[Bug 439431] New: YaST2 hangs on printer configuration
https://bugzilla.novell.com/show_bug.cgi?id=439431 Summary: YaST2 hangs on printer configuration Product: openSUSE 11.0 Version: Final Platform: 64bit OS/Version: openSUSE 11.0 Status: NEW Severity: Critical Priority: P5 - None Component: YaST2 AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: estellnb@gmail.com QAContact: jsrain@novell.com Found By: Customer Whenever I try to configure my newly plugged USB printer Yast2 starts to hang (the printer configuration as well as the whole control center). Even after a cleanup and retry YaST2 still hung: Removed all your print queues in YaST and finish YaST: Removed YaST's printer files: rm /var/lib/YaST2/printers rm /var/lib/YaST2/ppd_db.ycp -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c1 --- Comment #1 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-10-28 03:26:01 MDT --- Created an attachment (id=248271) --> (https://bugzilla.novell.com/attachment.cgi?id=248271) yast2 log file -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c2 --- Comment #2 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-10-28 03:30:58 MDT --- Created an attachment (id=248274) --> (https://bugzilla.novell.com/attachment.cgi?id=248274) shorter yast2 log of successive attempts to install printer -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c3 --- Comment #3 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-10-28 03:53:33 MDT --- (From update of attachment 248274) see also bug 439438. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User aorlovskyy@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c4 Alexander Orlovskyy <aorlovskyy@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |aorlovskyy@novell.com Status|NEW |NEEDINFO Info Provider| |estellnb@gmail.com --- Comment #4 from Alexander Orlovskyy <aorlovskyy@novell.com> 2008-10-28 08:52:17 MDT --- Please provide following logs with connected usb printer: hwinfo output log dmesg output log -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c5 --- Comment #5 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-10-29 09:57:05 MDT --- Created an attachment (id=248623) --> (https://bugzilla.novell.com/attachment.cgi?id=248623) hwinfo -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c6 --- Comment #6 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-10-29 10:00:03 MDT --- Created an attachment (id=248627) --> (https://bugzilla.novell.com/attachment.cgi?id=248627) not what you will need: crash not reproduced Unfortunately I could not reproduce the crash. Now it simply breaks with the error message 'error saving file mfc9840cdw'. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User aorlovskyy@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c7 Alexander Orlovskyy <aorlovskyy@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.provo.novell.com |yast2-maintainers@suse.de Status|NEEDINFO |NEW Info Provider|estellnb@gmail.com | --- Comment #7 from Alexander Orlovskyy <aorlovskyy@novell.com> 2008-10-30 01:19:04 MDT --- Reassign to yast2-maintainers -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 Duncan Mac-Vicar <dmacvicar@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |dmacvicar@novell.com AssignedTo|yast2-maintainers@suse.de |mzugec@novell.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c8 --- Comment #8 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-11-27 10:34:40 MST --- Created an attachment (id=256327) --> (https://bugzilla.novell.com/attachment.cgi?id=256327) yast2 log - other similar cfg attempt before: rm /var/lib/YaST2/printers & ppd_db.ycp cups(File)DoRequest: client-error-request-value-too-long any suggestion on how to enable my printer? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User mzugec@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c9 Michal Zugec <mzugec@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |estellnb@gmail.com --- Comment #9 from Michal Zugec <mzugec@novell.com> 2008-12-04 07:03:14 MST --- Test backported package from 11.1: http://download.opensuse.org/repositories/home:/jsmeix/openSUSE_11.0/ -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User mzugec@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c10 --- Comment #10 from Michal Zugec <mzugec@novell.com> 2008-12-04 07:21:14 MST --- Regarding using FACTORY in openSUSE 11.0 or 10.3, read http://en.opensuse.org/YaST/Development/Printer_Enhancement#Under_constructi... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User mzugec@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c11 --- Comment #11 from Michal Zugec <mzugec@novell.com> 2008-12-04 07:21:56 MST --- And please write your feedback about new yast2-printer package -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c12 --- Comment #12 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-12-04 08:38:02 MST --- Yast still crashes with the new interface (all of Yast, not just the printer configuration). Besides this: * how can I change printer connections * how can I delete printer connections * it is not possible to select a correct printer driver, though I have installed the drivers for my machine What shall I do? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c13 --- Comment #13 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-12-04 08:46:16 MST --- Some days ago I have also opened a support request(10449298321) because I can not print at the moment but have not got any response on it. Could you please help me configuring my printer? How can I reset the printer configuration files? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c14 --- Comment #14 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-12-04 08:47:12 MST --- someone has closed my support request without giving any response. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User mzugec@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c15 Michal Zugec <mzugec@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jsmeix@novell.com --- Comment #15 from Michal Zugec <mzugec@novell.com> 2008-12-04 08:50:30 MST --- All you described is possible with new yast2-printer module. For this segfault, please attach yast log -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c16 --- Comment #16 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-12-04 08:52:27 MST --- Accidentially I can not remember where to find the y2logs. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User mzugec@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c17 --- Comment #17 from Michal Zugec <mzugec@novell.com> 2008-12-04 08:52:49 MST --- re comment #13: could you write new bugreport (in bugzilla)? as a workaround you can still use http://localhost:631/ -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User mzugec@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c18 --- Comment #18 from Michal Zugec <mzugec@novell.com> 2008-12-04 08:53:18 MST --- it's /var/log/YaST2/y2log file -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c19 --- Comment #19 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-12-04 08:58:08 MST --- Created an attachment (id=258058) --> (https://bugzilla.novell.com/attachment.cgi?id=258058) yast2 log for new interface (all of yast has crashed) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c20 --- Comment #20 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-12-04 09:03:34 MST --- Created an attachment (id=258060) --> (https://bugzilla.novell.com/attachment.cgi?id=258060) pure printer log with besaid crash -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c21 --- Comment #21 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-12-04 09:11:20 MST --- May you delete the forelast attachment as soon as you have downloaded it 'yast2 log for new interface (all of yast has crashed)'? It does also contain other information than YaST2 printer log messages. Nevertheless it contains more than one successive printer configuration attempt, all of which have ended with crashes. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c22 --- Comment #22 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-12-04 09:13:13 MST --- May I downgrade to the old printer interface now? I think the error is not in the printer interface, because kcmshell printers, the KDE utility to configure printers has also crashed in my case at trying to set the default printer. Can you tell me how to proceed? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User jsmeix@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c23 --- Comment #23 from Johannes Meixner <jsmeix@novell.com> 2008-12-04 09:26:34 MST --- FYI: I use the new yast2-printer on my openSUSE 11.0 workstation all the time and it never crashed for me but it may look as if it had hang up because of bug #442173. (I do this to make sure that the new yast2-printer is backward compatible at least for openSUSE 11.0) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c24 --- Comment #24 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-12-04 10:19:03 MST --- Unfortunately I do not get any answer on http://localhost:631/ though cups has been restarted. What`s the matter here? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c25 --- Comment #25 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-12-04 10:20:45 MST --- No I do not think the problems are related to the gui - three different guis refuse to work yast new/old-gui and kcmshell printer. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c26 --- Comment #26 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-12-04 10:43:27 MST --- It always crashes on "store queue" after printer setup. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User mzugec@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c27 --- Comment #27 from Michal Zugec <mzugec@novell.com> 2008-12-05 06:57:43 MST --- what's your locale? (output of "locale" command) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c28 --- Comment #28 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-12-06 04:44:28 MST --- oops, comments #1 to #6 belong to a different Opensuse-installation with locale pt_BR.UTF-8; should have opened a new request. Nevertheless at the second installation something is messed up with cups:
lpinfo -m lpinfo: cups-driverd failed to execute. lpinfo -v lpinfo: cups-deviced failed to execute. /etc/init.d/cups status Checking for cupsd: running
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https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c29 --- Comment #29 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-12-06 05:58:32 MST --- The web interface at repositories/home:/jsmeix/openSUSE_11.0/ simply does not work. I can not select a driver even if I state the location of the .ppd file manually. Selecting USB-connections does not work either; have tested it with both Suse-1..0 installations. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c30 --- Comment #30 from Elmar Stellnberger (AT/K) <estellnb@gmail.com> 2008-12-06 06:00:21 MST --- Can anyone tell me how to set my printer up?
lpadmin -p ps -v socket://10.0.0.20:9100 -P /usr/share/cups/model/brmfc9840cdw.ppd -E asks for a password, but does not accept the password specified by lppasswd -g sys -a root localhost:631 does not respond.
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https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c31 Elmar Stellnberger ATK <estellnb@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|estellnb@gmail.com | --- Comment #31 from Elmar Stellnberger ATK <estellnb@gmail.com> 2009-02-23 13:00:36 MST --- That system has probably been hacked. Nevertheless the installation that bug has been reported for has been wracked down so that I do not want to test for it any more. Will reopen new bug if issue still present. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=439431 User estellnb@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=439431#c32 Elmar Stellnberger ATK <estellnb@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |INVALID --- Comment #32 from Elmar Stellnberger ATK <estellnb@gmail.com> 2009-02-23 13:08:07 MST --- . -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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