[Bug 396184] New: Confusing Update User Experience and Various Update Bugs

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[Bug 396364] New: YaST2 PIWO Crash...

bugzilla_noreply＠novell.com

1 Jun 2008 1 Jun '08

02:13

https://bugzilla.novell.com/show_bug.cgi?id=396184 Summary: Confusing Update User Experience and Various Update Bugs Product: openSUSE 11.0 Version: RC 1 Platform: x86-64 OS/Version: openSUSE 11.0 Status: NEW Severity: Blocker Priority: P5 - None Component: Update Problems AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: ahowarth@iinet.net.au QAContact: jsrain@novell.com Found By: Beta-Customer Using RC1 KDE LiveCD post install, the user experience is generally confusing and has various bugs. The user process after the default install was: 1. User configured update applet to show available updates (expert only) + always show detailed view. 2. User selected applet and configured preference for selected packages Bug 1: GUI dialog appeared to crash / vanish by itself after selecting packages Bug 2: When user attempts to redo package applet the submission of info, resetting up repos and so forth is unnecessarily repeated again. Also, during the selection of repos the user is shown no enabled repos even through the previous attempt before crash has actually added and enabled user selected repos. User can confirm this by selecting menu / computer / install software / repository manager. Bug 3: When user tries to install the upgrades through the update applet, ticking select all packages then install, following root check the upgrade fails with the error dialog shown to the user "kdesu(3458)KDEsu::KDESUclient::command [usr/src/packages/BUILD/kdelibs-4.0.4/kdesu/client.cpp : 196 ] no reply from deamon When user gives up on the applet and tries to update through menu / computer / install software YAST2 will upgrade all packages as expected by user. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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1 Jun 1 Jun

21:05

New subject: [Bug 396184] Confusing Update User Experience and Various Update Bugs

https://bugzilla.novell.com/show_bug.cgi?id=396184 User coolo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=396184#c1 Stephan Kulow changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |ahowarth@iinet.net.au --- Comment #1 from Stephan Kulow 2008-06-01 15:05:19 MDT --- please file different problems as different bugs. it's hard to track which of your issues is already fixed and which is not. But what confuses me most about your report is the kdesu problem - I'm not so sure you have RC1. What is the head of rpm -q --changelog kde4-opensuse-updater ? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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2 Jun 2 Jun

04:45

New subject: [Bug 396184] Confusing Update User Experience and Various Update Bugs

https://bugzilla.novell.com/show_bug.cgi?id=396184 User ahowarth@iinet.net.au added comment https://bugzilla.novell.com/show_bug.cgi?id=396184#c2 Adam Howarth changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|ahowarth@iinet.net.au | --- Comment #2 from Adam Howarth 2008-06-01 22:45:13 MDT --- Stephan I am sorry to not have the bug report to your requirements. I will ensure this for the future. Do you want me to create three individual reports and ask this to be binned or can you handle this one for now? I am certain the original install was OpenSuse 11 RC1 KDE live CD as the MD5 checksum was compared prior to me burning the iso. Since, I have gotten various updates from the factory repos. However what I reported with these three issues was most certainly the original RC1 configuration level. I have todat conducted your query from rpm as below: ppp@ppp:~> rpm -q --changelog kde4-opensuse-updater * Wed May 28 2008 dmacvicar@suse.de - bnc#389765 remove tab from zypper install * Mon May 26 2008 tgoettlicher@suse.de - updated translations - V 0.7.17 * Fri May 23 2008 tgoettlicher@suse.de - Applied patch that fixes configuration - updated translations - V 0.7.16 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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05:15

New subject: [Bug 396184] Confusing Update User Experience and Various Update Bugs

https://bugzilla.novell.com/show_bug.cgi?id=396184 User coolo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=396184#c3 Stephan Kulow changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.provo.novell.com |tgoettlicher@novell.com Severity|Blocker |Major Component|Update Problems |libzypp --- Comment #3 from Stephan Kulow 2008-06-01 23:15:28 MDT --- ok, so you did a factory update through the applet. This is far from a blocker if that does not work correctly. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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05:35

New subject: [Bug 396184] Confusing Update User Experience and Various Update Bugs

https://bugzilla.novell.com/show_bug.cgi?id=396184 User ahowarth@iinet.net.au added comment https://bugzilla.novell.com/show_bug.cgi?id=396184#c4 --- Comment #4 from Adam Howarth 2008-06-01 23:35:33 MDT --- Stephan while I appreciate I eventually did some factory updates: 1. Before that, while on all RC1 revisions, during the configuration of the update where the user submits info and sets up repos, the window crashed / vanished. That seems pretty clear to me to be a RC1 issue that prevents people from having a satisfactory update experience. People expect it to "just work" and especially not have failure for no apparent reason. 2. When a user inevitably tries to do the upgrade again, they are unnecessarily put through the submit info and choose repos a second time when they have already done so before the first crash. This just adds to the negative user experience. This is all on RC1 configuration. 3. The information now shown on the second time around for what repos are enabled is in error. No repos are shown as enabled when in fact the user added repos the first time around before the updater crashed. So now the already frustrated user see's a further problem that the actual repos that are enabled are not correctly shown to the user. Again this is all on RC1 code. 4. As to the kdesu error with updates totally failing to be applied, I do appreciate two of the repos were for factory, but I would like to point out that I also had the opensuse 11 update repo there as well. Im not sure which updates came from what repos, but my main point here with issue #4 is that I had not actually received any updates from any repos and all code was still at RC1. I will help with this in any way I can, and I ask that you please not dismiss it without your full consideration. Frankly I am not convinced that the factory repo can explain all these issues and I suspect there is deeper issues. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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12:35

New subject: [Bug 396184] Confusing Update User Experience and Various Update Bugs

https://bugzilla.novell.com/show_bug.cgi?id=396184 User tgoettlicher@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=396184#c5 Thomas Göttlicher changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jdsn@novell.com Status|NEW |NEEDINFO Info Provider| |ahowarth@iinet.net.au --- Comment #5 from Thomas Göttlicher 2008-06-02 06:35:18 MDT --- (In reply to comment #4 from Adam Howarth)

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1. Before that, while on all RC1 revisions, during the configuration of the update where the user submits info and sets up repos, the window crashed / vanished. Please create a separate bug report for this problem as this an issue with 'yast2 piwo' (the postinstallation workflow).

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2. When a user inevitably tries to do the upgrade again, they are unnecessarily put through the submit info and choose repos a second time when they have already done so before the first crash. I guess that is related to the crash you've mentioned above.

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3. The information now shown on the second time around for what repos are enabled is in error. No repos are shown as enabled when in fact the user added repos the first time around before the updater crashed. That sounds like bug 395333 that is fixed.

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4. As to the kdesu error with updates totally failing to be applied, I do appreciate two of the repos were for factory, but I would like to point out that I also had the opensuse 11 update repo there as well. Im not sure which updates came from what repos, but my main point here with issue #4 is that I had not actually received any updates from any repos and all code was still at RC1. Your package database might be in a weird state. Could you please test again with a fresh installed system?

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13:07

New subject: [Bug 396184] Confusing Update User Experience and Various Update Bugs

https://bugzilla.novell.com/show_bug.cgi?id=396184 User ahowarth@iinet.net.au added comment https://bugzilla.novell.com/show_bug.cgi?id=396184#c6 --- Comment #6 from Adam Howarth 2008-06-02 07:07:27 MDT --- Thanks Thomas :) Ive reported the YaST PIWO crash under bug 396364 With the single oustanding issue #4 Im currently doing some tests for other bugs Ive reported but as soon as I've done those I will delete partitions, format and re-install so its clean. I will then report the test outcome. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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3 Jun 3 Jun

02:24

New subject: [Bug 396184] Confusing Update User Experience and Various Update Bugs

https://bugzilla.novell.com/show_bug.cgi?id=396184 User ahowarth@iinet.net.au added comment https://bugzilla.novell.com/show_bug.cgi?id=396184#c7 Adam Howarth changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED Info Provider|ahowarth@iinet.net.au | Resolution| |FIXED --- Comment #7 from Adam Howarth 2008-06-02 20:24:30 MDT --- Thomas Ive done the clean install and I'm pleased to advise the last remaining issue on this bug with kdesudo does not occur. Thanks. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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08:29

New subject: [Bug 396184] Confusing Update User Experience and Various Update Bugs

https://bugzilla.novell.com/show_bug.cgi?id=396184 User tgoettlicher@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=396184#c8 --- Comment #8 from Thomas Göttlicher 2008-06-03 02:29:20 MDT --- Thanks for testing. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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4 Jun 4 Jun

01:45

New subject: [Bug 396184] Confusing Update User Experience and Various Update Bugs

https://bugzilla.novell.com/show_bug.cgi?id=396184 Adam Howarth changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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[Bug 396184] New: Confusing Update User Experience and Various Update Bugs

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