[Bug 244485] New: Cannot mount USB device
https://bugzilla.novell.com/show_bug.cgi?id=244485 Summary: Cannot mount USB device Product: openSUSE 10.2 Version: Final Platform: x86-64 OS/Version: Other Status: NEW Severity: Normal Priority: P5 - None Component: Other AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: bilwalsh@swbell.net QAContact: qa@suse.de I have a USB Zip Drive and a USB floppy that are connected to my computer at all times. The show up on the KDE desktop as unmounted. When I click and tell it to mount I get the following error message: Method "Mount" with signature "ssas" on interface "org.freedesktop.Hal.Device.Volume" doesn't exist I connected an external USB Hard Drive and it mounted upon connection just fine. It was suggested on the openSuSE list that I submit a bug report. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 ------- Comment #1 from arahne@arahne.si 2007-02-12 06:36 MST ------- I have the same problem and would very much like to see that fixed. It seems that udev rules for external usb floppy are wrong or inexistent. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 mhorvath@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |bilwalsh@swbell.net ------- Comment #2 from mhorvath@novell.com 2007-02-13 04:56 MST ------- Please connect both devices (the zip drive and floppy) and then attach output of the dmesg and hwinfo. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 ------- Comment #3 from arahne@arahne.si 2007-02-13 05:42 MST ------- Created an attachment (id=118852) --> (https://bugzilla.novell.com/attachment.cgi?id=118852&action=view) This happens after trying to copy a file to external floppy External floppy is recognized, opens in new window, but I can not access it, look at the picture -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 ------- Comment #4 from arahne@arahne.si 2007-02-13 05:44 MST ------- Created an attachment (id=118854) --> (https://bugzilla.novell.com/attachment.cgi?id=118854&action=view) hwinfo -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 ------- Comment #5 from arahne@arahne.si 2007-02-13 05:50 MST ------- Created an attachment (id=118857) --> (https://bugzilla.novell.com/attachment.cgi?id=118857&action=view) dmseg Actually I only have external floppy, no zip drive. But the message about hal device mounting is almost the same. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 aj@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|bilwalsh@swbell.net | ------- Comment #6 from aj@novell.com 2007-02-13 06:15 MST ------- Dusan, once you have provided the information asked for, tick the box below that says "This comment provides the needed information. Remove the status of NEEDINFO from this bug.". I'm doing this now for you... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 ------- Comment #7 from bilwalsh@swbell.net 2007-02-13 17:13 MST ------- Created an attachment (id=118999) --> (https://bugzilla.novell.com/attachment.cgi?id=118999&action=view) output of dmesg and hwinfo -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 mhorvath@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |bilwalsh@swbell.net ------- Comment #8 from mhorvath@novell.com 2007-02-14 09:03 MST ------- Billie, you have to login as root in order to run hwinfo. If you are still not able to run it, please install it using yast. Does the error appear when you are trying to mount the floppy and zip drive, or just the floppy? I need to resolve if it fails just for the floppy, as Dusan wrote. Please attach whole /etc/hal directory (in archive). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 bilwalsh@swbell.net changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|bilwalsh@swbell.net | ------- Comment #9 from bilwalsh@swbell.net 2007-02-14 17:28 MST ------- Created an attachment (id=119291) --> (https://bugzilla.novell.com/attachment.cgi?id=119291&action=view) Output of hwinfo -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 ------- Comment #10 from bilwalsh@swbell.net 2007-02-14 17:43 MST ------- I get the error message whenever I try to manually mount both the zip drive and the floppy. Neither will "auto" mount. Both show on the desktop as "Unmounted". -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 ------- Comment #11 from bilwalsh@swbell.net 2007-02-14 17:54 MST -------
Please attach whole /etc/hal directory (in archive).
I'm not sure how or exactly what to do here. There isn't much in there. Down in the "/etc/hal/fdi/policy/10osvendor" folder there is one file "70-scanner.fdi". In the "/etc/hal/fdi/policy/90osvendor" folder there are two files, "80-rsmngr.fdi" and "81-rsmngr.fdi". Other than that all are empty. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 mhorvath@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |bilwalsh@swbell.net ------- Comment #12 from mhorvath@novell.com 2007-02-15 05:51 MST ------- Just execute 'tar -cvzf /tmp/hal.tgz /etc/hal' as root and post here the newly created /tmp/hal.tgz . -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 bilwalsh@swbell.net changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|bilwalsh@swbell.net | ------- Comment #13 from bilwalsh@swbell.net 2007-02-15 16:02 MST ------- Created an attachment (id=119552) --> (https://bugzilla.novell.com/attachment.cgi?id=119552&action=view) Contents of hal directory thank you for the instructions -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 mhorvath@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team- |dkukawka@novell.com |screening@forge.provo.novell| |.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 dkukawka@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |bilwalsh@swbell.net ------- Comment #14 from dkukawka@novell.com 2007-02-16 08:59 MST ------- Sorry but all this attachments are _complete_ useless (and most useless is the content of /etc/hal)! Sorry, that someone requested them. Please attach simply the output of lshal. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 dkukawka@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|dkukawka@novell.com |kde-maintainers@suse.de Status|NEEDINFO |NEW Info Provider|bilwalsh@swbell.net | ------- Comment #15 from dkukawka@novell.com 2007-02-16 09:26 MST ------- As it looks for me KDE try to mount the device instead of the volume. In this case the error message is complete correct, but KDE should not try such things , but should always check if the needed method is really available for the device. Check for this line in lshal on the device: org.freedesktop.Hal.Device.Volume.method_names = {'Mount', 'Unmount', 'Eject'} Check the output of lshal for the volume of your floppy (there should be a device with the devicefile of your floppy and volume properties. You can also e.g. search for volume.fsversion = 'FAT12' if the floppy is VFAT) and replace the udi (second line in the command) with udi of your device in the following command (as root): dbus-send --system --print-reply --dest=org.freedesktop.Hal \ /org/freedesktop/Hal/devices/volume_uuid_1553_17E8 \ org.freedesktop.Hal.Device.Volume.Mount \ string:Floppy string: array:string:sync,ro Check if the device get mounted to /media/Floppy -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 ------- Comment #16 from arahne@arahne.si 2007-02-16 10:20 MST ------- Created an attachment (id=119701) --> (https://bugzilla.novell.com/attachment.cgi?id=119701&action=view) output of lshal Hope this is not useless -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 ------- Comment #17 from arahne@arahne.si 2007-02-16 10:48 MST ------- (In reply to comment #15)
As it looks for me KDE try to mount the device instead of the volume. In this case the error message is complete correct, but KDE should not try such things , but should always check if the needed method is really available for the device. Check for this line in lshal on the device:
org.freedesktop.Hal.Device.Volume.method_names = {'Mount', 'Unmount', 'Eject'}
Check the output of lshal for the volume of your floppy (there should be a device with the devicefile of your floppy and volume properties. You can also e.g. search for volume.fsversion = 'FAT12' if the floppy is VFAT) and replace the udi (second line in the command) with udi of your device in the following command (as root):
dbus-send --system --print-reply --dest=org.freedesktop.Hal \ /org/freedesktop/Hal/devices/volume_uuid_1553_17E8 \ org.freedesktop.Hal.Device.Volume.Mount \ string:Floppy string: array:string:sync,ro
Check if the device get mounted to /media/Floppy
Now I have a great choice of correct and useless error messages: A) dbus-send --system --print-reply --dest=org.freedesktop.Hal \ /org/freedesktop/Hal/devices/storage_serial_NEC_NEC_USB_UF000x \ org.freedesktop.Hal.Device.Volume.Mount \ string:Floppy string: array:string:sync,ro Error org.freedesktop.DBus.Error.UnknownMethod: Method "Mount" with signature "ssas" on interface "org.freedesktop.Hal.Device.Volume" doesn't exist B) dbus-send --system --print-reply --dest=org.freedesktop.Hal \ /org/freedesktop/Hal/devices/usb_device_409_40_noserial_if0 \ org.freedesktop.Hal.Device.Volume.Mount \ string:Floppy string: array:string:sync,ro Error org.freedesktop.DBus.Error.UnknownMethod: Method "Mount" with signature "ssas" on interface "org.freedesktop.Hal.Device.Volume" doesn't exist C) dbus-send --system --print-reply --dest=org.freedesktop.Hal \ /org/freedesktop/Hal/devices/volume_uuid_459B_C373 \ org.freedesktop.Hal.Device.Volume.Mount \ string:Floppy string: array:string:sync,ro Error org.freedesktop.Hal.Device.PermissionDeniedByPolicy: hal-storage-removable-mount refused uid 0 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 ------- Comment #18 from bilwalsh@swbell.net 2007-02-16 16:01 MST ------- Created an attachment (id=119774) --> (https://bugzilla.novell.com/attachment.cgi?id=119774&action=view) Output of lshal -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 wstephenson@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|kde-maintainers@suse.de |coolo@novell.com ------- Comment #19 from wstephenson@novell.com 2007-03-30 03:11 MST ------- media -> coolo -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 coolo@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |ASSIGNED ------- Comment #20 from coolo@novell.com 2007-04-23 06:22 MST ------- I see the bug, but it will be hard fixing it without having hardware ;( -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 ------- Comment #21 from coolo@novell.com 2007-04-23 06:30 MST ------- Great, with an external floppy I can reproduce it as well. So there is hope :) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=244485 coolo@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |RESOLVED Keywords| |Fix_is_Ready Resolution| |FIXED ------- Comment #22 from coolo@novell.com 2007-04-23 06:56 MST ------- ok, fixed in KDE SVN - revi 657182 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
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