[Bug 548165] New: Harddrives not detected by kernal/installer on both DVD and Live CD - openSUSE Bugs - openSUSE Mailing Lists

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[Bug 548165] New: Harddrives not detected by kernal/installer on both DVD and Live CD

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bugzilla_noreply＠novell.com

19 Oct 2009 19 Oct '09

16:35

http://bugzilla.novell.com/show_bug.cgi?id=548165 Summary: Harddrives not detected by kernal/installer on both DVD and Live CD Classification: openSUSE Product: openSUSE 11.2 Version: Factory Platform: x86-64 OS/Version: openSUSE 11.2 Status: NEW Severity: Major Priority: P5 - None Component: Installation AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: michael.wright2001@ntlworld.com QAContact: jsrain@novell.com Found By: --- Created an attachment (id=323088) --> (http://bugzilla.novell.com/attachment.cgi?id=323088) Log file User-Agent: Mozilla/5.0 (compatible; Konqueror/4.3; Linux) KHTML/4.3.1 (like Gecko) SUSE I am not able install openSUSE 11.2 on my system with either the live CD or DVD so this is both an install and boot problem. My motherboard is an ASRock ALIveXFire-eSATA2. I think the hard disk controller is recognized but not the hard disks. There no problem in openSUSE 11.1. An attachment of openSUSE 11.2 boot log is included. Reproducible: Always Steps to Reproduce: 1. start boot process 2. 3. Actual Results: an examples from the boot log. 6.168025] ata4.00: qc timeout (cmd 0xec) [ 6.168037] ata4.00: failed to IDENTIFY (I/O error, err_mask=0x4) [ 6.169143] ata3.00: qc timeout (cmd 0xec) [ 6.169153] ata3.00: failed to IDENTIFY (I/O error, err_mask=0x4) [ 6.506022] ata1.00: qc timeout (cmd 0xec) [ 6.506032] ata1.00: failed to IDENTIFY (I/O error, err_mask=0x4) [ 6.626035] ata4: SATA link up 3.0 Gbps (SStatus 123 SControl 300) [ 6.627152] ata3: SATA link up 3.0 Gbps (SStatus 123 SControl 300) [ 6.832022] ata2.00: qc timeout (cmd 0xec) [ 6.832031] ata2.00: failed to IDENTIFY (I/O error, err_mask=0x4) [ 7.321033] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 300) [ 8.004033] ata2: SATA link up 1.5 Gbps (SStatus 113 SControl 300) Expected Results: Able to use the computer but no access to hard drive. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

19 Oct 19 Oct

16:42

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 Michael Wright changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P5 - None |P1 - Urgent Target Milestone|--- |RC 1 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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20 Oct 20 Oct

02:50

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 zhu rensheng changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |rszhu@novell.com AssignedTo|bnc-team-screening@forge.pr |kernel-maintainers@forge.pr |ovo.novell.com |ovo.novell.com -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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05:06

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 User binner@kde.org added comment http://bugzilla.novell.com/show_bug.cgi?id=548165#c1 Stephan Binner changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P1 - Urgent |P5 - None --- Comment #1 from Stephan Binner 2009-10-19 23:06:01 MDT --- http://en.opensuse.org/Bugs/Definitions#Bug_Priorities -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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16 Nov 16 Nov

19:54

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 Frank Hübner changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |fhuebner@gmx.net Found By|--- |Customer See Also| |https://bugzilla.novell.com | |/show_bug.cgi?id=548021 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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24 Nov 24 Nov

23:01

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c Jeff Mahoney changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P5 - None |P2 - High CC| |jeffm@novell.com AssignedTo|kernel-maintainers@forge.pr |teheo@novell.com |ovo.novell.com | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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25 Nov 25 Nov

00:52

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c2 Tejun Heo changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |michael.wright2001@ntlworld | |.com --- Comment #2 from Tejun Heo 2009-11-25 00:52:51 UTC --- Does "pci=nomsi" or "irqpoll" kernel parameter make any difference? Can you try to attach /var/log/boot.msg after failed boot? From the installation dvd, you can switch to command console by pressing ctrl-alt-f2 and then mount usb stick and copy the log over. Thanks. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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26 Nov 26 Nov

17:39

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c3 Frank Hübner changed: What |Removed |Added ---------------------------------------------------------------------------- Target Milestone|RC 1 |Final --- Comment #3 from Frank Hübner 2009-11-26 17:39:12 UTC --- Neither pci=nomsi nor irqpoll help for me. (tried with openSUSE-11.2-DVD-x86_64-iso) My hwinfo is attached to http://bugzilla.novell.com/show_bug.cgi?id=548021 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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27 Nov 27 Nov

04:06

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c4 --- Comment #4 from Tejun Heo 2009-11-27 04:06:32 UTC --- So, 32bit works fine but 64bit doesn't and on 64bit "pci=nomsi", "irqpoll" or "noacpi" doesn't help, right? Can you please try "mem=3G"? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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13:41

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c5 --- Comment #5 from Frank Hübner 2009-11-27 13:41:20 UTC --- "mem=3G" does not help for me. Without noacpi I get errormessages as posted in https://bugzilla.novell.com/show_bug.cgi?id=548021, with "noacpi" I got messages as posted by Michael Wright. openSuSE 11.1 works (64 bit, I have not tried 32 bit), openSuSE 11.2 32 bit works, 64 bit does not. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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30 Nov 30 Nov

09:04

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c6 Tejun Heo changed: What |Removed |Added ---------------------------------------------------------------------------- Info Provider|michael.wright2001@ntlworld |fhuebner@gmx.net |.com | --- Comment #6 from Tejun Heo 2009-11-30 09:03:58 UTC --- Frank, can you please attach kernel log messages with and without noacpi here? It gets difficult to track things without direct attachments and also a lot of information is lost with indirect "same error messages". Thanks. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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19:57

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c7 --- Comment #7 from Frank Hübner 2009-11-30 19:57:03 UTC --- Created an attachment (id=330100) --> (http://bugzilla.novell.com/attachment.cgi?id=330100) boot message with noacpi -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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19:57

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c Frank Hübner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|fhuebner@gmx.net | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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20:04

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c8 --- Comment #8 from Frank Hübner 2009-11-30 20:04:44 UTC --- I was only able to add log messages with noacpi. Otherwise the system hangs (no reaction to keyboard at all) for more than 5 minutes. Is there any other way to save the log messages? I can take pictures of the screen (but do see only the very last lines). If nothing helps, I can try a serial cable, which I do not have by hand now. Thus I would like to try another way. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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1 Dec 1 Dec

00:49

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c9 Tejun Heo changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |michael.wright2001@ntlworld | |.com --- Comment #9 from Tejun Heo 2009-12-01 00:49:12 UTC --- Serial console would be the surest way but if you have another machine there, you can also try netconsole. Documentation/networking/netconsole.txt in the kernel source directory contains more details. You'll need to include the netconsole module and module for your network interface in initrd. Hmmmm.... It looks like "mkinitrd -f netconsole" should do the trick. Thanks. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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22:27

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c10 Frank Hübner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|michael.wright2001@ntlworld | |.com | --- Comment #10 from Frank Hübner 2009-12-01 22:27:43 UTC --- Created an attachment (id=330368) --> (http://bugzilla.novell.com/attachment.cgi?id=330368) boot messages without noacpi I managed to log the boot message by serial console. As the messages were logged with an old palmtop (used ptelnet) and put together later, I hope there are no errors. I was't able to log the messages at higher baud rate, it seems to be related to the slow hardware. Even 9600 baud failed... That's all I can provide at the moment. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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2 Dec 2 Dec

01:19

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c11 Tejun Heo changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |trenn@novell.com --- Comment #11 from Tejun Heo 2009-12-02 01:19:28 UTC --- cc'ing Thomas. The root cause of the problem seems to be oops coming from acpi code. noacpi avoids that but breaks IRQ delivery for ATA controller which isn't too surprising these days. Thomas, does the oops ring any bell? Thanks. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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09:57

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c Thomas Renninger changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #330368|application/octet-stream |text/plain mime type| | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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09:57

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c Thomas Renninger changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #330100|application/octet-stream |text/plain mime type| | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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09:58

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c Thomas Renninger changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #323088|text/x-log |text/plain mime type| | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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10:08

New subject: [Bug 548165] Harddrives not detected by kernal/installer on both DVD and Live CD

http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c12 Thomas Renninger changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |DUPLICATE --- Comment #12 from Thomas Renninger 2009-12-02 10:08:19 UTC --- Can you attach acpidump in the other bug, please. Thanks. *** This bug has been marked as a duplicate of bug 559680 *** http://bugzilla.novell.com/show_bug.cgi?id=559680 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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