https://bugzilla.novell.com/show_bug.cgi?id=733387 https://bugzilla.novell.com/show_bug.cgi?id=733387#c1 Rainer Hurtado Navarro changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|Major |Critical --- Comment #1 from Rainer Hurtado Navarro 2011-11-30 19:15:12 UTC --- A closer look, allowing the hidden files to be viewed, reveals that LO does not erase a file whose name is linked to that one of the file to recover: .~lock.<filename>.recuperado# => .~lock.<filename>.recovered# It just 123 bytes, and contents the following: ",<user>,<hostname>,<date> <time>,file:///<$HOME>/.libreoffice/3-suse;" If I erased this file, it makes no changes, what so ever. And I have a ton of files to recovery each time I launch LO. And, lately, it is enough that I close one of then (even if I already saved just in case) for LO crashes. Next time, I launched LO (writer) from bash, and I got the following during the recovery: ########## begins: user@system:~> /usr/bin/libreoffice warning: line 6432: incompatible stripping characters and condition warning: line 6444: incompatible stripping characters and condition ######### ended. And after close LO for once through menu File > Quit, the output continues in this sort: ########## begins: user@system:~> /usr/bin/libreoffice warning: line 6432: incompatible stripping characters and condition warning: line 6444: incompatible stripping characters and condition # # A fatal error has been detected by the Java Runtime Environment: # # SIGSEGV (0xb) at pc=0x000000000000aa01, pid=4238, tid=140328730060576 # # JRE version: 6.0_22-b22 # Java VM: OpenJDK 64-Bit Server VM (20.0-b11 mixed mode linux-amd64 compressed oops) # Derivative: IcedTea6 1.10.4 # Distribution: Dummy Product (x86_64), package suse-1.2-x86_64 # Problematic frame: # C 0x000000000000aa01 [error occurred during error reporting (printing problematic frame), id 0xb] # An error report file with more information is saved as: # /home/hurtado/hs_err_pid4238.log # # If you would like to submit a bug report, please include # instructions how to reproduce the bug and visit: # http://icedtea.classpath.org/bugzilla # [error occurred during error reporting , id 0xb] ######### ended. I installed LO's debuginfo and debugsource packages, and a lot more requested by gdb in a first run (90 in total): cups-libs-debuginfo-1.5.0-2.1.3.x86_64.rpm dbus-1-debuginfo-1.5.8-2.1.2.x86_64.rpm dbus-1-glib-debuginfo-0.98-2.1.2.x86_64.rpm fontconfig-debuginfo-2.8.0-24.14.2.x86_64.rpm gconf2-debuginfo-3.2.0-2.2.2.x86_64.rpm glibc-debuginfo-2.14.1-14.12.5.x86_64.rpm glibc-debugsource-2.14.1-14.12.5.x86_64.rpm glibc-locale-debuginfo-2.14.1-14.12.5.x86_64.rpm hunspell-debuginfo-1.3.2-6.1.2.x86_64.rpm java-1_6_0-openjdk-debuginfo-1.6.0.0_b22.1.10.4-1.2.x86_64.rpm kdebase4-workspace-debuginfo-4.7.2-6.4.1.x86_64.rpm kdebase4-workspace-debugsource-4.7.2-6.4.1.x86_64.rpm kdebase4-workspace-liboxygenstyle-debuginfo-4.7.2-6.4.1.x86_64.rpm kdelibs4-debuginfo-4.7.2-5.2.2.x86_64.rpm krb5-debuginfo-1.9.1-24.1.2.x86_64.rpm libacl1-debuginfo-2.2.51-4.1.4.x86_64.rpm libatk-1_0-0-debuginfo-2.2.0-2.1.3.x86_64.rpm libattica0-debuginfo-0.2.2-6.1.2.x86_64.rpm libattr1-debuginfo-2.4.46-5.1.5.x86_64.rpm libbz2-1-debuginfo-1.0.6-14.1.4.x86_64.rpm libcairo2-debuginfo-1.10.2-14.1.3.x86_64.rpm libcom_err2-debuginfo-1.41.14-10.1.2.x86_64.rpm libdb-4_8-debuginfo-4.8.30-11.1.4.x86_64.rpm libdbusmenu-qt2-debuginfo-0.9.0-2.1.2.x86_64.rpm libexpat1-debuginfo-2.0.1-109.1.4.x86_64.rpm libfam0-debuginfo-2.7.0-156.1.2.x86_64.rpm libffi46-debuginfo-4.6.2_20111026-1.1.2.x86_64.rpm libfreetype6-debuginfo-2.4.7-1.2.x86_64.rpm libgcc46-debuginfo-4.6.2_20111026-1.1.4.x86_64.rpm libgdk_pixbuf-2_0-0-debuginfo-2.24.0-2.1.3.x86_64.rpm libgio-2_0-0-debuginfo-2.30.1-2.1.2.x86_64.rpm libglib-2_0-0-debuginfo-2.30.1-2.1.2.x86_64.rpm libgmodule-2_0-0-debuginfo-2.30.1-2.1.2.x86_64.rpm libgobject-2_0-0-debuginfo-2.30.1-2.1.2.x86_64.rpm libgthread-2_0-0-debuginfo-2.30.1-2.1.2.x86_64.rpm libgtk-2_0-0-debuginfo-2.24.7-2.3.1.x86_64.rpm libicu-debuginfo-4.6.1-5.1.2.x86_64.rpm libilmbase6-debuginfo-1.0.2-5.1.2.x86_64.rpm libIlmImf6-debuginfo-1.7.0-10.9.1.x86_64.rpm libjasper1-debuginfo-1.900.1-149.1.2.x86_64.rpm libjpeg62-debuginfo-62.0.0-10.1.2.x86_64.rpm libkde4-debuginfo-4.7.2-5.2.2.x86_64.rpm libkdecore4-debuginfo-4.7.2-5.2.2.x86_64.rpm libkeyutils1-debuginfo-1.5.3-2.1.2.x86_64.rpm libksuseinstall1-debuginfo-4.7.2-5.2.2.x86_64.rpm liblcms1-debuginfo-1.19-5.1.2.x86_64.rpm liblzma5-debuginfo-5.0.3-8.1.4.x86_64.rpm libmng-debuginfo-1.0.10-103.1.2.x86_64.rpm libopenssl1_0_0-debuginfo-1.0.0e-34.1.2.x86_64.rpm libpango-1_0-0-debuginfo-1.29.4-2.1.3.x86_64.rpm libpcre0-debuginfo-8.13-2.1.2.x86_64.rpm libpixman-1-0-debuginfo-0.22.0-2.1.2.x86_64.rpm libpng14-14-debuginfo-1.4.8-3.1.2.x86_64.rpm libqt4-debuginfo-4.7.4-19.2.2.x86_64.rpm libqt4-debugsource-4.7.4-19.2.2.x86_64.rpm libqt4-x11-debuginfo-4.7.4-19.2.2.x86_64.rpm libreoffice-base-debuginfo-3.4.2.6-4.2.2.x86_64.rpm libreoffice-base-drivers-mysql-debuginfo-3.4.2.6-4.2.2.x86_64.rpm libreoffice-base-drivers-postgresql-debuginfo-3.4.2.6-4.2.2.x86_64.rpm libreoffice-calc-debuginfo-3.4.2.6-4.2.2.x86_64.rpm libreoffice-debuginfo-3.4.2.6-4.2.2.x86_64.rpm libreoffice-debugsource-3.4.2.6-4.2.2.x86_64.rpm libreoffice-draw-extensions-debuginfo-3.4.2.6-4.2.2.x86_64.rpm libreoffice-filters-optional-debuginfo-3.4.2.6-4.2.2.x86_64.rpm libreoffice-impress-debuginfo-3.4.2.6-4.2.2.x86_64.rpm libreoffice-impress-extensions-debuginfo-3.4.2.6-4.2.2.x86_64.rpm libreoffice-kde4-debuginfo-3.4.2.6-4.2.2.x86_64.rpm libreoffice-math-debuginfo-3.4.2.6-4.2.2.x86_64.rpm libreoffice-pyuno-debuginfo-3.4.2.6-4.2.2.x86_64.rpm libreoffice-writer-debuginfo-3.4.2.6-4.2.2.x86_64.rpm libselinux1-debuginfo-2.0.91-14.1.12.x86_64.rpm libsoprano4-debuginfo-2.7.2-1.2.2.x86_64.rpm libstdc++46-debuginfo-4.6.2_20111026-1.1.4.x86_64.rpm libtiff3-debuginfo-3.9.5-8.1.2.x86_64.rpm libudev0-debuginfo-173-3.3.1.x86_64.rpm libuuid1-debuginfo-2.20.1-1.8.1.x86_64.rpm libXi6-debuginfo-1.4.0-10.1.2.x86_64.rpm libxml2-debuginfo-2.7.8+git20110708-3.1.2.x86_64.rpm libxslt1-debuginfo-1.1.26-15.1.2.x86_64.rpm orbit2-debuginfo-2.14.19-5.1.3.x86_64.rpm xorg-x11-libICE-debuginfo-7.6-11.1.2.x86_64.rpm xorg-x11-libs-debuginfo-7.6-25.1.2.x86_64.rpm xorg-x11-libSM-debuginfo-7.6-10.1.2.x86_64.rpm xorg-x11-libX11-debuginfo-7.6-23.1.2.x86_64.rpm xorg-x11-libXau-debuginfo-7.6_1.0.6-9.1.2.x86_64.rpm xorg-x11-libxcb-debuginfo-7.6_1.7-11.1.2.x86_64.rpm xorg-x11-libXext-debuginfo-7.6_1.2.0-5.1.2.x86_64.rpm xorg-x11-libXfixes-debuginfo-7.6_5.0-3.1.2.x86_64.rpm xorg-x11-libXrender-debuginfo-7.6_0.9.6-9.1.2.x86_64.rpm zlib-debuginfo-1.2.5_git201105272030-20.1.4.x86_64.rpm After that: cd /usr/lib64/libreoffice/program/ gdb ./soffice.bin 2>&1 | tee /tmp/gdb.log I got an endless "SIGSEGV, Segmentation fault", and a final error "SIGABRT, Aborted", as is described in gdb.log It seems there is a lot of debug files still needed, but I do not to which packages belongs. Sorry. I hope this report be useful. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=733387 https://bugzilla.novell.com/show_bug.cgi?id=733387#c2 --- Comment #2 from Rainer Hurtado Navarro 2011-11-30 19:20:32 UTC --- Created an attachment (id=464937) --> (http://bugzilla.novell.com/attachment.cgi?id=464937) gbd.log of LO (writer) Despite my original believe, as stated in comment 1, after running LO from command line and under debug, I realized that LO was not exiting normally. I do not know too much, but there is a lot of complaint on java. I commented the log, so let you know what was I doing when major SIGSEGV happened. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=733387 https://bugzilla.novell.com/show_bug.cgi?id=733387#c4 --- Comment #4 from Rainer Hurtado Navarro 2011-11-30 19:27:05 UTC --- BTW: Currently, this issue happens ALWAYS. It is real annoying. I keep all the original packages of the distribution, plus updates from 12.1 Update service + debug packages. Any suggestion to work it around meanwhile? I thank you all. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=733387 https://bugzilla.novell.com/show_bug.cgi?id=733387#c6 Rainer Hurtado Navarro changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|publio.escipion.el.africano | |@gmail.com | --- Comment #6 from Rainer Hurtado Navarro 2011-12-01 22:55:34 UTC --- Hi, Yifan: Thank you for take this, and I'll explain you fully so far as I could grasp this matter: 1. This issue happens every time and with every file. All my files are pure text and tables, except one, which includes few images. 2. You misunderstood TWO things: One: The recovery wizard ALWAYS appears: when LO crashed and when LO seemed to not crash, but exited as request. Two: It seems that LO never exited well. Some times, due to bug 731455 (my report: bug 732885), LO openly crashed, but the times it seemed to exit normally, by my request, it never exited right: there are the java's hs_err_pid*.log, the konsole output and the debug's warns (SIGABRT). I have made the debug procedure thrice, because in the first run I was noticed about the dependencies lacking. In every time the end was the same. That is why every time I do some work, openly crashed or not, I got the recovery wizard. When LO openly crashed, I, of course, expected its appearance, but regretted that the recovery not recovered my file, but, in fact, loaded the last saved copy. When I thought LO exited normally, because LO exited by my request, I looked stupefied at the wizard, wondering why it was launched if I previously saved my files and exited normally. As the recovered files matched with the last saved copy, the issue was just annoying (comment 0), but I was not particularly worried about. My feelings changed when I began to work with many files at once, and subsequently I got 4 or more files to recover each time I launched LO (comment 1). I began to search hidden files related to those that were supposed to need the recovery, and for hidden files under $HOME/.libreoffice/ Then I saw the many hs_err_pid*.log in my $HOME/<Documents>, and launched LO from bash and later inside gdb, and realized that LO NEVER exited normally, but ALWAYS exited abnormally coincidently with my request for it to exit. Another matter is that the recovery, when needed, never recovers but load the last saved copy of the file, although I have set in LO's Preferences that recovery information be saved every 7 minutes. 3. I do not now what would be the best sample document if every document makes LO to close SIGABRT when I request it to close. 4. I just have upgrade my desktop system from 11.2. Although my laptop system is still 11.4. 5. I thank you. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=733387 https://bugzilla.novell.com/show_bug.cgi?id=733387#c8 --- Comment #8 from Rainer Hurtado Navarro 2011-12-02 07:06:02 UTC --- I have erased old config folder $HOME/.libreoffice. The issue persists. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=733387 https://bugzilla.novell.com/show_bug.cgi?id=733387#c10 Rainer Hurtado Navarro changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW CC| |publio.escipion.el.africano | |@gmail.com InfoProvider|publio.escipion.el.africano | |@gmail.com | --- Comment #10 from Rainer Hurtado Navarro 2011-12-06 23:16:55 UTC --- I will install those packages, and I provided answer to your request as soon as possible, but grant me a time to work with it to be certain of my answer. Concerning LO extensions, I will submit a screenshot of them. However, it seems that nor this bug (bug 733387), nor bug 731455 (my report: bug 732885), are in LibreOffice 3.4.4 / OOO340m1 (Build:402), that I downloaded from its site. Also is not present an issue I haven't reported yet that occurs when shifting windows or maximizing them, involving LO windows: SuSE's LO display the written text upside down, and, in a flash, rotates it to normal. Also, some times, it seems that, in the upside down text, latin letters are exchange with Hebrew ones. LO from libreoffice.org is installed in /opt and user preferences are stored in $HOME/.libreoffice/3. So, as LO bundled in SuSE is installed in /usr and user preferences are stored in $HOME/.libreoffice/3-suse, both installations coexist. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=733387 https://bugzilla.novell.com/show_bug.cgi?id=733387#c12 Yifan Jiang changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |publio.escipion.el.africano | |@gmail.com --- Comment #12 from Yifan Jiang 2011-12-07 04:34:22 UTC --- Hi Rainer, Thanks for your detailed information, which is helpful to narrow down the bug area. Let me clarify the original problem first: - The libreoffice recovering dialog "nearly always" pops up when launching after a save/exit. And from the report, it was probably brought by a "nearly always" crash of previous exit. If this is the case, and still reproduceable in the new build you are going to try, would you also attach a crash backtrace when a save/exit happens (assuming it is easy to reproduce on your side)? Please follow the steps to launch libreoffice and get the log: http://en.opensuse.org/openSUSE:Bugreport_LO#How_to_get_backtrace Thanks a lot! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=733387 https://bugzilla.novell.com/show_bug.cgi?id=733387#c14 --- Comment #14 from Yifan Jiang 2011-12-07 05:28:32 UTC --- Created an attachment (id=466209) --> (http://bugzilla.novell.com/attachment.cgi?id=466209) full back trace when exit I got a machine reproducing the exit crash problem on 3.4.2.6 release. It looks like a KDE specific problem. cc for Lubos' review. I am keeping this bug in my queue to see if any updated info. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=733387 https://bugzilla.novell.com/show_bug.cgi?id=733387#c16 --- Comment #16 from Yifan Jiang 2011-12-08 06:57:57 UTC --- (In reply to comment #15)

Sorry, but this bugreport is so confusingly written that I cannot make out anything useful out of it. How do I trigger the problem resulting in the backtrace from comment #14 and what makes you think it is KDE related?

Hi Lubos, I guess comment 12 might give an overall summary of how the original problem looks like (unless I misunderstood again). The comment 14 indicates an issue, which may be related, found in one of my machine that Libreoffice frequently exit with crash on KDE only. To get the crash, simply open a document, type something, close it with or without saving. Please ignore it and let me create another bug if this is not related at all. Thanks! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=733387 https://bugzilla.novell.com/show_bug.cgi?id=733387#c18 --- Comment #18 from Rainer Hurtado Navarro 2012-09-20 14:41:39 UTC --- Hello, Yi Fan Jiang. since the Updates-openSUSE-12.1-12.1-1.4/x86_64/libreoffice-*3.5.4.7-4.8.1.x86_64.rpm (LibreOffice 3.5:build-403 / Build ID: 350m1(Build:403), updated at July 31th.) has not this issue for sure. I thank you. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=733387 https://bugzilla.novell.com/show_bug.cgi?id=733387#c20 Yifan Jiang changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |CLOSED Resolution| |WORKSFORME --- Comment #20 from Yifan Jiang 2012-09-24 08:59:12 UTC --- Thanks for Rainer's update, since I didn't see the problem either in the latest build. Let me close it :) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.