http://bugzilla.opensuse.org/show_bug.cgi?id=997250 Bug ID: 997250 Summary: HP Device Manager can't print testpage and does not show status of supplies of HP Laserjet ProM201n Classification: openSUSE Product: openSUSE Distribution Version: Leap 42.2 Hardware: x86-64 OS: Other Status: NEW Severity: Minor Priority: P5 - None Component: Printing Assignee: jsmeix@suse.com Reporter: suse.junky@t-online.de QA Contact: jsmeix@suse.com Found By: --- Blocker: --- Created attachment 690842 --> http://bugzilla.opensuse.org/attachment.cgi?id=690842&action=edit Logfile hp-check What does NOT work: =================== - Every time HP Device Manager is started from the system tray it gives the error message "The device is busy, powered down or unplugged. (5002)" - HP Device Manager won't print a status page ("Unable to communicate with with printer HP_Laserjet_Pro_M201n. Please check the printer and ty again.") - HP Device Manager won't show the status of "Supplies" What works: =========== + the printer responds to PING + the printers WEB-interface can be accessed and works as expected + printing from within applications (like libreoffice, kwrite, okular, ...) works + when a print job starts or is finished HP Device manager will issue a notification + HP Device Managers "Printer Control" can be used to start/stop the printer The Problem occurs in openSUSE 42.2 Beta 1 as well as in openSUSE 42.1. System setup for openSUSE 42.2 Beta 1: ====================================== KDE-Plasma 5.7.2 KDE-Frameworks 5.24.0 QT 5.6.1 Kernel 4.4.19-1 hplip 3.16.5-138.1 hplip-hpijs 3.16.5-138.1 hplip-sane 3.16.5-138.1 cups 2.1.3-195.11 cups-client 2.1.3-195.11 cups-filters| 1.8.2-62.7 cups-filters-cups-browsed 1.8.2-62.7 cups-filters-foomatic-rip 1.8.2-62.7 cups-filters-ghostscript 1.8.2-62.7 cups-libs 2.1.3-195.11 cups-libs-32bit 2.1.3-195.12 cups-pk-helper 0.2.5-6.4 cups-pk-helper-lang 0.2.5-6.4 python3-cupshelpers 1.5.7-6.1 python3-cups 1.9.72-4.2 System setup for openSUSE 42.1: =============================== KDE-Plasma 5.7.4 KDE-Frameworks 5.25.0 QT 5.7.0 Kernel 4.7.2-2 hplip 3.16.5-137.1 hplip-hpijs 3.16.5-137.1 hplip-sane 3.16.5-137.1 cups 2.1.3-193.1 cups-client 2.1.3-193.1 cups-filters| 1.8.2-62.1 cups-filters-cups-browsed 1.8.2-62.1 cups-filters-foomatic-rip 1.8.2-62.1 cups-filters-ghostscript 1.8.2-62.1 cups-libs 2.1.3-193.1 cups-libs-32bit 2.1.3-193.1 cups-pk-helper 0.2.5-5.1 cups-pk-helper-lang 0.2.5-5.1 python-cups 1.9.72-2.2 python-cupshelpers 1.5.7-3.6 python3-cups 1.9.72-3.2 Some more information: ====================== "lpstat -t" yields scheduler is running no system default destination device for HP_LaserJet_Pro_M201n: hp:/net/HP_LaserJet_Pro_M201n?ip=192.168.3.100 HP_LaserJet_Pro_M201n accepting requests since Sun Sep 4 18:24:14 2016 printer HP_LaserJet_Pro_M201n is idle. enabled since Sun Sep 4 18:24:14 2016 "hp-check -t" throws the following errors error: 'libtool' package is missing/incompatible error: 'libgphoto2-devel' package is missing/incompatible error: 'net-snmp-devel' package is missing/incompatible error: 'sane-backends-devel' package is missing/incompatible error: 'python-devel' package is missing/incompatible error: 'python-xml' package is missing/incompatible error: 'libpython2_7-1_0' package is missing/incompatible error: 'cups-devel' package is missing/incompatible error: 'cupsddk' package is missing/incompatible error: 'libusb-1_0-devel' package is missing/incompatible error: 'libusb-1_0-0' package is missing/incompatible error: 'cups-devel' package is missing/incompatible error: 'libjpeg-devel' package is missing/incompatible error: 'dbus-1-devel' package is missing/incompatible error: 'python-gobject2' package is missing/incompatible For the complete log see attachment "hp-check.log" -- You are receiving this mail because: You are on the CC list for the bug.