[Bug 679163] New: BIOS hangs booting from 11.4 64bit-installation DVD on some HP notebooks
https://bugzilla.novell.com/show_bug.cgi?id=679163 https://bugzilla.novell.com/show_bug.cgi?id=679163#c0 Summary: BIOS hangs booting from 11.4 64bit-installation DVD on some HP notebooks Classification: openSUSE Product: openSUSE 11.4 Version: Final Platform: x86-64 OS/Version: SuSE Other Status: NEW Severity: Normal Priority: P5 - None Component: Installation AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: d.novell@grafenhofer.at QAContact: jsrain@novell.com Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:2.0b12) Gecko/20110222 Firefox/4.0b12 Trying to boot from the 64-bit installation dvds of opensuse 11.4 fails on diverse HP Laptops. Starting up hangs displaying the BIOS startup screen. Diverse LED indicator items are blinking (indicating a wrong FS type according to HP support). Md5 checks and verification of dvd contents have been carried out. The same DVD boots fine on other machines. Also different brands, and DVD standards (+/-,R/RW) have been tried out. The affected machines have no trouble booting other installation media, like the opensuse 11.3 64-bit installation dvd. Everything hints at a BIOS bug instead of an opensuse issue. The following machines are reported up to now to be hit by the problem: HP Elitebook 8530p (my machine) HP ProBook 4710 HP Elitebook 6930p (Dirty) workaround: 1. Boot from opensuse 11.3 64-bit installation dvd 2. Halt boot when the grub menu appears 3. Eject the 11.3 dvd, replace it by the 11.4 one, and wait until the 11.4 dvd spins up 4. Then select "Installation" from the grub menu Related forum entries: http://forums.opensuse.org/english/get-technical-help-here/install-boot-logi... http://forums.opensuse.org/english/get-technical-help-here/install-boot-logi... Reproducible: Always Steps to Reproduce: 1. Insert install dvd 2. Turn on notebook 3. BIOS hangs -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=679163 https://bugzilla.novell.com/show_bug.cgi?id=679163#c1 --- Comment #1 from Dominik Grafenhofer <d.novell@grafenhofer.at> 2011-03-13 08:26:29 UTC --- I started a HP Support forum thread as well: https://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=14729... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=679163 https://bugzilla.novell.com/show_bug.cgi?id=679163#c2 Arjen de Korte <suse+build@de-korte.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |suse+build@de-korte.org --- Comment #2 from Arjen de Korte <suse+build@de-korte.org> 2011-03-14 19:58:13 UTC --- (In reply to comment #0)
The affected machines have no trouble booting other installation media, like the opensuse 11.3 64-bit installation dvd. Everything hints at a BIOS bug instead of an opensuse issue. The following machines are reported up to now to be hit by the problem:
HP Elitebook 8530p (my machine) HP ProBook 4710 HP Elitebook 6930p HP Compaq 6730s
(Dirty) workaround: 1. Boot from opensuse 11.3 64-bit installation dvd 2. Halt boot when the grub menu appears 3. Eject the 11.3 dvd, replace it by the 11.4 one, and wait until the 11.4 dvd spins up 4. Then select "Installation" from the grub menu
Another workaround (especially useful if you don't have a opensuse 11.3 DVD handy): 1. In the BIOS enable the Multiboot Express prompt by setting the "Express Boot Popup Delay (Sec)". Any setting other than 0 should enable this (see also http://h10032.www1.hp.com/ctg/Manual/c01228838.pdf for more information) 2. Put the DVD in the drive but don't close the tray 3. Boot the system 4. When the Multiboot Expess prompt asks for the bootup device, close the DVD tray and then select the DVD It is essential that during the POST the DVD tray is left open and that you only close it when the Multiboot Express prompt is displayed. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=679163 https://bugzilla.novell.com/show_bug.cgi?id=679163#c3 --- Comment #3 from Arjen de Korte <suse+build@de-korte.org> 2011-03-16 11:51:35 UTC --- The above fix also works by choosing the boot device using the F9 prompt. Using that, it is essential not to close the DVD tray until the boot device menu is shown. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=679163 https://bugzilla.novell.com/show_bug.cgi?id=679163#c4 Peter Maier <smartcar500@googlemail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |smartcar500@googlemail.com --- Comment #4 from Peter Maier <smartcar500@googlemail.com> 2011-03-26 07:56:07 UTC --- (In reply to comment #2)
(In reply to comment #0)
The affected machines have no trouble booting other installation media, like the opensuse 11.3 64-bit installation dvd. Everything hints at a BIOS bug instead of an opensuse issue. The following machines are reported up to now to be hit by the problem:
HP Elitebook 8530p (my machine) HP ProBook 4710 HP Elitebook 6930p HP Compaq 6730s HP Probook 5310m
(Dirty) workaround: 1. Boot from opensuse 11.3 64-bit installation dvd 2. Halt boot when the grub menu appears 3. Eject the 11.3 dvd, replace it by the 11.4 one, and wait until the 11.4 dvd spins up 4. Then select "Installation" from the grub menu
Another workaround (especially useful if you don't have a opensuse 11.3 DVD handy):
1. In the BIOS enable the Multiboot Express prompt by setting the "Express Boot Popup Delay (Sec)". Any setting other than 0 should enable this (see also http://h10032.www1.hp.com/ctg/Manual/c01228838.pdf for more information) 2. Put the DVD in the drive but don't close the tray 3. Boot the system 4. When the Multiboot Expess prompt asks for the bootup device, close the DVD tray and then select the DVD
It is essential that during the POST the DVD tray is left open and that you only close it when the Multiboot Express prompt is displayed.
-- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=679163 https://bugzilla.novell.com/show_bug.cgi?id=679163#c zj jia <zjjia@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |zjjia@novell.com AssignedTo|bnc-team-screening@forge.pr |snwint@novell.com |ovo.novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=679163 https://bugzilla.novell.com/show_bug.cgi?id=679163#c Ihno Krumreich <ihno@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- OS/Version|SUSE Other |openSUSE 11.4 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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