https://bugzilla.novell.com/show_bug.cgi?id=239570
Summary: "Novell Customer Center Configuration": error message truncated Product: openSUSE 10.3 Version: unspecified Platform: x86-64 OS/Version: SuSE Other Status: NEW Severity: Normal Priority: P5 - None Component: Installation AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: gp@novell.com QAContact: jsrain@novell.com
When trying to register a STABLE/FACTORY machine I installed today, I got the following error message in a dialog without title:
Error
None of the installed products can be registerd at the Novell reistrati
Here the message ended, and I would have needed to scroll.
This is rather bad. The window is, by far, sufficiently large and we should show the user the full message without scrolling.
This was in graphical/Qt YaST.
https://bugzilla.novell.com/show_bug.cgi?id=239570
mhorvath@novell.com changed:
What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team- |jdsn@novell.com |screening@forge.provo.novell| |.com | Severity|Normal |Minor
https://bugzilla.novell.com/show_bug.cgi?id=239570
jdsn@novell.com changed:
What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |gp@novell.com
------- Comment #1 from jdsn@novell.com 2007-05-04 10:51 MST ------- Do you have a screenshot of this dialog? I can not find any error dialog that looks like what you described.
Did you have to click on a "Details" button to see the error message? Then the message was in a richtext box. I can resize the box for this message to fit into but there will always be others. The error messages are sent from the registration server - we have no influence on that.
https://bugzilla.novell.com/show_bug.cgi?id=239570
gp@novell.com changed:
What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|gp@novell.com |
------- Comment #2 from gp@novell.com 2007-05-05 17:04 MST ------- Sorry, I don't have a screenshot ready, and it is a couple of months ago this happened so I do not remember in detail. Usually, I am attaching a screenshot for this kind of situation, so something most have gone wrong with the system back then (unrelated to this issue, probably).
But, wait...
..this is still trivially reproducibly with the current state of STABLE. Just run the registration module and you'll see it!
https://bugzilla.novell.com/show_bug.cgi?id=239570
gp@novell.com changed:
What |Removed |Added ---------------------------------------------------------------------------- Found By|Development |Product Management
https://bugzilla.novell.com/show_bug.cgi?id=239570
------- Comment #3 from gp@novell.com 2007-05-05 17:06 MST ------- Created an attachment (id=137777) --> (https://bugzilla.novell.com/attachment.cgi?id=137777&action=view) First dialog
https://bugzilla.novell.com/show_bug.cgi?id=239570
------- Comment #4 from gp@novell.com 2007-05-05 17:07 MST ------- Created an attachment (id=137778) --> (https://bugzilla.novell.com/attachment.cgi?id=137778&action=view) Dialog with "Details..."
By the way, I recommend to combine these two messages.
Also, the text of the first message indicates that the act of connecting ran into an error, not that the server sent an error response.
https://bugzilla.novell.com/show_bug.cgi?id=239570
jdsn@novell.com changed:
What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |gp@novell.com
------- Comment #5 from jdsn@novell.com 2007-05-08 09:54 MST ------- Ah, so it was the default error message.
(In reply to comment #4)
By the way, I recommend to combine these two messages.
No, I would not recommend that. This is a generic popup for errors when talking with the registration server. The error message could be anything, it is sent by the server or comes from suse_register (the script) for the few known errors. But it can be anything - we already saw perl debug output there. If we showed this directly most users would be confused. In the beginning of the registration there wasn't even a Details button. It was added later for the experienced user to get an idea what happended. And as you see, resizing does not make much sense as there will always be messages that do not fit into this window.
Also, the text of the first message indicates that the act of connecting ran into an error, not that the server sent an error response.
Well, then read the message again :) It was created as a generic error message that is used for errors that occur when talking to the registration server.
What do you prefer: WORKSFORME or WONTFIX ?
https://bugzilla.novell.com/show_bug.cgi?id=239570
gp@novell.com changed:
What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|gp@novell.com |
------- Comment #6 from gp@novell.com 2007-05-08 13:26 MST -------
By the way, I recommend to combine these two messages.
No, I would not recommend that. This is a generic popup for errors when talking with the registration server. The error message could be anything, it is sent by the server or comes from suse_register (the script) for the few known errors. But it can be anything
Okay, that's a fair point.
In the beginning of the registration there wasn't even a Details button. It was added later for the experienced user to get an idea what happended.
That was a good idea, thank!
And as you see, resizing does not make much sense as there will always be messages that do not fit into this window.
This is the part I disagree with: Once we have the string, let's just resize the window accordingly (up to a maximum size), or let's have the error message automatically formatted to be several lines, flowing within available space.
What do you prefer: WORKSFORME or WONTFIX ?
Fixed, pleased. ;-) The main issue reported here is about the text not fitting in the dialog, so we either should make the dialog wider to fit the text or reformat the error message automatically.
I'd hope that either approach is just a view lines of code?
https://bugzilla.novell.com/show_bug.cgi?id=239570#c7
J. Daniel Schmidt jdsn@novell.com changed:
What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |FIXED
--- Comment #7 from J. Daniel Schmidt jdsn@novell.com 2007-09-01 00:59:09 MST --- fixed in yast2-registration-2.15.2
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