[Bug 349113] New: eSATA HD is neither mounted nor recognized
https://bugzilla.novell.com/show_bug.cgi?id=349113 Summary: eSATA HD is neither mounted nor recognized Product: openSUSE 10.3 Version: Final Platform: i686 OS/Version: openSUSE 10.3 Status: NEW Severity: Normal Priority: P5 - None Component: Basesystem AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: hibr-list@gmx.de QAContact: qa@suse.de Found By: Other Created an attachment (id=187789) --> (https://bugzilla.novell.com/attachment.cgi?id=187789) boot.msg, hwinfo --all, dmesg External eSATA harddisk is not recognized by the system when connected. It does not matter whether the disk is connected before or after system boot. Chipset: VIA P4M890. The following files may help you: hwinfo.log => $ hwinfo --all dmesg.log => $ dmesg boot.log -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 Mark Gordon <mtgordon@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |mtgordon@novell.com AssignedTo|bnc-team-screening@forge.provo.novell.com |kernel-maintainers@forge.provo.novell.com Component|Basesystem |Kernel -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User jeffm@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c1 Jeff Mahoney <jeffm@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jeffm@novell.com Status|NEW |NEEDINFO Info Provider| |hibr-list@gmx.de --- Comment #1 from Jeff Mahoney <jeffm@novell.com> 2008-01-03 10:13:03 MST --- Here's what I see looking at the log: scsi0 : sata_via scsi1 : sata_via ata1: SATA max UDMA/133 cmd 0x0001fc00 ctl 0x0001f802 bmdma 0x0001ec00 irq 20 ata2: SATA max UDMA/133 cmd 0x0001f400 ctl 0x0001f002 bmdma 0x0001ec08 irq 20 ata1: SATA link up 1.5 Gbps (SStatus C722FF03 SControl 0) ata2: SATA link up 1.5 Gbps (SStatus C722FF03 SControl 0) scsi2 : pata_via scsi3 : pata_via ata3: PATA max UDMA/133 cmd 0x000101f0 ctl 0x000103f6 bmdma 0x0001e800 irq 14 ata4: PATA max UDMA/133 cmd 0x00010170 ctl 0x00010376 bmdma 0x0001e808 irq 15 ata4: port disabled. ignoring. There are two SATA ports and 2 pairs of PATA ports. There are devices attached to the two SATA ports and the first pair of PATA ports. The second pair of PATA ports is disabled. If there is a SATA controller in the system with ports that don't have devices attached, you'd see a message like this (from one of my systems): scsi2 : sata_promise ata3: SATA link down (SStatus 0 SControl 0) This may be a silly question, but are you certain the eSATA connector is attached to a working port? Perhaps the external port is connected to a port that can be used both internally or externally, and it's already used internally? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User hibr-list@gmx.de added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c2 --- Comment #2 from Hani *** <hibr-list@gmx.de> 2008-01-04 02:56:49 MST --- (In reply to comment #1 from Jeff Mahoney)
... There are two SATA ports and 2 pairs of PATA ports. There are devices attached to the two SATA ports and the first pair of PATA ports. The second pair of PATA ports is disabled.
AFAIK my computer have two SATA and only _one_ PATA port(s). On the PATA port is a DVD-ROM and a DVD-Writer attached. The second pair has to be disabled because there is only one PATA port available on the motherboard. There is only one internal hard disk connected to one SATA port and the external eSATA to the other. But I not 100% sure. I could check this later.
If there is a SATA controller in the system with ports that don't have devices attached, you'd see a message like this (from one of my systems): scsi2 : sata_promise ata3: SATA link down (SStatus 0 SControl 0)
Is this a message which is printed in boot.msg?
This may be a silly question, but are you certain the eSATA connector is attached to a working port? Perhaps the external port is connected to a port that can be used both internally or externally, and it's already used internally?
Yes, I am 100% sure, because there is also Windows Vista installed and the external eSATA HD works fine on Vista. FYI: I had problems to install SuSE 10.3 (Beta) on this machine primarily. The install program did not recognize even the internal SATA harddisk. I committed a bug report [Bug 309069] and your colleagues solved the problem. Maybe this could help you to fix this problem. Good luck, Jeff. Hani -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User jeffm@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c3 --- Comment #3 from Jeff Mahoney <jeffm@novell.com> 2008-01-04 14:25:52 MST --- The message would be printed in dmesg and probably in boot.log as well. When did you capture the dmesg output? Was it with the eSATA disk attached? If so, can you provide dmesg output without the disk attached? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User hibr-list@gmx.de added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c4 --- Comment #4 from Hani *** <hibr-list@gmx.de> 2008-01-07 11:33:58 MST --- Created an attachment (id=189601) --> (https://bugzilla.novell.com/attachment.cgi?id=189601) dmesg output with and without ext. hd connected -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User jeffm@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c5 Jeff Mahoney <jeffm@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|kernel-maintainers@forge.provo.novell.com |teheo@novell.com Status|NEEDINFO |NEW Info Provider|hibr-list@gmx.de | --- Comment #5 from Jeff Mahoney <jeffm@novell.com> 2008-01-07 11:40:39 MST --- Ok, what I'm seeing is that even without the disk connected, the card is reporting link up on both SATA channels. It's only finding a disk on one of them though. I'm going to pass this on to Tejun, since I'm at about the end of my knowledge of SATA here. :) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User teheo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c6 Tejun Heo <teheo@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |hibr-list@gmx.de --- Comment #6 from Tejun Heo <teheo@novell.com> 2008-01-07 19:14:58 MST --- Hmmm... SStatus and SControl values seem bogus. Does the BIOS recognize the external drive? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User hibr-list@gmx.de added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c7 --- Comment #7 from Hani *** <hibr-list@gmx.de> 2008-01-09 13:59:02 MST --- Yes, it does. BIOS recognize the external eSATA as "SATA Master 4". -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User teheo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c8 --- Comment #8 from Tejun Heo <teheo@novell.com> 2008-01-09 23:54:59 MST --- That's weird. What's the model of your motherboard? Let's see if I can find the same board over here. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User hibr-list@gmx.de added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c9 --- Comment #9 from Hani *** <hibr-list@gmx.de> 2008-01-13 11:46:32 MST --- The PC in question is an ALDI MD 8822. The motherboard is probably a MSI MS-7318 (Medion OEM). The chipset is a VIA P4M890. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User teheo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c10 --- Comment #10 from Tejun Heo <teheo@novell.com> 2008-01-13 18:12:42 MST --- Hmmm... can't find the same model here. Does the south bridge have "VT8237R Plus" printed on top of it? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User hibr-list@gmx.de added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c11 --- Comment #11 from Hani *** <hibr-list@gmx.de> 2008-01-17 11:40:29 MST --- No, there is VT8251L. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User teheo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c12 Tejun Heo <teheo@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|hibr-list@gmx.de | --- Comment #12 from Tejun Heo <teheo@novell.com> 2008-01-17 23:11:10 MST --- Hmmm... vt8251 has four SATA ports while the driver think it only has two. SCR mapping seems wrong. I'm ordering a board w/ 8251 on it and requesting chip information from via. Please stand by a bit. Thanks. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User teheo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c13 Tejun Heo <teheo@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |hibr-list@gmx.de --- Comment #13 from Tejun Heo <teheo@novell.com> 2008-06-28 01:36:55 MDT --- Sorry about the long delay. Can you please test the following kISO? http://htj.dyndns.org/export/kiso/SL110-i386-bug349113_dbg0.kiso For more information on kISO, please read the followings. http://htj.dyndns.org/export/kiso/SL103-kISO-doc.txt Thanks. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User hibr-list@gmx.de added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c14 --- Comment #14 from Hani *** <hibr-list@gmx.de> 2008-07-03 13:54:12 MDT --- I tried to update as in the documentation described but I failed. I get an error message that an error occurred during installation and the setup stopped. Procedure: - I start the computer with the kISO-CD - Chose the first time repair (another time installation) from the boot menu - Changed the kISO-CD with the installation DVD after booting and hardware detection - Then I got the error message after a few seconds - Tried to install via the upcoming menu but I failed again. PS: I had the same error as I tried to chose "repair" from the installation-DVD boot menu to repair my system after switching my display from analog to digital (Terminal resolution problems). I had to choose "installation" to repair it. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User teheo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c15 --- Comment #15 from Tejun Heo <teheo@novell.com> 2008-07-03 20:55:02 MDT --- * What was the error message? * You don't really need to do full install to see whether the patch works. Please do the followings... 1. boot the kISO 2. wait it for to finish loading 3. switch to vc9 (ctrl-alt-f9), it will give you a command shell 4. plug in a usb stick. dmesg will tell you which device node it got assigned. 5. mkdir /mnt/tmp; mount /dev/sdX /mnt/tmp 6. cp /var/log/boot.msg /mnt/tmp; dmesg > /mnt/tmp/dmesg.out 7. umount /mnt/tmp 8. Post the files on the usb stick here. Thanks. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User hibr-list@gmx.de added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c16 --- Comment #16 from Hani *** <hibr-list@gmx.de> 2008-07-04 13:51:05 MDT --- Created an attachment (id=226090) --> (https://bugzilla.novell.com/attachment.cgi?id=226090) dmesg from kISO -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User hibr-list@gmx.de added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c17 --- Comment #17 from Hani *** <hibr-list@gmx.de> 2008-07-04 13:52:06 MDT --- Created an attachment (id=226091) --> (https://bugzilla.novell.com/attachment.cgi?id=226091) boot.msg from kISO -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User hibr-list@gmx.de added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c18 --- Comment #18 from Hani *** <hibr-list@gmx.de> 2008-07-04 13:59:37 MDT --- * The error message was: An error occurred during the installation * Both files attached. Just for your information: Your procedure (1-3) did not work. The terminal console vc9 do not have dmesg at this step. I had to boot kISO with "Rescue System" from boot menu. No offense! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User teheo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c19 --- Comment #19 from Tejun Heo <teheo@novell.com> 2008-07-18 08:03:19 MDT --- Ah... right. dmesg and stuff come online after the installation media is loaded. Sorry about the confusion. Hmm... I'm running out of ideas. I'll prep another debug kernel but not really sure what's going on. What's the model of the external drive? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User hibr-list@gmx.de added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c20 --- Comment #20 from Hani *** <hibr-list@gmx.de> 2008-07-21 17:53:35 MDT --- The external harddisk model is a Seagate ST3320820AS. The internal drive is the same model. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=349113 User teheo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=349113#c21 Tejun Heo <teheo@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|hibr-list@gmx.de | --- Comment #21 from Tejun Heo <teheo@novell.com> 2008-07-31 20:35:57 MDT --- VIA is working on both pata_via and sata_via to get some loose ends tied. It seems vt6420 might have had issues with IEN manipulation. I'll update you when I know more. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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