[Bug 1190090] New: TW on MSI Prestige 14 A11SCS - Sound has stopped working
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090 Bug ID: 1190090 Summary: TW on MSI Prestige 14 A11SCS - Sound has stopped working Classification: openSUSE Product: openSUSE Tumbleweed Version: Current Hardware: x86-64 OS: openSUSE Tumbleweed Status: NEW Severity: Normal Priority: P5 - None Component: Sound Assignee: tiwai@suse.com Reporter: Mathias.Homann@opensuse.org QA Contact: qa-bugs@suse.de Found By: --- Blocker: --- All of a sudden I have no more sound output on my laptop (MSI Prestige 14 A11SCS). No errors when I try to play anything, devices show as available and active in pavucontrol, but nothing but silence. Tumbleweed version is 2021-08-31. I believe it started about a day ago. pa-info: https://paste.opensuse.org/30408051 -- You are receiving this mail because: You are on the CC list for the bug.
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c1
--- Comment #1 from Mathias Homann
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c2
--- Comment #2 from Takashi Iwai
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c3
Takashi Iwai
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c4
--- Comment #4 from Mathias Homann
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c5
Mathias Homann
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c6
--- Comment #6 from Takashi Iwai
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c7
--- Comment #7 from Mathias Homann
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c8
--- Comment #8 from Mathias Homann
Then try to downgrade other updated packages such as pulseaudio. Also, it doens't conflict with pipewire, right? Just to be sure.
how could I find out? Besides, pulseaudio and pipewire are both installed by default, they should not conflict - and when I run zypper dup --recommends pipewire just keeps coming back.
Last but not least, try to logout, login as root, remove the user's .config/pulse/* files once, and re-login and retest.
done that - no sound. -- You are receiving this mail because: You are on the CC list for the bug.
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c9
--- Comment #9 from Mathias Homann
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c10
--- Comment #10 from Takashi Iwai
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c11
--- Comment #11 from Mathias Homann
Installing both pipewire and pulseaudio would conflict with each other.
but that is what happens by default???
Now try to test without pulseaudio. Log out, and go to Linux console (VT1) via ctrl-alt-F1. Login as root there. And try to play like % aplay -Dplughw:0 -vv /usr/share/sounds/alsa/test.wav
did that (actually booted to text mode with systemd.unit=multi-user.target) - no sound. -- You are receiving this mail because: You are on the CC list for the bug.
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c12
--- Comment #12 from Mathias Homann
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c13
--- Comment #13 from Mathias Homann
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c14
--- Comment #14 from Takashi Iwai
(In reply to Takashi Iwai from comment #10)
Installing both pipewire and pulseaudio would conflict with each other.
but that is what happens by default???
Yes, it's a known brokeness.
Now try to test without pulseaudio. Log out, and go to Linux console (VT1) via ctrl-alt-F1. Login as root there. And try to play like % aplay -Dplughw:0 -vv /usr/share/sounds/alsa/test.wav
did that (actually booted to text mode with systemd.unit=multi-user.target) - no sound.
So it indicates that the breakage is in the kernel level. Or the mixer setup got screwed by some reason. On Linux console without pulseaudio or pipewire running, login as root, and unload snd_soc_skl_hda_dsp module. modprobe -r snd_soc_skl_hda_dsp Then remove /var/lib/alsa/asound.state. Reload or reboot, and retest the raw aplay again. If this doesn't help, try much older kernels from TW history repo, e.g. 5.12.x, which certainly worked for you. If this doesn't help, try to downgrade sof-firmware package, too. -- You are receiving this mail because: You are on the CC list for the bug.
![](https://seccdn.libravatar.org/avatar/a895f78a81a109471893519443e4d933.jpg?s=120&d=mm&r=g)
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090
http://bugzilla.opensuse.org/show_bug.cgi?id=1190090#c15
Mathias Homann
So it indicates that the breakage is in the kernel level. Or the mixer setup got screwed by some reason.
On Linux console without pulseaudio or pipewire running, login as root, and unload snd_soc_skl_hda_dsp module. modprobe -r snd_soc_skl_hda_dsp
Then remove /var/lib/alsa/asound.state. Reload or reboot, and retest the raw aplay again.
...that did it. Sound is back, on the console and in KDE/Plasma. THANK YOU!!!!! If we ever happen to meet face to face there is a beer with your name on it. Possibly more than one. -- You are receiving this mail because: You are on the CC list for the bug.
participants (1)
-
bugzilla_noreply@suse.com