[Bug 625499] New: Acer Aspire Timeline 5820tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working

bugzilla_noreply＠novell.com

26 Jul 2010 26 Jul '10

10:33

http://bugzilla.novell.com/show_bug.cgi?id=625499 http://bugzilla.novell.com/show_bug.cgi?id=625499#c0 Summary: Acer Aspire Timeline 5820tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working Classification: openSUSE Product: openSUSE 11.3 Version: Final Platform: i586 OS/Version: openSUSE 11.3 Status: NEW Severity: Major Priority: P5 - None Component: Other AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: robcollins55@aim.com QAContact: qa@suse.de Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.9.2.6) Gecko/20100626 SUSE/3.6.6-1.2 Firefox/3.6.6 The hardware dvd eject button for this laptop kills the MATSHITA DVD-RAM UJ862AS. ie - the OS no longer can find this optical drive after pressing it's hardware eject key and a disk cannot be read after this key pressing. I am pretty sure that it is this hardware button ejecting that causes the drive to die as issuing the "eject" command from cli pops the usable drive open to receive a disk which can be read after closing the tray. Doing the same operation using the eject button still pops the tray open but instead renders the drive dead and the "eject" command returns an error if subsequently issued. Only a reboot restores the drive to a usable state. This situation means that the only way to get a disk into the drive and read it is by issuing the eject command to open the tray, or boot the laptop with a disk already inserted. Reproducible: Always Steps to Reproduce: 1.Press drive eject button 2.insert disk and close tray Actual Results: Disk is unreadable, drive is dead. Expected Results: Device notifier and OS should recognise the newly inserted disk but does not. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

26 Jul 26 Jul

10:35

New subject: [Bug 625499] Acer Aspire Timeline 5810tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working

http://bugzilla.novell.com/show_bug.cgi?id=625499 http://bugzilla.novell.com/show_bug.cgi?id=625499#c Rob Collins changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|Acer Aspire Timeline 5820tg |Acer Aspire Timeline 5810tg |laptop on board MATSHITA |laptop on board MATSHITA |DVD-RAM UJ862AS eject |DVD-RAM UJ862AS eject |button not working |button not working -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

27 Jul 27 Jul

02:23

New subject: [Bug 625499] Acer Aspire Timeline 5810tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working

http://bugzilla.novell.com/show_bug.cgi?id=625499 http://bugzilla.novell.com/show_bug.cgi?id=625499#c yang xiaoyu changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |xyyang@novell.com AssignedTo|bnc-team-screening@forge.pr |anicka@novell.com |ovo.novell.com | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

13:30

New subject: [Bug 625499] Acer Aspire Timeline 5810tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working

http://bugzilla.novell.com/show_bug.cgi?id=625499 http://bugzilla.novell.com/show_bug.cgi?id=625499#c1 Anna Bernathova changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P5 - None |P3 - Medium Status|NEW |NEEDINFO InfoProvider| |robcollins55@aim.com --- Comment #1 from Anna Bernathova 2010-07-27 13:30:35 UTC --- Could you please attach output of command dmesg after the failure? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

20:10

New subject: [Bug 625499] Acer Aspire Timeline 5810tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working

http://bugzilla.novell.com/show_bug.cgi?id=625499 http://bugzilla.novell.com/show_bug.cgi?id=625499#c2 --- Comment #2 from Rob Collins 2010-07-27 20:10:56 UTC --- Created an attachment (id=378728) --> (http://bugzilla.novell.com/attachment.cgi?id=378728) dmesg output after hardware eject press and then insertion of disk -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

11 Oct 11 Oct

08:21

New subject: [Bug 625499] Acer Aspire Timeline 5810tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working

https://bugzilla.novell.com/show_bug.cgi?id=625499 https://bugzilla.novell.com/show_bug.cgi?id=625499#c3 --- Comment #3 from Rob Collins 2010-10-11 08:21:54 UTC --- Hi Anna. Just checking in with this really. The eject problem has not gone away....is there any other information I can provide you with that would assist you? I hope the dmesg came through ok. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:31

New subject: [Bug 625499] Acer Aspire Timeline 5810tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working

https://bugzilla.novell.com/show_bug.cgi?id=625499 https://bugzilla.novell.com/show_bug.cgi?id=625499#c4 Anna Bernathova changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED InfoProvider|robcollins55@aim.com | --- Comment #4 from Anna Bernathova 2010-10-11 14:31:57 UTC --- Yes, but I have not noticed it because the bug stayed in needinfo state. I could notice it anyway, I am sorry. I am going to take a look at it now. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

12 Oct 12 Oct

12:36

New subject: [Bug 625499] Acer Aspire Timeline 5810tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working

https://bugzilla.novell.com/show_bug.cgi?id=625499 https://bugzilla.novell.com/show_bug.cgi?id=625499#c5 Anna Bernathova changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO InfoProvider| |vojtech@novell.com --- Comment #5 from Anna Bernathova 2010-10-12 12:36:05 UTC --- I think it must be a firmware bug, but maybe kernel could workaround it and reset the drive after it dies. Let us ask our kernel gurus... Vojtech? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

19 Nov 19 Nov

20:38

New subject: [Bug 625499] Acer Aspire Timeline 5810tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working

https://bugzilla.novell.com/show_bug.cgi?id=625499 https://bugzilla.novell.com/show_bug.cgi?id=625499#c6 mark woolfenden changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED CC| |mwoolf2002@hotmail.com InfoProvider|vojtech@novell.com | --- Comment #6 from mark woolfenden 2010-11-19 20:38:23 UTC --- Hi, Did you get to the cause of this problem? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

20 Nov 20 Nov

03:10

New subject: [Bug 625499] Acer Aspire Timeline 5810tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working

https://bugzilla.novell.com/show_bug.cgi?id=625499 https://bugzilla.novell.com/show_bug.cgi?id=625499#c7 --- Comment #7 from Rob Collins 2010-11-20 03:10:19 UTC --- (In reply to comment #6)

...

Hi, Did you get to the cause of this problem?

No, the problem has not gone away, I just hope it is something that will be fixed as time goes by! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

20 Dec 20 Dec

08:56

New subject: [Bug 625499] Acer Aspire Timeline 5810tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working

https://bugzilla.novell.com/show_bug.cgi?id=625499 https://bugzilla.novell.com/show_bug.cgi?id=625499#c9 Petr Uzel changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|puzel@novell.com |kernel-maintainers@forge.pr | |ovo.novell.com --- Comment #9 from Petr Uzel 2010-12-20 08:55:59 UTC --- This is clearly kernel/firmware/HW error - passing along to kernel team. @Rob: as a workaround, you might want to try to change from AHCI to IDE as suggested on Ubuntu forums: http://ubuntuforums.org/showthread.php?p=8559169 http://ubuntuforums.org/showthread.php?t=1314364 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

31 Aug 31 Aug

21:04

New subject: [Bug 625499] Acer Aspire Timeline 5810tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working

https://bugzilla.novell.com/show_bug.cgi?id=625499 https://bugzilla.novell.com/show_bug.cgi?id=625499#c10 Greg Kroah-Hartman changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO InfoProvider| |robcollins55@aim.com --- Comment #10 from Greg Kroah-Hartman 2011-08-31 21:04:45 UTC --- Is this still an issue with 11.4? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

21 Sep 21 Sep

23:37

New subject: [Bug 625499] Acer Aspire Timeline 5810tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working

https://bugzilla.novell.com/show_bug.cgi?id=625499 https://bugzilla.novell.com/show_bug.cgi?id=625499#c11 Greg Kroah-Hartman changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED InfoProvider|robcollins55@aim.com | Resolution| |NORESPONSE --- Comment #11 from Greg Kroah-Hartman 2011-09-21 23:37:35 UTC --- Closing due to lack of response. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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[Bug 625499] New: Acer Aspire Timeline 5820tg laptop on board MATSHITA DVD-RAM UJ862AS eject button not working

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