[Bug 586633] New: USB doesn't work at all, for OES2 SP2a Linux
http://bugzilla.novell.com/show_bug.cgi?id=586633 http://bugzilla.novell.com/show_bug.cgi?id=586633#c0 Summary: USB doesn't work at all, for OES2 SP2a Linux Classification: openSUSE Product: openSUSE 11.0 Version: Final Platform: x86-64 OS/Version: SLES 10 Status: NEW Severity: Critical Priority: P5 - None Component: Kernel AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: tokeeffe@frederick.edu QAContact: qa@suse.de CC: jeffm@novell.com, alpha096@virginbroadband.com.au, cerebus_8@yahoo.com, dyli@novell.com Depends on: 555351 Found By: Customer Blocker: Yes +++ This bug was initially created as a clone of Bug #555351 +++ Same exact thing, I can reproduce every time (installed now over a dozen times on different HP server hard ward DL180G5 DL360G6. Install OES2 SP2a Linux, log into the Customer Center, Accept all the patches that are listed, server reboots and stops waiting for you to continue when accepting the page for the CA Certs. It is extremely hard to use a product that the USB doesn't work and your only option for keyboard and mouse is USB. This is a show stopper!!!!! I can't go in and check the kernel version or do anything with the box. No input at all from anywhere!!! Dead after the initial patching as per installation process. User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 GTB5 khubd has a bug "call trace" message, USB doesn't work at all, rendering my system unusable. This is an AMD Phenom quad-core system 64bit... full dmesg text is here: http://pastebin.com/f25711a5c uname -a Linux mail 2.6.31.5-0.1-desktop #1 SMP PREEMPT 2009-10-26 15:49:03 +0100 x86_64 x86_64 x86_64 GNU/Linux lspci -vvnn output here: http://pastebin.com/f23962aec relevant errors from bootup (from dmesg) excerpt here: # [ 240.728332] INFO: task ksuspend_usbd:38 blocked for more than 120 seconds. # [ 240.728344] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message. # [ 240.728353] ksuspend_usbd D 0000000000000000 0 38 2 0x00000000 # [ 240.728366] ffff88023e82fca0 0000000000000046 0000000000000000 0000000000013a00 # [ 240.728378] 0000000000013a00 ffff88023e82c4f8 0000000000013a00 0000000000013a00 # [ 240.728390] 0000000000013a00 0000000000013a00 ffff88023e82c4f8 0000000000013a00 # [ 240.728403] Call Trace: # [ 240.728425] [<ffffffff815534d5>] schedule_timeout+0x1c5/0x220 # [ 240.728440] [<ffffffff815547fd>] __down+0x7d/0xd0 # [ 240.728456] [<ffffffff8109287a>] down+0x5a/0x70 # [ 240.728468] [<ffffffff813ac4c6>] hcd_resume_work+0x36/0x80 # [ 240.728479] [<ffffffff810858ca>] run_workqueue+0x9a/0x1e0 # [ 240.728491] [<ffffffff8108781f>] worker_thread+0xaf/0x140 # [ 240.728502] [<ffffffff8108c336>] kthread+0xb6/0xc0 # [ 240.728513] [<ffffffff8100d7ba>] child_rip+0xa/0x20 # [ 240.728524] INFO: task khubd:39 blocked for more than 120 seconds. # [ 240.728531] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message. # [ 240.728539] khubd D ffff88023e833b80 0 39 2 0x00000000 # [ 240.728549] ffff88023e833af0 0000000000000046 ffff88023e833a70 0000000000013a00 # [ 240.728561] 0000000000013a00 ffff88023e830538 0000000000013a00 0000000000013a00 # [ 240.728572] 0000000000013a00 0000000000013a00 ffff88023e830538 0000000000013a00 # [ 240.728586] Call Trace: # [ 240.728598] [<ffffffff813aee65>] usb_kill_urb+0xa5/0xe0 # [ 240.728610] [<ffffffff813b0f00>] usb_start_wait_urb+0x100/0x1e0 # [ 240.728622] [<ffffffff813b12a1>] usb_control_msg+0x101/0x1d0 # [ 240.728634] [<ffffffff813a8076>] hub_port_init+0x516/0xa10 # [ 240.728645] [<ffffffff813aa0ef>] hub_port_connect_change+0x1ff/0xa70 # [ 240.728656] [<ffffffff813aacea>] hub_events+0x38a/0x8e0 # [ 240.728667] [<ffffffff813ab28a>] hub_thread+0x4a/0x1f0 # [ 240.728677] [<ffffffff8108c336>] kthread+0xb6/0xc0 # [ 240.728691] [<ffffffff8100d7ba>] child_rip+0xa/0x20 # [ 360.728434] INFO: task ksuspend_usbd:38 blocked for more than 120 seconds. # [ 360.728450] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message Reproducible: Always Steps to Reproduce: 1. reboot the system 2. see the errors 3. Actual Results: happens every time the system boots. plug in any USB device, even mouse, system doesn't detect them at all (no messages or notice in dmesg), errors and "call trace" show in logs. Expected Results: the mouse doesnt work, and no USB devices can work rendering system unusable. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586633 http://bugzilla.novell.com/show_bug.cgi?id=586633#c1 --- Comment #1 from Dan Gahlinger <cerebus_8@yahoo.com> 2010-03-09 16:00:18 UTC --- Exact same errors and symptoms as bug # 555351 major showstopping bug... and Novell/Suse has no fix?? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586633 http://bugzilla.novell.com/show_bug.cgi?id=586633#c2 Greg Kroah-Hartman <gregkh@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |tokeeffe@frederick.edu --- Comment #2 from Greg Kroah-Hartman <gregkh@novell.com> 2010-03-09 16:27:13 UTC --- Wait, is this bug report for OES, or for openSUSE 11.0? out as invalid. You list the product as opensuse, but yet mention OES in the report, which is it? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586633 http://bugzilla.novell.com/show_bug.cgi?id=586633#c3 --- Comment #3 from Greg Kroah-Hartman <gregkh@novell.com> 2010-03-09 16:28:09 UTC --- Oh, and the kernel you report is the openSUSE 11.2 kernel, so this is all very confusing... -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586633 http://bugzilla.novell.com/show_bug.cgi?id=586633#c4 --- Comment #4 from Dan Gahlinger <cerebus_8@yahoo.com> 2010-03-09 17:46:12 UTC --- same bug for both products, same error logs same symptoms -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586633 http://bugzilla.novell.com/show_bug.cgi?id=586633#c5 Greg Kroah-Hartman <gregkh@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED Info Provider|tokeeffe@frederick.edu | Resolution| |DUPLICATE --- Comment #5 from Greg Kroah-Hartman <gregkh@novell.com> 2010-03-09 17:53:35 UTC --- (In reply to comment #4)
same bug for both products,
same error logs
same symptoms
Then why are there 2 different bugs? I'll close this one out as a duplicate then. *** This bug has been marked as a duplicate of bug 555351 *** http://bugzilla.novell.com/show_bug.cgi?id=555351 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586633 http://bugzilla.novell.com/show_bug.cgi?id=586633#c6 --- Comment #6 from Dan Gahlinger <cerebus_8@yahoo.com> 2010-03-09 19:05:53 UTC --- it was marked as a clone, then unmarked. i have no idea why. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586633 http://bugzilla.novell.com/show_bug.cgi?id=586633#c Bug 586633 depends on bug 555351, which changed state. Bug 555351 Summary: USB doesn't work at all http://bugzilla.novell.com/show_bug.cgi?id=555351 What |Old Value |New Value ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Status|NEEDINFO |RESOLVED Resolution| |NORESPONSE -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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