[Bug 699933] New: 64 bit install hangs on initialization "Loading basic drivers..."
https://bugzilla.novell.com/show_bug.cgi?id=699933 https://bugzilla.novell.com/show_bug.cgi?id=699933#c0 Summary: 64 bit install hangs on initialization "Loading basic drivers..." Classification: openSUSE Product: openSUSE 11.4 Version: Factory Platform: x86-64 OS/Version: openSUSE 11.4 Status: NEW Severity: Normal Priority: P5 - None Component: Installation AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: Pemberton.John.M@gmail.com QAContact: jsrain@novell.com Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1 For *months* I have been running openSUSE 11.3 on an AMD Phenom X4 based machine. Finished downloading 11.4 64 bit DVD ISO image on 2011-06-11 at 23:56 USA/ Central time. MD5 checksum matched. Had K3B on 11.3 verify the image burn of the DVD, it verified. Tried to install it repeatedly, on the same hardware on which I've been running 11.3. When I boot from the DVD, it goes into "graphic" mode, I get the "Welcome" screen, then the menu. If I select installation I get the lizard and the progress bar. Then without much progress on the progress bar, nor any input from me, it switches to text mode, goes through the various start up messages, up to the spot at which it's successfully initialized udev, then tries to load the basic drivers. No matter how many minutes I wait, nothing much happens after that. Based on the activity lights, it doesn't appear to be accessing the DVD, nor does it appear to be accessing the Internet. The same thing happens if I ask it to verify the installation media. To hopefully be very sure which version of the ISO I'm using, the output from the file command run on the ISO is as follows. openSUSE-11.4-DVD-x86_64.iso: ISO 9660 CD-ROM filesystem data 'openSUSE-DVD-x86_640024 ' (bootable) I'm naturally hoping that the exact version of the ISO is represented by the "0024". I continued to try to do a graphic install by selecting various video modes of lower res. than the default selected by the install system. Each time, the install hung in the same spot. Finally I was able to install in text mode. Machine is an HP Pavilion Elite m9350f with: + AMD Phenom X4 9850 Quad-Core Processor + 6144 MB memory + NVIDIA GeForce 9800GT graphics card + DVD burner is TSSTcorp CDDVDW TS-H653N + Western Digital 1 TB SATA drive as sda + Seagate 750 GB SATA as sdb Hardware virtualization support is enabled because I had hoped to install a Hypervisor. But again, 11.3 was installed *months* ago, and has been running on the same hardware, no changes. Reproducible: Always Steps to Reproduce: 1. Download specific ISO image onto *_mature_running_* 11.3 system with *specified* machine configuration, or comparable. 2. Check md5 of ISO with md5sum command. 3. Do image burn on fresh burnable DVD with K3B, while doing that, double check md5sum computed by K3B, have K3B verify data burned onto DVD. 4. Shutdown 11.3 and boot from newly burned 11.4 DVD. 5. Choose either installation, or verify install media, with just about any of the listed graphic modes ( I believe I tried all the *specific* resolutions listed for this hardware, but didn't actually try the vanilla "VESA" ). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=699933 https://bugzilla.novell.com/show_bug.cgi?id=699933#c zj jia <zjjia@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |zjjia@novell.com AssignedTo|bnc-team-screening@forge.pr |snwint@novell.com |ovo.novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=699933 https://bugzilla.novell.com/show_bug.cgi?id=699933#c1 Steffen Winterfeldt <snwint@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |Pemberton.John.M@gmail.com --- Comment #1 from Steffen Winterfeldt <snwint@novell.com> 2011-06-16 10:23:43 CEST --- Please try again and check console 3 (log messages) and console 4 (kernel log) for the exact point where it hangs. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=699933 https://bugzilla.novell.com/show_bug.cgi?id=699933#c2 --- Comment #2 from John Pemberton <Pemberton.John.M@gmail.com> 2011-06-17 02:02:33 UTC --- When I attempted to install while watching console 3, the install no longer hung at the spot where it was trying to load basic drivers. To double check, I rebooted, tried the install but didn't switch consoles, again the install did not hang. This is a strange one! It would seem that, on general principle, there *_should_not_* be any dependencies on what's already installed, that would cause a hang while loading basic drivers. Yet, repeatedly when I tried to install 11.4 with 11.3 already installed, the install hung after messaging to the default console that it was trying to load basic drivers. Now that 11.4 is already installed, the attempt to install 11.4 in a graphic mode, no longer hangs at that spot. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=699933 https://bugzilla.novell.com/show_bug.cgi?id=699933#c3 Steffen Winterfeldt <snwint@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED InfoProvider|Pemberton.John.M@gmail.com | Resolution| |WORKSFORME --- Comment #3 from Steffen Winterfeldt <snwint@novell.com> 2011-06-17 11:19:56 CEST --- Installed or not doesn't make a difference at this point as the installer hasn't even looked at the disks yet. Still, some bugs are hard to reproduce. So, if you see this again, feel free to reopen. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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