[Bug 441416] New: new YaST printer module totally broken
https://bugzilla.novell.com/show_bug.cgi?id=441416 Summary: new YaST printer module totally broken Product: openSUSE 11.1 Version: Beta4 Platform: Other OS/Version: Other Status: NEW Severity: Normal Priority: P5 - None Component: YaST2 AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: danielstefanmader@web.de QAContact: jsrain@novell.com Found By: --- When a new YaST printer module was announced for 11.1, I was extraordinary happy about that: the new KDE4 has close to zero support for printing in the current status and thus the only way to set up printers for KDE users would be a corresponding YaST module. Yet, I find this new dialog very confusing and I am unable to configure something as simple as an IPP or TCP network printer. This has been horrible enough with the old YaST module, to the point that it was unusable for non-sophisticated users — and it seems to me it is now even more confusing. Seriously, the wizard is a joke! Please provide a convenient scan function or the like, and don't let the user have to worry about the syntax of the printer URL, plus, a reasonalbe preselection of drivers for the found printer model (yes, they really do answer with a description of what printer type they are, those thingies in year 2008). Sorry for the rant, but I think that new tool does not justify any minute put into it. We would be better of with the old one, imho. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=441416 Andreas Jaeger <aj@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.provo.novell.com |mzugec@novell.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=441416 User mgyhardsoft@freestart.hu added comment https://bugzilla.novell.com/show_bug.cgi?id=441416#c2 Mészáros Gyula <mgyhardsoft@freestart.hu> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |mgyhardsoft@freestart.hu --- Comment #2 from Mészáros Gyula <mgyhardsoft@freestart.hu> 2008-11-20 03:24:05 MST --- I have the very same experience. I could not configure a simple SMB printer with the wizard with 11.1 beta 5. Every data is correct (I can connect to it with Ubuntu 8.04) but at the end the "wizard" says error: the print queue was not added, and that's all. To remove the list of printer manufacturers and models from where one could choose her specific printer is a big mistake. Now one has to guess the right name of the manufacturer or the model (is it simply HP or Hewlett-Packard, Minolta or Konica or Konica-Minolta?) Also when defining a SMB connection it would be extreeeeemely useful to be able to search at least the printer after defining the server connection. The "Test connection" button does nothing visible. If there is a connection defined it cannot be really deleted. When it is removed and adding a new connection is started the removed connection data appear again. The only way to loose them is to exit and re-enter the YaST printer module (just like if it were a Microsoft program). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=441416 User coomac@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=441416#c3 Nkoli Ukpabi <coomac@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |coomac@gmail.com --- Comment #3 from Nkoli Ukpabi <coomac@gmail.com> 2008-11-23 13:51:51 MST --- After a couple months of tearing my hair out trying to get my printer to work with the new yast printer module, I finally decided to give up on the module and try setting up my printer with a different tool. Seems like some things on the connection wizard are not fully implemented yet. Not only does Test Connection do nothing, the OK button does nothing as well. I had to use the system-config-printer package to get my printer working. It's not a native kde4 tool, but at least it gives me a working printer. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=441416 User danielstefanmader@web.de added comment https://bugzilla.novell.com/show_bug.cgi?id=441416#c4 --- Comment #4 from Daniel Mader <danielstefanmader@web.de> 2008-11-24 04:11:27 MST --- Many people will find the native CUPS administration website http://localhost:631/ easier to configure a printer than the provided YaST module. Especially for the case of networked printers, the new module is a joke; for directly attached printers it might be usable, though I doubt it. Plus, the layout of the wizard is just wrong: why is the dialog so small compared to the selection list? In many cases the boxes aren't large enough to fit in all the input without scrolling, i.e. if the IP has 4 x 3 digits. Also, let me say this again: a wizard should help unsophisticated users to set something up. That audience will not know the default portnumber for IPP or TCP printers. Why not split the IP and the port into two different lines and set the port number to the default value? This could be done for all other protocols and the required information, too. Honestly: if we want a good printer wizard, why not just copy the KDE3 printer setup tool and enhance it slightly, plus some cleanups. It can't get any better than that! And the QT4 version of such a module could make a terrific base for the long-awaited KDE4 printer setup. Though that would no longer be necessary then, with a dedicated and powerful YaST module. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=441416 User jsmeix@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=441416#c5 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |INVALID Summary|new YaST printer module totally broken |"new YaST printer module totally broken" | |complaint --- Comment #5 from Johannes Meixner <jsmeix@novell.com> 2008-11-27 01:13:26 MST --- Regarding comment #0 "scan function or the like" for network printers. This is built-in in CUPS via the snmp backend, see http://www.cups.org/documentation.php/doc-1.4/ref-snmp-conf.html The default content of snmp.conf is -------------------------------------------------------------- Address @LOCAL Community public -------------------------------------------------------------- so that all network printers in the local network which can be detected via a "public" SNMP community are autodetected by CUPS. All connections of autodetected printers are available in YaST without using complicated stuff like the "Connection Wizard". Initially only connections for locally connected autodetected printers are shown in YaST. To show also connections for autodetected network printers you would have to click just [More Connections]. Unfortunately network printer autodetection in CUPS does currently not work because of bug #449570. As a workaround do chown root:lp /etc/cups/snmp.conf For the rest of all those complaints here without useful information for us how to reproduce your issues so that we can of course not fix it, see in particular bug #446432 how to make a really useful and helpful bug report for us which we can of course fix. Additionally see bug #442247 and bug #440903, in particular https://bugzilla.novell.com/show_bug.cgi?id=440903#c16 I close this bunch of complaint as invalid bug report. I appreciate if you test yast2-printer 2.17.46 see https://bugzilla.novell.com/show_bug.cgi?id=440903#c16 and make useful bug reports like bug #446432 to help me to make yast2-printer as good as possible. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=441416 User danielstefanmader@web.de added comment https://bugzilla.novell.com/show_bug.cgi?id=441416#c6 --- Comment #6 from Daniel Mader <danielstefanmader@web.de> 2008-11-27 04:16:19 MST ---
All connections of autodetected printers are available in YaST without using complicated stuff like the "Connection Wizard".
This is exactly my point: a wizard which is "complicated" is just wrong. I find it unusable for the average user. And yes, this is a complaint. It is such a basic complaint, that I didn't even bother to enumerate the individual bugs there are in that new module. Compared to the other modules available in YaST, the printer module has always been a poor cousin, and I don't see any improvement here with in the new module. Also: for the presumably many cases where network printers do NOT blast their information out into the network there must be a way to be able to configure them manually without studying the CUPS internals. Thanks for closing and appreciating feedback. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=441416 User mgyhardsoft@freestart.hu added comment https://bugzilla.novell.com/show_bug.cgi?id=441416#c7 --- Comment #7 from Mészáros Gyula <mgyhardsoft@freestart.hu> 2008-11-27 05:01:14 MST --- (In reply to comment #5 from Johannes Meixner) Hi Johannes, You are basically right: the complaint that the thing does not work helps almost nothing to fix the problem(s). On the other hand you may understand that someone who uses SuSE from v. 6.2 (that is me) and had no problem at all adding any kind of printer earlier, tries 11.1 beta in the very same environments as in 11.0 with different approaches (local filter, remote CUPS filter, SAMBA, etc.) with absolutely no success, gets a bit frustrated. To be precise: I use my Dell 1535 notebook at home with CUPS printer connected to an openSUSE 11.0 server and at work with some printers connected to a Windows 2000 Server. The notebook had 11.0 and I could connect the printers with no problem. Then I installed Ubuntu 8.04 (because there was no sound with 11.0) and I could connect the printers with no problem. Then I installed 111 beta 5 and I cannot connect any of the printers out of the box. So - according to your comment - I open some new bugs with my four concrete and reproducible problems (see my comment #2) which are not expected to be fixed based on this bug report. I hope it helps you to make yast2-printer as good as possible. Rgrds, Gyula -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=441416 User jsmeix@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=441416#c8 --- Comment #8 from Johannes Meixner <jsmeix@novell.com> 2008-11-27 06:45:04 MST --- A current yast2-printer version 2.17.47 is available via the openSUSE build service at http://download.opensuse.org/repositories/home:/jsmeix/ Regarding using FACTORY in openSUSE 11.0 or 10.3, read http://en.opensuse.org/YaST/Development/Printer_Enhancement#Under_constructi... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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