[Bug 586057] New: after downloading some patches & kernal upgrade Okular crashed every time I open a pdf file
http://bugzilla.novell.com/show_bug.cgi?id=586057 http://bugzilla.novell.com/show_bug.cgi?id=586057#c0 Summary: after downloading some patches & kernal upgrade Okular crashed every time I open a pdf file Classification: openSUSE Product: openSUSE 11.1 Version: Final Platform: x86-64 OS/Version: openSUSE 11.1 Status: NEW Severity: Major Priority: P5 - None Component: Other AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: ganncorn@yahoo.com.au QAContact: qa@suse.de Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; U; Linux x86_64; en-GB; rv:1.9.0.4) Gecko/2008103100 SUSE/3.0.4-4.7 Firefox/3.0.4 Base kde4 inatall added community repqsitries & nvidia install videolan (vlc) m/b asua p5kpl-cm cpu intel E2220 mem 4Gb dddr2 800 nvidia 8400gs Okular worked after install but started crashing after installing some patches from opensuse repositry. Reproducible: Always Steps to Reproduce: 1. 2. 3. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586057 http://bugzilla.novell.com/show_bug.cgi?id=586057#c yang xiaoyu <xyyang@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |xyyang@novell.com AssignedTo|bnc-team-screening@forge.pr |kde-maintainers@suse.de |ovo.novell.com | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586057 http://bugzilla.novell.com/show_bug.cgi?id=586057#c1 Stephen Dunn <nzlbob2332@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO CC| |nzlbob2332@gmail.com Info Provider| |ganncorn@yahoo.com.au --- Comment #1 from Stephen Dunn <nzlbob2332@gmail.com> 2010-03-09 08:14:11 UTC --- Stewart, you probably need to attach the crash report. Here's information on getting a useful one: http://en.opensuse.org/Bugs:KDE#Useful_Crash_Reports It may also be that you should report it direct to KDE as per this: http://en.opensuse.org/Bugs:KDE#Report_at_bugzilla.novell.com_or_bugs.kde.or... This can be done directly with the crash reporter. Post a link to the bug here is you do report it upstream at kde. Cheers Steve -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586057 http://bugzilla.novell.com/show_bug.cgi?id=586057#c2 --- Comment #2 from Stewart Lewis <ganncorn@yahoo.com.au> 2010-03-09 08:55:54 UTC --- Created an attachment (id=347266) --> (http://bugzilla.novell.com/attachment.cgi?id=347266) bus timetable -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586057 http://bugzilla.novell.com/show_bug.cgi?id=586057#c3 --- Comment #3 from Stewart Lewis <ganncorn@yahoo.com.au> 2010-03-09 08:58:49 UTC --- Created an attachment (id=347267) --> (http://bugzilla.novell.com/attachment.cgi?id=347267) book pdf -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586057 http://bugzilla.novell.com/show_bug.cgi?id=586057#c4 Christian Trippe <ctrippe@gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW CC| |ctrippe@gmx.net Info Provider|ganncorn@yahoo.com.au | AssignedTo|kde-maintainers@suse.de |maintenance@opensuse.org --- Comment #4 from Christian Trippe <ctrippe@gmx.net> 2010-03-09 09:02:58 UTC --- I am quite sure that this is caused by the (broken) libpoppler update. There were already several reports about this. As far as I can see a new libpoppler update is already in the update-test repo but not released yet for 11.1. See for example https://bugzilla.novell.com/show_bug.cgi?id=569318 comment 2 for such a report. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586057 http://bugzilla.novell.com/show_bug.cgi?id=586057#c5 Stewart Lewis <ganncorn@yahoo.com.au> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|maintenance@opensuse.org |kde-maintainers@suse.de --- Comment #5 from Stewart Lewis <ganncorn@yahoo.com.au> 2010-03-09 09:23:20 UTC --- (In reply to comment #1)
Stewart, you probably need to attach the crash report. Here's information on getting a useful one:
http://en.opensuse.org/Bugs:KDE#Useful_Crash_Reports
It may also be that you should report it direct to KDE as per this:
http://en.opensuse.org/Bugs:KDE#Report_at_bugzilla.novell.com_or_bugs.kde.or...
This can be done directly with the crash reporter.
Post a link to the bug here is you do report it upstream at kde.
Cheers Steve
Steve, Thanks for looking at this. I was mainly using Okular to look at bus timetables. I have just tried a couple of pdf's and they opened. When the crashes happen there is no trace data or report. I have seen these before with other programs. The first time this happened after I installed patch updates with yast. I formatted the root partition and did a new install keeping the home directory in tact to save it's data, preferences,ktorrent info etc. The bus timetables were opening and readable. I started to install security patches did a kernel upgrade and put some yast patches in. Then the bus timetables started to fail. I have attached one for you to look at in case I have suffered file corruption which I don't think is the problem. The HDD is a WD raptor formatted with reiser. If there is something I can install to get more trace infe please let me know. When I get the time I will reinstall and try to identify the patch causing it. Regards, Stewart. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586057 http://bugzilla.novell.com/show_bug.cgi?id=586057#c6 Christian Trippe <ctrippe@gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|kde-maintainers@suse.de |maintenance@opensuse.org --- Comment #6 from Christian Trippe <ctrippe@gmx.net> 2010-03-09 09:43:43 UTC --- Steward, I am quite sure that you can workaround the problem by reverting the updates for -libpoppler4 -libpoppler-qt4 -poppler-data -poppler-tools -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586057 http://bugzilla.novell.com/show_bug.cgi?id=586057#c7 Christian Trippe <ctrippe@gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |ganncorn@yahoo.com.au AssignedTo|maintenance@opensuse.org |bnc-team-screening@forge.pr | |ovo.novell.com --- Comment #7 from Christian Trippe <ctrippe@gmx.net> 2010-03-14 07:23:48 UTC --- Does the crash still happen with the latest poppler update? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586057 http://bugzilla.novell.com/show_bug.cgi?id=586057#c Christian Trippe <ctrippe@gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.pr |kde-maintainers@suse.de |ovo.novell.com | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586057 http://bugzilla.novell.com/show_bug.cgi?id=586057#c8 Stewart Lewis <ganncorn@yahoo.com.au> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|ganncorn@yahoo.com.au | --- Comment #8 from Stewart Lewis <ganncorn@yahoo.com.au> 2010-03-15 00:13:45 UTC --- (In reply to comment #7)
Does the crash still happen with the latest poppler update?
Thankyou Christian, Have just installed poppler update and opened 2 of the pdf's which were crashing. Can close bug now. Thanks for your help, Stewart. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=586057 http://bugzilla.novell.com/show_bug.cgi?id=586057#c9 Christian Trippe <ctrippe@gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |FIXED --- Comment #9 from Christian Trippe <ctrippe@gmx.net> 2010-03-15 05:49:10 UTC --- Closing as fixed. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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