-2000D root@rkrell:~ # lpadmin -p testqueue -v socket://192.168.58.7:9100 -m manufacturer-PPDs/kyocera/Kyocera_FS-2000D_en.ppd.gz -E Thus, I used the IP address instead of the hostname to get rid of possible name resolving problems. After that I launched Konqueror and tried to print a website to the new queue "testqueue". Nothing happened, as before. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

http://bugzilla.novell.com/show_bug.cgi?id=526847 User rkrell@gmx.net added comment http://bugzilla.novell.com/show_bug.cgi?id=526847#c4 René Krell changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|rkrell@gmx.net | --- Comment #4 from René Krell 2009-07-31 04:48:17 MDT --- Thanks Johannes, probably you have the hand on the trigger :-) Here's the contents of /var/log/cups/error_log after doing the recommended steps: D [31/Jul/2009:12:46:09 +0200] cupsdCloseClient: 10 D [31/Jul/2009:12:46:09 +0200] cupsdCloseClient: 8 D [31/Jul/2009:12:46:09 +0200] cupsdAcceptClient: 8 from localhost (Domain) D [31/Jul/2009:12:46:09 +0200] cupsdReadClient: 8 POST /printers/testqueue HTTP/1.1 D [31/Jul/2009:12:46:09 +0200] cupsdAuthorize: No authentication data provided. D [31/Jul/2009:12:46:09 +0200] Print-Job ipp://localhost/printers/testqueue D [31/Jul/2009:12:46:09 +0200] [Job ???] Auto-typing file... I [31/Jul/2009:12:46:09 +0200] [Job ???] Request file type is application/pdf. D [31/Jul/2009:12:46:09 +0200] Print-Job client-error-document-format-not-supported: Unsupported format 'application/pdf'! D [31/Jul/2009:12:46:09 +0200] cupsdProcessIPPRequest: 8 status_code=40a (client-error-document-format-not-supported) -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

http://bugzilla.novell.com/show_bug.cgi?id=526847 User jsmeix@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=526847#c6 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |rkrell@gmx.net --- Comment #6 from Johannes Meixner 2009-07-31 05:10:28 MDT --- Please provide a KDE4 print job data file: 1. Stop the cupsd: rccups stop 2. Remove all old print job files: rm /var/spool/cups/c* rm /var/spool/cups/d* 3. Start the cupsd: rccups start 4. Stop printing for the testqueue cupsdisable testqueue 5. Do another attempt to print from KDE4 via the testqueue. 6. Wait one minute. 7. Save the KDE4 print job data file: cp /var/spool/cups/d* /tmp/kde4_print_data 8. re-enable printing for the testqueue cupsenable testqueue 9. Attach /tmp/kde4_print_data to this bug. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

http://bugzilla.novell.com/show_bug.cgi?id=526847 User jsmeix@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=526847#c8 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P3 - Medium |P2 - High Status|NEW |ASSIGNED Component|KDE4 Applications |Printing AssignedTo|kde-maintainers@suse.de |jsmeix@novell.com --- Comment #8 from Johannes Meixner 2009-07-31 05:38:39 MDT --- It seems there is no longer a /usr/lib/cups/filter/pdftops filter in the current cups package so that the root cause is in CUPS and only KDE4 triggers it because it sends its print jobs as PDF (and not as traditional PostScript). When CUPS has no filter to process PDF files, the result is a client-error-document-format-not-supported: Unsupported format 'application/pdf'! error message. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

http://bugzilla.novell.com/show_bug.cgi?id=526847 User jsmeix@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=526847#c9 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |RESOLVED Resolution| |FIXED Target Milestone|--- |Milestone 5 --- Comment #9 from Johannes Meixner 2009-07-31 07:47:12 MDT --- Fixed and submitted to openSUSE:Factory: 16212 State:new Creator:jsmeix When:2009-07-31T15:22:43 submit: Printing/cups -> openSUSE:Factory Comment: 'Fixed major bug bnc#526847' René Krell, very many thanks that you reported the issue! I didn't detect it myself because I run already CUPS 1.4rc1 on my workstation and I noticed already PDF failures here but had no time to investigate and never had the idea that this major regression was actually introduced in the stable CUPS 1.3 series: Since the upgrade to CUPS 1.3.10 it uses a wrapper program filter/pdftops.c which only calls /usr/bin/pdftops (via configure --with-pdftops=/usr/bin/pdftops) but unfortunately if there is no /usr/bin/pdftops installed in the build system, it silently just does not build any /usr/lib[64]/cups/filter/pdftops :-( For your CUPS update: The first place where the fixed CUPS packages will appear after several hours is http://download.opensuse.org/repositories/Printing/ You need to update at least the following packages cups-libs, cups-client, and cups. To verify that you actually got the fixed CUPS packages run rpm -q --changelog cups | head for an already installed package or rpm -q --changelog -p cups-1.3.11-*.rpm | head and you must get this changelog entry: ---------------------------------------------------------------- * Fri Jul 31 2009 jsmeix@suse.de - full_path_to_configure_with-pdftops.patch adds support to specify a full path in 'configure --with-pdftops=/usr/bin/pdftops' to avoid 'BuildRequires: xpdf-tools' which would bloat the build system but would be only needed to satisfy 'AC_PATH_PROG(CUPS_PDFTOPS, pdftops)' in cups-pdf.m4 if only 'configure --with-pdftops=pdftops' was possible (Novell/Suse Bugzilla bnc#526847). ---------------------------------------------------------------- Please report if printing from KDE4 applications works for you with the fixed CUPS packages. I am now back at the fixed CUPS 1.3.11 packages on my workstation and for me printing simple PDFs via echo Hello | a2ps -1 -o - | ps2pdf - - | lp -d queue_name works again. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

http://bugzilla.novell.com/show_bug.cgi?id=526847 http://bugzilla.novell.com/show_bug.cgi?id=526847#c11 --- Comment #11 from Bernhard Wiedemann --- This is an autogenerated message for OBS integration: This bug (526847) was mentioned in https://build.opensuse.org/request/show/16212 Factory / cups -- You are receiving this mail because: You are on the CC list for the bug.