[Bug 648876] New: Empathy no longer connects to MSN
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c0 Summary: Empathy no longer connects to MSN Classification: openSUSE Product: openSUSE 11.3 Version: Final Platform: x86-64 OS/Version: openSUSE 11.3 Status: NEW Severity: Normal Priority: P5 - None Component: GNOME AssignedTo: bnc-team-gnome@forge.provo.novell.com ReportedBy: jdelvare@novell.com QAContact: qa@suse.de CC: dimstar@opensuse.org, vuntz@novell.com Found By: Community User Blocker: --- Empathy used to connect fine to my MSN account, but since a few days, no longer does. It keeps trying and fails with the message "No reason specified". I am able to connect to the same account using a different machine (running a different Linux operating system and Pidgin) so I know the account works OK. I am able to connect to IRC using empathy, so it's not totally broken. I have the following packages and versions installed: empathy-2.30.1-2.12.x86_64 libtelepathy-farsight0-0.0.13-3.2.x86_64 libtelepathy-glib0-0.10.5-1.6.x86_64 nautilus-sendto-plugin-empathy-2.30.1-2.12.x86_64 python-telepathy-0.15.17-1.6.noarch telepathy-butterfly-0.5.9-1.4.noarch telepathy-gabble-0.9.11-1.16.x86_64 telepathy-haze-0.3.4-1.11.x86_64 telepathy-idle-0.1.6-3.1.x86_64 telepathy-mission-control-5.4.0-1.14.x86_64 telepathy-salut-0.3.11-1.12.x86_64 Please let me know how I can provide more information to debug this further. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c1 Luis Medinas <lmedinas@opensuse.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |lmedinas@opensuse.org --- Comment #1 from Luis Medinas <lmedinas@opensuse.org> 2010-10-24 19:42:29 UTC --- Yes this bug is reproducible with older versions of papyon and telepathy-butterfly. I have reports (not tested myself) that newer versions of papyon and butterfly are working fine atm with MSN. Try downloading the new rpms from GNOME:Factory and try again. Meanwhile you can use pidgin. GNOME Team: If newer package are really working we should provide an update for 11.3 users. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c2 --- Comment #2 from Luis Medinas <lmedinas@opensuse.org> 2010-10-24 19:53:20 UTC --- Papyon 0.5.1 in GNOME:Factory doesn't work with msn atm. I builded 0.5.2 (latest upstream) locally and works, so 0.5.2 will land soon on GNOME:Factory. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c3 --- Comment #3 from Luis Medinas <lmedinas@opensuse.org> 2010-10-24 22:33:22 UTC --- Papyon 0.5.2 is already in GNOME:Factory. Please try this rpm http://download.opensuse.org/repositories/GNOME:/Factory/openSUSE_11.3/noarc... Fixes the issue for me. This should really going to Updates. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c4 --- Comment #4 from Jean Delvare <jdelvare@novell.com> 2010-10-25 09:17:12 UTC --- Luis, thanks a lot for your help. Installing papyon-0.5.2-26.1.noarch.rpm (together with its new dependency python-crypto) made MSN work for me again :) I confirm we want a maintenance update for openSUSE 11.3 for this one. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c5 Luis Medinas <lmedinas@opensuse.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |bnc-team-gnome@forge.provo. | |novell.com AssignedTo|bnc-team-gnome@forge.provo. |maintenance@opensuse.org |novell.com | --- Comment #5 from Luis Medinas <lmedinas@opensuse.org> 2010-10-26 14:58:44 UTC --- Maintenance team: this is really important because the default messaging application on GNOME have MSN protocol broken, are we ok with this update ? I understand this isn't trivial and it's against our policy but it's a bit hard to pick the right patch to fix this issue. This new version of papyon brings also a new Requires on python-crypto which is already available on 11.3. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c6 --- Comment #6 from Marcus Meissner <meissner@novell.com> 2010-10-26 15:01:43 UTC --- so this is bumping papyon 0.4.6 to 0.5.2? Are there new dependencies / requirements necessary by this update? otherwise i am fine with unbreaking functionality. +1 for update -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c7 --- Comment #7 from Luis Medinas <lmedinas@opensuse.org> 2010-10-27 10:11:29 UTC --- Ok i ended up patching papyon 0.4.6 from 11.3 so now it should work without any problems. Packages available here http://download.opensuse.org/repositories/home:/lmedinas:/branches:/openSUSE... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c8 Luis Medinas <lmedinas@opensuse.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |rwobben@hotmail.com --- Comment #8 from Luis Medinas <lmedinas@opensuse.org> 2010-10-27 10:37:48 UTC --- *** Bug 649524 has been marked as a duplicate of this bug. *** http://bugzilla.novell.com/show_bug.cgi?id=649524 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c9 Marcus Meissner <meissner@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- InfoProvider|bnc-team-gnome@forge.provo. |maintenance@opensuse.org |novell.com | --- Comment #9 from Marcus Meissner <meissner@novell.com> 2010-10-27 11:48:28 UTC --- looks simple enough now , thanks! ... ;) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c10 --- Comment #10 from Jean Delvare <jdelvare@novell.com> 2010-10-27 12:05:35 UTC --- I will test the new package (comment #7) in the evening and report tomorrow. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c11 Swamp Workflow Management <swamp@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status Whiteboard| |maint:running:36743:low --- Comment #11 from Swamp Workflow Management <swamp@suse.com> 2010-10-27 13:57:41 UTC --- The SWAMPID for this issue is 36743. This issue was rated as low. Please submit fixed packages until 2010-11-24. Also create a patchinfo file using this link: https://swamp.suse.de/webswamp/wf/36743 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c12 Christian Dengler <cdengler@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW CC| |cdengler@novell.com InfoProvider|maintenance@opensuse.org | AssignedTo|maintenance@opensuse.org |lmedinas@opensuse.org --- Comment #12 from Christian Dengler <cdengler@novell.com> 2010-10-27 13:59:52 UTC --- Can you prepare and update for it? Update process started. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c13 --- Comment #13 from Marcus Meissner <meissner@novell.com> 2010-10-27 14:09:48 UTC --- basically just osc submitreq it and tell us ;) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c14 --- Comment #14 from Jean Delvare <jdelvare@novell.com> 2010-10-28 07:45:07 UTC --- Testing successful, thanks Luis! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c15 --- Comment #15 from Luis Medinas <lmedinas@opensuse.org> 2010-10-28 22:07:04 UTC --- submitted SR #51618 :) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c16 --- Comment #16 from Roelof Wobben <rwobben@hotmail.com> 2010-11-01 11:30:13 UTC --- Oke, Apperently the SR is not accepted yep. Roelof -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c17 Marcus Meissner <meissner@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |meissner@novell.com --- Comment #17 from Marcus Meissner <meissner@novell.com> 2010-11-08 09:41:09 UTC --- it missed the internal patchinfo. I submitted this one now so it cxan proceed. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c18 Swamp Workflow Management <swamp@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status Whiteboard|maint:running:36743:low |maint:running:36743:low | |maint:released:11.3:36996 --- Comment #18 from Swamp Workflow Management <swamp@suse.com> 2010-11-15 15:24:29 UTC --- Update released for: papyon Products: openSUSE 11.3 (i586) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c Swamp Workflow Management <swamp@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status Whiteboard|maint:running:36743:low |. |maint:released:11.3:36996 | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c19 --- Comment #19 from Roelof Wobben <rwobben@hotmail.com> 2010-11-15 15:31:50 UTC --- oke, I hope the update for x86_64 is published soon. I work on a x86_64 machine. Roelof -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c20 Marcus Meissner <meissner@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |FIXED --- Comment #20 from Marcus Meissner <meissner@novell.com> 2010-11-15 15:38:54 UTC --- this is the same update. the package is "noarch". please update and test. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c21 --- Comment #21 from Roelof Wobben <rwobben@hotmail.com> 2010-11-15 16:01:24 UTC --- Oke, This is not resolved. On my system I still get the same error messages on terminal : (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'publish': Name owner lost (service crashed?) (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'subscribe': Name owner lost (service crashed?) (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'publish': Name owner lost (service crashed?) (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'subscribe': Name owner lost (service crashed?) (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'publish': Name owner lost (service crashed?) (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'subscribe': Name owner lost (service crashed?) (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'publish': Name owner lost (service crashed?) (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'subscribe': Name owner lost (service crashed?) And still no contact with MSN. Roelof -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c22 --- Comment #22 from Luis Medinas <lmedinas@opensuse.org> 2010-11-15 16:14:32 UTC --- Are you running a stock openSUSE 11.3, no additional GNOME repos ? Also after the update you should kill telepathy-butterfly process or reboot so it can use a new papyon connection. Two people stated that the update fixes the issue so i doubt the update is broken. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c23 --- Comment #23 from Roelof Wobben <rwobben@hotmail.com> 2010-11-15 16:41:24 UTC --- Hello, Im not running a stock 11.3 I have enabled the this 2.32 repo : http://download.opensuse.org/repositories/GNOME:/STABLE:/2.32/openSUSE_11.3/ Roelof -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c24 --- Comment #24 from Jean Delvare <jdelvare@novell.com> 2010-11-21 10:05:40 UTC --- The maintenance update definitely works for me on openSUSE 11.3. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c25 Jean Cayron <jean.cayron@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |REOPENED CC| |jean.cayron@gmail.com Resolution|FIXED | --- Comment #25 from Jean Cayron <jean.cayron@gmail.com> 2010-12-02 06:14:42 UTC --- I'm sorry to say that but after a few day of it working after the update, it now fail again... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c26 --- Comment #26 from Jean Delvare <jdelvare@novell.com> 2010-12-02 09:38:46 UTC --- It's working OK for me still. papyon-0.4.6-2.3.1, installed on November 17th, 2010. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c27 Jean Delvare <jdelvare@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|REOPENED |NEEDINFO InfoProvider| |jean.cayron@gmail.com --- Comment #27 from Jean Delvare <jdelvare@novell.com> 2010-12-02 12:12:16 UTC --- I just noticed one thing. Apparently Empathy has two ways to connect to MSN. It can use telepathy-butterfly, which is based on papyon, or it can use telepathy-haze, which is based on libpurple (Pidgin). I have no idea which is used if both plug-ins are available. The fix for this bug was on papyon, and I've tested that it works. OTOH I know that libpurple has broken MSN support for a couple weeks, a maintenance update is planned but not out yet. This is bug #655477. So, please make sure that you uninstall telepathy-haze and have telepathy-butterfly installed, and test again. You have to close and restart Empathy, of course. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c28 --- Comment #28 from Jean Cayron <jean.cayron@gmail.com> 2010-12-02 12:22:36 UTC --- I'll check tonight on my netbook but following the Goblin.ymp that installed empathy on it, it's telepathy-haze were well installed. http://download.opensuse.org/repositories/Meego:/Netbook/openSUSE_11.3/Gobli... But I got the previous bug as well... and the patch fixed it. I'll tell you what. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c29 Jean Cayron <jean.cayron@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |REOPENED InfoProvider|jean.cayron@gmail.com | --- Comment #29 from Jean Cayron <jean.cayron@gmail.com> 2010-12-02 20:33:52 UTC --- Indeed, telepathy-butterfly was installed and I removed telepathy-haze. It now works. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=648876 https://bugzilla.novell.com/show_bug.cgi?id=648876#c30 Jean Delvare <jdelvare@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|REOPENED |RESOLVED Resolution| |FIXED --- Comment #30 from Jean Delvare <jdelvare@novell.com> 2010-12-02 20:40:54 UTC --- So I'm closing this bug again, and the libpurple issue is handled in bug #655477. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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