[Bug 548165] New: Harddrives not detected by kernal/installer on both DVD and Live CD
http://bugzilla.novell.com/show_bug.cgi?id=548165 Summary: Harddrives not detected by kernal/installer on both DVD and Live CD Classification: openSUSE Product: openSUSE 11.2 Version: Factory Platform: x86-64 OS/Version: openSUSE 11.2 Status: NEW Severity: Major Priority: P5 - None Component: Installation AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: michael.wright2001@ntlworld.com QAContact: jsrain@novell.com Found By: --- Created an attachment (id=323088) --> (http://bugzilla.novell.com/attachment.cgi?id=323088) Log file User-Agent: Mozilla/5.0 (compatible; Konqueror/4.3; Linux) KHTML/4.3.1 (like Gecko) SUSE I am not able install openSUSE 11.2 on my system with either the live CD or DVD so this is both an install and boot problem. My motherboard is an ASRock ALIveXFire-eSATA2. I think the hard disk controller is recognized but not the hard disks. There no problem in openSUSE 11.1. An attachment of openSUSE 11.2 boot log is included. Reproducible: Always Steps to Reproduce: 1. start boot process 2. 3. Actual Results: an examples from the boot log. 6.168025] ata4.00: qc timeout (cmd 0xec) [ 6.168037] ata4.00: failed to IDENTIFY (I/O error, err_mask=0x4) [ 6.169143] ata3.00: qc timeout (cmd 0xec) [ 6.169153] ata3.00: failed to IDENTIFY (I/O error, err_mask=0x4) [ 6.506022] ata1.00: qc timeout (cmd 0xec) [ 6.506032] ata1.00: failed to IDENTIFY (I/O error, err_mask=0x4) [ 6.626035] ata4: SATA link up 3.0 Gbps (SStatus 123 SControl 300) [ 6.627152] ata3: SATA link up 3.0 Gbps (SStatus 123 SControl 300) [ 6.832022] ata2.00: qc timeout (cmd 0xec) [ 6.832031] ata2.00: failed to IDENTIFY (I/O error, err_mask=0x4) [ 7.321033] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 300) [ 8.004033] ata2: SATA link up 1.5 Gbps (SStatus 113 SControl 300) Expected Results: Able to use the computer but no access to hard drive. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 Michael Wright <michael.wright2001@ntlworld.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P5 - None |P1 - Urgent Target Milestone|--- |RC 1 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 zhu rensheng <rszhu@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |rszhu@novell.com AssignedTo|bnc-team-screening@forge.pr |kernel-maintainers@forge.pr |ovo.novell.com |ovo.novell.com -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 User binner@kde.org added comment http://bugzilla.novell.com/show_bug.cgi?id=548165#c1 Stephan Binner <binner@kde.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P1 - Urgent |P5 - None --- Comment #1 from Stephan Binner <binner@kde.org> 2009-10-19 23:06:01 MDT --- http://en.opensuse.org/Bugs/Definitions#Bug_Priorities -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 Frank Hübner <fhuebner@gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |fhuebner@gmx.net Found By|--- |Customer See Also| |https://bugzilla.novell.com | |/show_bug.cgi?id=548021 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c Jeff Mahoney <jeffm@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P5 - None |P2 - High CC| |jeffm@novell.com AssignedTo|kernel-maintainers@forge.pr |teheo@novell.com |ovo.novell.com | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c2 Tejun Heo <teheo@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |michael.wright2001@ntlworld | |.com --- Comment #2 from Tejun Heo <teheo@novell.com> 2009-11-25 00:52:51 UTC --- Does "pci=nomsi" or "irqpoll" kernel parameter make any difference? Can you try to attach /var/log/boot.msg after failed boot? From the installation dvd, you can switch to command console by pressing ctrl-alt-f2 and then mount usb stick and copy the log over. Thanks. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c3 Frank Hübner <fhuebner@gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Target Milestone|RC 1 |Final --- Comment #3 from Frank Hübner <fhuebner@gmx.net> 2009-11-26 17:39:12 UTC --- Neither pci=nomsi nor irqpoll help for me. (tried with openSUSE-11.2-DVD-x86_64-iso) My hwinfo is attached to http://bugzilla.novell.com/show_bug.cgi?id=548021 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c4 --- Comment #4 from Tejun Heo <teheo@novell.com> 2009-11-27 04:06:32 UTC --- So, 32bit works fine but 64bit doesn't and on 64bit "pci=nomsi", "irqpoll" or "noacpi" doesn't help, right? Can you please try "mem=3G"? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c5 --- Comment #5 from Frank Hübner <fhuebner@gmx.net> 2009-11-27 13:41:20 UTC --- "mem=3G" does not help for me. Without noacpi I get errormessages as posted in https://bugzilla.novell.com/show_bug.cgi?id=548021, with "noacpi" I got messages as posted by Michael Wright. openSuSE 11.1 works (64 bit, I have not tried 32 bit), openSuSE 11.2 32 bit works, 64 bit does not. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c6 Tejun Heo <teheo@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Info Provider|michael.wright2001@ntlworld |fhuebner@gmx.net |.com | --- Comment #6 from Tejun Heo <teheo@novell.com> 2009-11-30 09:03:58 UTC --- Frank, can you please attach kernel log messages with and without noacpi here? It gets difficult to track things without direct attachments and also a lot of information is lost with indirect "same error messages". Thanks. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c7 --- Comment #7 from Frank Hübner <fhuebner@gmx.net> 2009-11-30 19:57:03 UTC --- Created an attachment (id=330100) --> (http://bugzilla.novell.com/attachment.cgi?id=330100) boot message with noacpi -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c Frank Hübner <fhuebner@gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|fhuebner@gmx.net | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c8 --- Comment #8 from Frank Hübner <fhuebner@gmx.net> 2009-11-30 20:04:44 UTC --- I was only able to add log messages with noacpi. Otherwise the system hangs (no reaction to keyboard at all) for more than 5 minutes. Is there any other way to save the log messages? I can take pictures of the screen (but do see only the very last lines). If nothing helps, I can try a serial cable, which I do not have by hand now. Thus I would like to try another way. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c9 Tejun Heo <teheo@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |michael.wright2001@ntlworld | |.com --- Comment #9 from Tejun Heo <teheo@novell.com> 2009-12-01 00:49:12 UTC --- Serial console would be the surest way but if you have another machine there, you can also try netconsole. Documentation/networking/netconsole.txt in the kernel source directory contains more details. You'll need to include the netconsole module and module for your network interface in initrd. Hmmmm.... It looks like "mkinitrd -f netconsole" should do the trick. Thanks. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c10 Frank Hübner <fhuebner@gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|michael.wright2001@ntlworld | |.com | --- Comment #10 from Frank Hübner <fhuebner@gmx.net> 2009-12-01 22:27:43 UTC --- Created an attachment (id=330368) --> (http://bugzilla.novell.com/attachment.cgi?id=330368) boot messages without noacpi I managed to log the boot message by serial console. As the messages were logged with an old palmtop (used ptelnet) and put together later, I hope there are no errors. I was't able to log the messages at higher baud rate, it seems to be related to the slow hardware. Even 9600 baud failed... That's all I can provide at the moment. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c11 Tejun Heo <teheo@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |trenn@novell.com --- Comment #11 from Tejun Heo <teheo@novell.com> 2009-12-02 01:19:28 UTC --- cc'ing Thomas. The root cause of the problem seems to be oops coming from acpi code. noacpi avoids that but breaks IRQ delivery for ATA controller which isn't too surprising these days. Thomas, does the oops ring any bell? Thanks. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c Thomas Renninger <trenn@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #330368|application/octet-stream |text/plain mime type| | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c Thomas Renninger <trenn@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #330100|application/octet-stream |text/plain mime type| | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c Thomas Renninger <trenn@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #323088|text/x-log |text/plain mime type| | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=548165 http://bugzilla.novell.com/show_bug.cgi?id=548165#c12 Thomas Renninger <trenn@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |DUPLICATE --- Comment #12 from Thomas Renninger <trenn@novell.com> 2009-12-02 10:08:19 UTC --- Can you attach acpidump in the other bug, please. Thanks. *** This bug has been marked as a duplicate of bug 559680 *** http://bugzilla.novell.com/show_bug.cgi?id=559680 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
participants (1)
-
bugzilla_noreply＠novell.com