[Bug 1018693] New: Black screen with movable mouse pointer instead of installation menu in DVD install
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693 Bug ID: 1018693 Summary: Black screen with movable mouse pointer instead of installation menu in DVD install Classification: openSUSE Product: openSUSE Tumbleweed Version: Current Hardware: x86-64 OS: SUSE Other Status: NEW Severity: Normal Priority: P5 - None Component: Installation Assignee: yast2-maintainers@suse.de Reporter: mse00000@gmail.com QA Contact: jsrain@suse.com Found By: --- Blocker: --- I try to install Tumbleweed 64 bit openSUSE-Tumbleweed-DVD-x86_64-Snapshot20161226-Media.iso on a Acer Veriton M4640G, BIOS mode is 'Legacy' because There is a 32 bit OpenSUSE 13.2 already installed. Booting from DVD->Install shows "Starting udev" for about 2 minutes, after some time a black screen with a movable mouse pointer shows up, nothing more happens. Ctrl+Alt+F3 shows approximately: " ... url mount: cd:/?device=disk/by-id/ata-HL-DT-ST_DVDRAM_GHD0N_K2QG7MC1221 @ /var/adm/mount repository: using cd:/?device=disk/by-id/ata-HL-DT-ST_DVDRAM_GHD0N_K2QG7MC1221 @ /var/adm/mount loading file:/var/adm/mount/media.1/info.txt -> /info.txt error 37: Couldn't open file /var/adm/mount/media.1/info.txt ... error 37: Couldn't open file /var/adm/mount/part/info ... error 37: Couldn't open file /var/adm/mount/autoinstall.xml ... error 37: Couldn't open file /var/adm/mount/driverupdate starting stctsid `showconsole` inst_setup yast " Pressing Ctrl+Alt+Backspace in Ctrl+Alt+F7 screen shows
linuxrc 5.0.92 (Kernel 4.8.13-1-default) <<< and a red error message window "An error occured during the installation". DVD mediacheck reports "OK".
-- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c2
--- Comment #2 from Martin Schreiber
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c3
--- Comment #3 from Josef Reidinger
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c4
--- Comment #4 from Martin Schreiber
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c5
Martin Schreiber
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c7
--- Comment #7 from Josef Reidinger
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c8
--- Comment #8 from Martin Schreiber
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c9
--- Comment #9 from Martin Schreiber
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c10
--- Comment #10 from Martin Schreiber
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c12
Martin Schreiber
Do I understand correctly that with startshell=1 things work fine and you get a shell on a (visible) console? Yes.
Then, when you start yast, you get a black screen with movable mouse? Yes.
Does yast (the black screen) react to keyboard input? That is, does Alt-r, then Alt-a exit yast? Yes.
If so I suspect an xorg, not a yast, problem. That means the "error 37: Couldn't open file" messages are normal?
Can you try different video modes? (1) add boot option 'brokenmodules=drm' to turn off kernel mode setting The install start screen (license agreement) shows up.
(2) additionally to (1) choose a Video BIOS mode (via F3 at the boot screen) 1024x768 The install start screen (license agreement) shows up. 1280x1024 The install start screen (license agreement) shows up. 1920x1080 The install start screen (license agreement) shows up.
-- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c16
Martin Schreiber
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c17
--- Comment #17 from Martin Schreiber
Then remove brokenmodules=drm during boot and verify, whether the issue exists > with the kernel of 42.2 as well. openSUSE-Leap-42.2-DVD-x86_64.iso -> Install shows the install start screen (license agreement), /var/log attached. Does this answer your question?
-- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c18
Stefan Dirsch
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c19
Martin Schreiber
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c20
--- Comment #20 from Stefan Dirsch
The issue of Thumbleweed install DVD of showing a black screen with movable mouse pointer instead of license agreement does not exist with LEAP 42.2 install DVD.
Ok.
I assume LEAP 42.2 actually uses a LEAP 42.2 kernel for running Yast?
Of course it does.
This is a production machine, I can't easily install test systems.
So then why are you trying to install Tumbleweed? -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c21
--- Comment #21 from Martin Schreiber
So then why are you trying to install Tumbleweed? When I am sure that it could work I'll change harddisk equipment and partioning in order to additionally install Tumbleweed.
-- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c22
--- Comment #22 from Martin Schreiber
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c23
Max Staudt
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c24
--- Comment #24 from Martin Schreiber
http://download.opensuse.org/tumbleweed/iso/openSUSE-Tumbleweed-NET-x86_64-S...
No change, shows a black screen with movable mouse pointer. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c25
--- Comment #25 from Max Staudt
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c26
--- Comment #26 from Martin Schreiber
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693
http://bugzilla.opensuse.org/show_bug.cgi?id=1018693#c27
Max Staudt
participants (1)
-
bugzilla_noreply@novell.com