[Bug 1179942] New: GNOME Software application shows updates available, but not install them
http://bugzilla.opensuse.org/show_bug.cgi?id=1179942 Bug ID: 1179942 Summary: GNOME Software application shows updates available, but not install them Classification: openSUSE Product: openSUSE Tumbleweed Version: Current Hardware: Other OS: Other Status: NEW Severity: Normal Priority: P5 - None Component: Basesystem Assignee: screening-team-bugs@suse.de Reporter: marc@msys.ch QA Contact: qa-bugs@suse.de Found By: --- Blocker: --- The GNOME software application shows 7 updates availble, but when trying to install them, I get the following error message: "Installation von Aktualisierungen nicht m�glich: GDBus.error:org.gtk.GDBus.UnmappedGError.Quark._pk_2dengine_2derror2d_quark.Code1:Prepared update not found:/var/lib/PackageKit/prepared-update" -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1179942 http://bugzilla.opensuse.org/show_bug.cgi?id=1179942#c1 Chris Keefe <crk239@nau.edu> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |CONFIRMED CC| |crk239@nau.edu --- Comment #1 from Chris Keefe <crk239@nau.edu> --- This issue is also impacting me. I'm on a pretty fresh install of Tumbleweed (v 3.38.2). I'm not sure whether this is relevant, but I am running pop shell on my install. I originally posted this issue to the forum: https://forums.opensuse.org/showthread.php/547890-quot-Prepared-update-not-f... The linked forum post references similar issues occurring on other distros, which seem to indicate this is a problem with `gnome-software`. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1179942 http://bugzilla.opensuse.org/show_bug.cgi?id=1179942#c2 Andrei Borzenkov <arvidjaar@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |arvidjaar@gmail.com --- Comment #2 from Andrei Borzenkov <arvidjaar@gmail.com> --- Created attachment 844497 --> http://bugzilla.opensuse.org/attachment.cgi?id=844497&action=edit gnome-software log with GS_DEBUG=1 Yes, since a couple of weeks g-s does not work anymore. It apparently never downloads and prepares anything and immediately jumps to Restart & Update which fails. I disabled g-s autostart, attached is log of GS_DEBUG=1 gnome-software. It starts, refreshes repositories, tells me there are updates, when I switch to Updates tab I am offered Restart & Update (which cannot be true as nothing was downloaded yet); pressing it results in mentioned error. It seems g-s decides whether to activate Download or Restart&Update buttons based on size of updates to download. Unfortunately debug output does not cover this part of code at all. Below are also current g-s settings bor@tw:~> gsettings list-recursively org.gnome.software | sort org.gnome.software allow-updates true org.gnome.software.auth account-id '' org.gnome.software check-timestamp int64 1608096823 org.gnome.software compatible-projects ['GNOME', 'KDE', 'XFCE'] org.gnome.software download-updates-notify true org.gnome.software download-updates true org.gnome.software enable-repos-dialog true org.gnome.software enable-shell-extensions-repo true org.gnome.software external-appstream-system-wide false org.gnome.software external-appstream-urls @as [] org.gnome.software filter-default-branch true org.gnome.software first-run false org.gnome.software free-repos @as [] org.gnome.software free-repos-url '' org.gnome.software install-bundles-system-wide true org.gnome.software installed-page-show-size true org.gnome.software install-timestamp int64 1606666397 org.gnome.software nonfree-software-uri 'https://en.wikipedia.org/wiki/Proprietary_software' org.gnome.software official-repos @as [] org.gnome.software online-updates-timestamp int64 1608096844 org.gnome.software popular-overrides @as [] org.gnome.software prompt-for-nonfree true org.gnome.software refresh-when-metered false org.gnome.software review-karma-required 0 org.gnome.software review-server 'https://odrs.gnome.org/1.0/reviews/api' org.gnome.software screenshot-cache-age-maximum uint32 2592000 org.gnome.software security-timestamp int64 0 org.gnome.software show-nonfree-prompt true org.gnome.software show-nonfree-ui true org.gnome.software show-ratings false org.gnome.software show-upgrade-prerelease false org.gnome.software upgrade-notification-timestamp int64 0 bor@tw:~> ll /var/lib/PackageKit total 44 -rw-r--r-- 1 root root 40449 Nov 29 19:13 offline-update-competed lrwxrwxrwx 1 root root 45 Aug 22 2018 transactions.db -> ../../../usr/share/PackageKit/transactions.db bor@tw:~> -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1179942 http://bugzilla.opensuse.org/show_bug.cgi?id=1179942#c3 --- Comment #3 from Andrei Borzenkov <arvidjaar@gmail.com> --- Created attachment 844618 --> http://bugzilla.opensuse.org/attachment.cgi?id=844618&action=edit journalctl for system boot when updates were prepared (In reply to Andrei Borzenkov from comment #2)
I disabled g-s autostart, attached is log of GS_DEBUG=1 gnome-software. It starts, refreshes repositories, tells me there are updates, when I switch to Updates tab I am offered Restart & Update (which cannot be true as nothing was downloaded yet); pressing it results in mentioned error.
And when I booted this VM today it started performing offline update. I attach system log in case someone can spot something useful there. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1179942 http://bugzilla.opensuse.org/show_bug.cgi?id=1179942#c4 --- Comment #4 from Andrei Borzenkov <arvidjaar@gmail.com> --- (In reply to Andrei Borzenkov from comment #3)
And when I booted this VM today it started performing offline update. I attach system log in case someone can spot something useful there.
Comparing system and user logs. g-s log (time is likely in UTC) 05:33:52:0937 PK role now update-packages 05:33:52:0941 Gs emitting global waiting 05:33:53:0405 Gs emitting global querying 05:33:53:0852 Gs emitting global installing 05:33:54:0132 Gs emitting global downloading system log led from uid 1000 Dec 16 08:33:54 tw.0.2.15 packagekitd[1714]: DownloadProgressReportReceiver::start():http://download.opensuse.org/tumbleweed/repo/oss/ --kernel-macros;5.9.14-1.2;noarch;openSUSE-20170729-0 g-s log 05:34:04:0493 Gs emitting global finished 05:34:04:0501 Gs not GsPlugin error pk-engine-error-quark:1: GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._pk_2dengine_2derror_2dquark.Code1: Prepared update not found: /var/lib/PackageKit/prepared-update While PackageKit continues Dec 16 08:33:55 tw.0.2.15 packagekitd[1714]: DownloadProgressReportReceiver::start():http://download.opensuse.org/tumbleweed/repo/oss/ --libgstreamer-1_0-0;1.18.2-1.1;x86_64;openSUSE-20170729-0 Dec 16 08:33:55 tw.0.2.15 packagekitd[1714]: DownloadProgressReportReceiver::start():http://download.opensuse.org/tumbleweed/repo/oss/ --libldap-2_4-2-32bit;2.4.56-63.1;x86_64;openSUSE-20170729-0 ... Dec 16 08:35:24 tw.0.2.15 PackageKit[1714]: update-packages transaction /16_aebbddec from uid 1000 finished with success after 91423ms Dec 16 08:35:42 tw.0.2.15 PackageKit[1714]: daemon quit Dec 16 08:35:42 tw.0.2.15 systemd[1]: packagekit.service: Succeeded. Dec 16 08:35:42 tw.0.2.15 systemd[1]: packagekit.service: Consumed 45.318s CPU time. So apparently GNOME Software somehow does not understand that PackageKit needs to download packages and and prepare (offline) update and does not wait for it to finish. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1179942 http://bugzilla.opensuse.org/show_bug.cgi?id=1179942#c5 --- Comment #5 from Andrei Borzenkov <arvidjaar@gmail.com> --- (In reply to Andrei Borzenkov from comment #4)
system log
led from uid 1000
Sorry it should have been Dec 16 08:33:52 tw.0.2.15 PackageKit[1714]: new update-packages transaction /16_aebbddec scheduled from uid 1000 -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1179942 http://bugzilla.opensuse.org/show_bug.cgi?id=1179942#c6 Atri Bhattacharya <badshah400@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |badshah400@gmail.com --- Comment #6 from Atri Bhattacharya <badshah400@gmail.com> --- Seems to be a packagekit issue, since doing pkcon offline-trigger also gives the same error:
pkcon offline-trigger Command failed: GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._pk_2dengine_2derror_2dquark.Code1: Prepared update not found: /var/lib/PackageKit/prepared-update
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http://bugzilla.opensuse.org/show_bug.cgi?id=1179942 http://bugzilla.opensuse.org/show_bug.cgi?id=1179942#c7 --- Comment #7 from Andrei Borzenkov <arvidjaar@gmail.com> --- (In reply to Atri Bhattacharya from comment #6)
Seems to be a packagekit issue, since doing pkcon offline-trigger also gives the same error:
pkcon offline-trigger Command failed: GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._pk_2dengine_2derror_2dquark.Code1: Prepared update not found: /var/lib/PackageKit/prepared-update
offline-trigger does not create this file so the error is correct. This file is created by pkcon --only-download update ... And this is exactly the problem with gnome software - it calls (equivalent of) "pkcon offline-trigger" before updates are downloaded. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1179942 http://bugzilla.opensuse.org/show_bug.cgi?id=1179942#c8 --- Comment #8 from Andrei Borzenkov <arvidjaar@gmail.com> --- (In reply to Andrei Borzenkov from comment #7)
offline-trigger does not create this file so the error is correct. This file is created by
pkcon --only-download update ...
To illustrate bor@10:~> ll /var/lib/PackageKit/ total 4 lrwxrwxrwx 1 root root 45 Jul 5 2020 transactions.db -> ../../../usr/share/PackageKit/transactions.db bor@10:~> pkcon -d update Getting updates [=========================] Finished [=========================] Updating packages [=========================] Refreshing software list [=========================] Resolving dependencies [=========================] Installing updates [=========================] Downloading packages [=========================] Finished [=========================] bor@10:~> ll /var/lib/PackageKit/ total 8 -rw-r--r-- 1 root root 212 Jan 8 13:19 prepared-update lrwxrwxrwx 1 root root 45 Jul 5 2020 transactions.db -> ../../../usr/share/PackageKit/transactions.db bor@10:~> cat /var/lib/PackageKit/prepared-update [update] prepared_ids=openSUSE-2021-28;1;noarch;repo-update,openSUSE-2021-29;1;noarch;repo-update,openSUSE-2021-30;1;noarch;repo-update,openSUSE-2021-31;1;noarch;repo-update,openSUSE-2021-33;1;noarch;repo-update bor@10:~> -- You are receiving this mail because: You are on the CC list for the bug.
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