[Bug 842948] New: YaST <system backup> hangs up on the search phase and fails to backup

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bugzilla_noreply＠novell.com

28 Sep 2013 28 Sep '13

00:19

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c0 Summary: YaST <system backup> hangs up on the search phase and fails to backup Classification: openSUSE Product: openSUSE Factory Version: 13.1 Beta 1 Platform: i586 OS/Version: SUSE Other Status: NEW Severity: Critical Priority: P5 - None Component: YaST2 AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: hws@txgroup.net QAContact: jsrain@suse.com Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux i686; rv:23.0) Gecko/20100101 Firefox/23.0 Yast <systm backup> - The search for files never ended - even after two hours; The help file says "The search is in progress for files that do not belong to a package. This takes several minutes, depending on the speed of your system and the size of the file system." My system is a 2+GH with 3+ GB ram. The Search quickly located 27 files which were modified, total size 353 kb and then hangs on Searchin in directory /.snapshots *** Used the defaults for <Profile Management>: Backup files not belonguing to Any Package; I used a /bu directory (partioned and mounted) because in the past (SR 10821897712) Yast was not able to restore a backup file on a USB driver. After two failures, calling Yast2 from the command line, I edited the <Search Constrains> to exclude from the search /.snapshots and repeated the manual backup. The system ignored the added exeption and hang up on the <Searchin Files> phase of the process. Reproducible: Always Steps to Reproduce: 1. Open YaST and select <system backup> 2. Set the backup file within a file directory - do not use external USB driver - 3. run the back with the default settings. Actual Results: same as above Expected Results: backup will hang on the search phase. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

29 Sep 29 Sep

19:27

New subject: [Bug 842948] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c Marcus Meissner changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.pr |yast2-maintainers@suse.de |ovo.novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

30 Sep 30 Sep

06:59

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c Gabriele Mohr changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |gs@suse.com Summary|YaST <system backup> hangs |[yast2-backup] YaST hangs up on the |fails to backup |search phase and fails to | |backup -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

09:58

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c1 Gabriele Mohr changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO CC| |locilka@suse.com InfoProvider| |hws@txgroup.net --- Comment #1 from Gabriele Mohr 2013-09-30 09:58:53 UTC --- Please attach YaST log files, see http://en.opensuse.org/openSUSE:Report_a_YaST_bug (should also contain logs when you tried to exclude the snapshots dir). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

2 Oct 2 Oct

18:51

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c2 --- Comment #2 from Humberto Sachs 2013-10-02 18:51:26 UTC --- Created an attachment (id=561205) --> (http://bugzilla.novell.com/attachment.cgi?id=561205) system log up to prior the current section. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

18:56

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c3 --- Comment #3 from Humberto Sachs 2013-10-02 18:56:22 UTC --- Created an attachment (id=561206) --> (http://bugzilla.novell.com/attachment.cgi?id=561206) Screen shot as the system start searching Operation starts as it should. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

18:58

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c4 --- Comment #4 from Humberto Sachs 2013-10-02 18:58:36 UTC --- Created an attachment (id=561207) --> (http://bugzilla.novell.com/attachment.cgi?id=561207) Now the search seems to be inapropriate At this stage the search no longer shows the progress bar -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

21:14

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c5 --- Comment #5 from Humberto Sachs 2013-10-02 21:14:41 UTC --- Created an attachment (id=561227) --> (http://bugzilla.novell.com/attachment.cgi?id=561227) This screenshot shows continuous searching after more than two hours Notice the pointer indicating active search, looking into /Samba/ which is part of the SUSE package. This shot was taken after more then two hours from start. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

21:18

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c6 --- Comment #6 from Humberto Sachs 2013-10-02 21:18:13 UTC --- Created an attachment (id=561228) --> (http://bugzilla.novell.com/attachment.cgi?id=561228) /var/log/messages taken after I canceled the backup - limited to the last sections As you requested, the /var/log/messages taken today after another failure to backup. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

3 Oct 3 Oct

07:45

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c7 --- Comment #7 from Martin Vidner 2013-10-03 09:45:50 CEST --- Thanks for the info. However, /var/log/messages is not so much useful for diagnosing the bug as that is the overall system log. We are interested specifically in the YaST logs from /var/log/YaST2. Please follow the 1st answer in http://en.opensuse.org/openSUSE:Report_a_YaST_bug and attach the result. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:10

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c8 --- Comment #8 from Humberto Sachs 2013-10-03 14:09:59 UTC --- Created an attachment (id=561338) --> (http://bugzilla.novell.com/attachment.cgi?id=561338) YaST notification of termination or backup System Back was left running until failure notification. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:54

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c9 --- Comment #9 from Humberto Sachs 2013-10-03 14:54:30 UTC --- As su I to access /var/log/YaST2 but the system does not allows me to get the file. If you can tell me how to get it, I will be glad to do it. Hence, I am uploading var-log-messages2.txt -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:56

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c10 --- Comment #10 from Humberto Sachs 2013-10-03 14:56:49 UTC --- Created an attachment (id=561343) --> (http://bugzilla.novell.com/attachment.cgi?id=561343) Continuation of the previous log - contains activities during YaST attempt to backup Overnight log -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

15:06

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c11 --- Comment #11 from Humberto Sachs 2013-10-03 15:06:15 UTC --- OK, I go it now. Attached is Y2logs.tgz -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

15:10

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c12 --- Comment #12 from Humberto Sachs 2013-10-03 15:10:16 UTC --- Created an attachment (id=561345) --> (http://bugzilla.novell.com/attachment.cgi?id=561345) YaST2 log -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

5 Oct 5 Oct

23:37

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c Humberto Sachs changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|hws@txgroup.net | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

15 Oct 15 Oct

17:17

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c13 --- Comment #13 from Humberto Sachs 2013-10-15 17:17:40 UTC --- Created an attachment (id=563565) --> (http://bugzilla.novell.com/attachment.cgi?id=563565) Updated Log including new test to backup the system After update, I tested the YaST system BU with no success. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

18 Nov 18 Nov

13:25

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c14 Lukas Ocilka changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |jreidinger@suse.com --- Comment #14 from Lukas Ocilka 2013-11-18 13:25:53 UTC --- Checked the last logs... YaST2/signal contains: === 2013-10-03 02:00:20 -0700 === YaST got signal 6 at YCP file /usr/share/YaST2/include/backup/ui.rb:314 According to source code https://github.com/yast/yast-backup/blob/master_old/src/include/backup/ui.rb... There is: Convert.to_boolean(SCR.Read(path(".process.running"), @backup_PID)) No idea why it crashes right here... Josef? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

13:56

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c15 Josef Reidinger changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jreidinger@suse.com --- Comment #15 from Josef Reidinger 2013-11-18 13:56:57 UTC --- (In reply to comment #14)

...

Checked the last logs...

YaST2/signal contains: === 2013-10-03 02:00:20 -0700 === YaST got signal 6 at YCP file /usr/share/YaST2/include/backup/ui.rb:314

According to source code https://github.com/yast/yast-backup/blob/master_old/src/include/backup/ui.rb...

There is: Convert.to_boolean(SCR.Read(path(".process.running"), @backup_PID))

No idea why it crashes right here... Josef?

Process agent crash. It just show last ycp or ruby code that is executed. When I use c++filt it looks like it crash somewhere in ProcessAgent::Read(YCPPath const&, YCPValue const&) and according to backtrace at this line: https://github.com/yast/yast-core/blob/master/agent-process/src/ProcessAgent... according backtrace it crashed somewhere in this method - https://github.com/yast/yast-core/blob/master/liby2util-r/src/Process.cc#L91 With help mvidner problem is throwing length_error in buffer append - it means it reads too big string as usually size of string is usually around max_size: 4294967291 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:45

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c16 Josef Reidinger changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|jreidinger@suse.com | --- Comment #16 from Josef Reidinger 2013-11-18 14:45:54 UTC --- Few more info and ideas. Code in .process.running collecting stdout when code still running. So if output is really big, then it can cause to overflow of string. so maybe command you run there is too big? Quick idea is that it can be caused by loop in fs when searching like having dir A and in dir A link to '.' or something more complex. What I recommend for debugging is to run backup command manually and see what is output on target machine. Then we can get idea if there is too big output or some loop or something different. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

19 Nov 19 Nov

15:55

New subject: [Bug 842948] [yast2-backup] YaST <system backup> hangs up on the search phase and fails to backup

https://bugzilla.novell.com/show_bug.cgi?id=842948 https://bugzilla.novell.com/show_bug.cgi?id=842948#c Lukas Ocilka changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|yast2-maintainers@suse.de |locilka@suse.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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[Bug 842948] New: YaST <system backup> hangs up on the search phase and fails to backup

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