[Bug 337795] New: No Keyboard an Mouse (both USB) during installation, in installation kernel
https://bugzilla.novell.com/show_bug.cgi?id=337795 Summary: No Keyboard an Mouse (both USB) during installation, in installation kernel Product: openSUSE 10.3 Version: Final Platform: x86-64 OS/Version: Other Status: NEW Severity: Normal Priority: P5 - None Component: Installation AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: jan@promo.de QAContact: jsrain@novell.com Found By: Customer Created an attachment (id=181201) --> (https://bugzilla.novell.com/attachment.cgi?id=181201) hwinfo output from the running openSuse 10.2 Hello, I have a problem (USB keyboard and mouse) with installing openSuSE 10.3 on an SUN Hardware (SUN workstation with AMD Opteron). During the first steps (select language etc)it works fine and I am using the option "installation" with german language and x86_64 Kernel. Then the installation system with YAST is loading and now I could not use keyboard and mouse, no reaction. I have tested ACPI disabled, local APIC, safe settings, x86 Kernel, x86_64 Kernel. Always the same error, I could not install 10.3 because no keyboard/mouse (USB). I have an hwinfo-output, taken with the running 10.2 x86_64 installation on this system. BTW: With openSuSE 10.1 and 10.2 everything works fine. The SUN Hardware is a "Sun Java Workstation W1100z", AMD Opteron, 1GB Memory, 2*82GB HD, USB Keyboard, USB Mouse, Phoenix BIOS. Greetings Jan -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c1 Jan Asmus <jan@promo.de> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jan@promo.de --- Comment #1 from Jan Asmus <jan@promo.de> 2007-10-30 06:47:26 MST --- Contact ID: 10327677695 SR#: 10363313639 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c2 Martin Mrazik <mmrazik@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |jan@promo.de --- Comment #2 from Martin Mrazik <mmrazik@novell.com> 2007-10-30 07:00:33 MST --- Thank you for your bugreport. Could you please attach YaST2 logs? If in doubt follow: http://en.opensuse.org/Bugs/YaST Please attach also /var/log/messages from your installation. Thanks! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c3 Jan Asmus <jan@promo.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|jan@promo.de | --- Comment #3 from Jan Asmus <jan@promo.de> 2007-10-30 07:18:46 MST --- Hello, (In reply to comment #2 from Martin Mrazik)
Thank you for your bugreport.
Could you please attach YaST2 logs? If in doubt follow: http://en.opensuse.org/Bugs/YaST
Please attach also /var/log/messages from your installation. Thanks!
the keyboard and the mouse (both USB) does not work when I reach the installation system with YaST2. Can you say how can I save the requestet Data ?? Once again. I choose installation in the first menue (keyboard works !), then came the message "loading installation system", then comes YaST2 and the keyboard/mouse does not work ! When I use a non graphical installation, I see "Activating USB devices - OK", then "loading installation system" and then the keyboard/mouse does not work. This system does not have an PS2 Port ! Only USB Ports ! Greetings Jan -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c4 Cyril Hrubis <chrubis@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.provo.novell.com |kernel-maintainers@forge.provo.novell.com --- Comment #4 from Cyril Hrubis <chrubis@novell.com> 2007-10-30 12:28:54 MST --- When it doesn't work in graphics installation nor in the text it looks like kernel issue. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c5 --- Comment #5 from Jan Asmus <jan@promo.de> 2007-10-31 02:35:24 MST --- Hello, (In reply to comment #4 from Cyril Hrubis)
When it doesn't work in graphics installation nor in the text it looks like kernel issue.
It doesn't work in graphics installation nor in the text installation. Jan -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c6 Jiri Kosina <jkosina@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jkosina@novell.com Status|NEW |NEEDINFO Info Provider| |jan@promo.de --- Comment #6 from Jiri Kosina <jkosina@novell.com> 2007-10-31 15:14:52 MST --- It is difficult to say whether this is a kernel issue or not, as the keyboard originally works at the start of the installation. Is there any way you could possibly attach a serial cable and capture serial console output on another machine? We'll need to see whether there are any USB/HID related error messages in the kernel log. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c7 Jan Asmus <jan@promo.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|jan@promo.de | --- Comment #7 from Jan Asmus <jan@promo.de> 2007-11-01 01:05:33 MST --- Hello, yes I can connect another system (Windows system) with a serial cable. But I need information about the settings (baudrate, parity, ...) and what do I have to do at the SuSE 10.3 installer that there is an output at the serial port ? Jan (In reply to comment #6 from Jiri Kosina)
It is difficult to say whether this is a kernel issue or not, as the keyboard originally works at the start of the installation.
Is there any way you could possibly attach a serial cable and capture serial console output on another machine? We'll need to see whether there are any USB/HID related error messages in the kernel log.
-- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c8 Jiri Kosina <jkosina@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |jan@promo.de --- Comment #8 from Jiri Kosina <jkosina@novell.com> 2007-11-01 03:06:35 MST --- Please supply this parameter to the kernel command line (you can add this to the "Boot Options" field when you choose the "Installation" menu once the installation image boots): console=ttyS0,9600n8 This lets kernel to output all the data into COM1 serial port on 9600 bits per second, one start bit, eight data bits, no parity, one stop bit, and no CTS/RTS flow control. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c9 Jan Asmus <jan@promo.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|jan@promo.de | --- Comment #9 from Jan Asmus <jan@promo.de> 2007-11-01 03:42:15 MST --- Created an attachment (id=181630) --> (https://bugzilla.novell.com/attachment.cgi?id=181630) console output from installation on ttyS0 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c10 --- Comment #10 from Jan Asmus <jan@promo.de> 2007-11-01 03:43:33 MST --- Hello, here is console output on ttyS0 from installation. As I can see, no USB errors. Jan -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c11 Jiri Kosina <jkosina@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |jan@promo.de --- Comment #11 from Jiri Kosina <jkosina@novell.com> 2007-11-01 03:58:12 MST --- Yes, there are no kernel-related errors in the log provided, and as the keyboard works at the start of the installation, I start to doubt this is kernel issue. Assuming you still have working 10.2 installation on this system, could you please try booting it with 10.3 kernel, so that we can potentially rule out problem in the kernel. You can try kernel-default RPM from ftp://ftp.suse.com/pub/projects/kernel/kotd/SL103_BRANCH/x86_64/ Thanks. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c12 Jan Asmus <jan@promo.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|jan@promo.de | --- Comment #12 from Jan Asmus <jan@promo.de> 2007-11-01 04:51:32 MST --- Created an attachment (id=181644) --> (https://bugzilla.novell.com/attachment.cgi?id=181644) output dmesg with Kernel 10.3 boot Hello, I have installed this new kernel. uname -a says after reboot: Linux opteron 2.6.22.10-SL103_BRANCH_20071030153243-default #1 SMP 2007/10/30 15:32:43 UTC x86_64 x86_64 x86_64 GNU/Linux Attached you will find the dmesg-output. The keyboard an the mouse works fine (Terminal, X-Windows). Jan -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c13 Jiri Kosina <jkosina@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|kernel-maintainers@forge.provo.novell.com |yast2-maintainers@suse.de --- Comment #13 from Jiri Kosina <jkosina@novell.com> 2007-11-01 05:51:59 MST --- Thanks a lot for your testing, this really doesn't seem to be kernel bug then. Reassigning to YaST people. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c14 Brian Millett <bmillett@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bmillett@gmail.com --- Comment #14 from Brian Millett <bmillett@gmail.com> 2007-11-01 14:31:55 MST --- Same here with a w2100z but then I upgraded the bios with the suppliment 2.5 cd Bios Version R01-B5 S1 and I am now installing 10.3. http://www.sun.com/desktop/workstation/w1100z/downloads.jsp Strange because the Fedora 8 fc2 works just fine as does the openSUSE 10.2. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c15 --- Comment #15 from Jan Asmus <jan@promo.de> 2007-11-02 04:15:55 MST --- Hello, (In reply to comment #14 from Brian Millett)
Same here with a w2100z but then I upgraded the bios with the suppliment 2.5 cd Bios Version R01-B5 S1 and I am now installing 10.3.
http://www.sun.com/desktop/workstation/w1100z/downloads.jsp
Strange because the Fedora 8 fc2 works just fine as does the openSUSE 10.2.
thanks for this information ! After I have updatet the BIOS from "R01-B5 S0" BIOS-Date 03/17/06 to "R01-B5 S1" BIOS-Date 09/29/06 the installation of openSuSE 10.3 works fine. Very strange because openSuSE 10.2 works fine with the older BIOS. Jan -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795 Jiri Kosina <jkosina@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|yast2-maintainers@suse.de |jkosina@novell.com Status|NEW |ASSIGNED -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=337795#c16 Jiri Kosina <jkosina@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |RESOLVED Resolution| |INVALID --- Comment #16 from Jiri Kosina <jkosina@novell.com> 2007-11-02 06:58:46 MST --- Thanks a lot Brian for your valuable information! Closing the bug. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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