[Bug 704812] New: LibreOffice no longer prints to Generic Postcript Level 2 printer

bugzilla_noreply＠novell.com

10 Jul 2011 10 Jul '11

20:08

https://bugzilla.novell.com/show_bug.cgi?id=704812 https://bugzilla.novell.com/show_bug.cgi?id=704812#c0 Summary: LibreOffice no longer prints to Generic Postcript Level 2 printer Classification: openSUSE Product: openSUSE 11.4 Version: Final Platform: x86-64 OS/Version: openSUSE 11.4 Status: NEW Severity: Major Priority: P5 - None Component: OpenOffice.org AssignedTo: bnc-team-ooo@forge.provo.novell.com ReportedBy: roland@logikalsolutions.com QAContact: cwei@novell.com Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:5.0) Gecko/20100101 Firefox/5.0 I have all patches and updates applied. LibreOffice 3.3.3 OOO330m19 (Build:301) tag libreoffice-3.3.3.1 This was working flawlessly until I tried printing today. All other applications, Mozilla, Opera, Evolution, and various text editors can print to this printer just fine. Attempts to print from LibreOffice fires the printer up for warm up, then appears to send empty file. Reproducible: Always Steps to Reproduce: 1.print document from LibreOffice to Generic Postcript Level 2 printer 2. 3. Actual Results: Printer fires up for warm-up, then acts like an empty document file was sent. Expected Results: printed output expected Since this is the "Generic Postscript Level 2" driver, which was used to replace all older Postscript printer drivers, like the specific Lexmark Optra S 1855 driver that used to exist, this is a massive bug. The bug cannot be in the driver or the other installed applications would not print. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

12 Jul 12 Jul

07:24

New subject: [Bug 704812] LibreOffice no longer prints to Generic Postcript Level 2 printer

https://bugzilla.novell.com/show_bug.cgi?id=704812 https://bugzilla.novell.com/show_bug.cgi?id=704812#c1 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO CC| |jsmeix@novell.com Platform|x86-64 |All InfoProvider| |roland@logikalsolutions.com --- Comment #1 from Johannes Meixner 2011-07-12 07:24:09 UTC --- Probably it does not depend on the platform (like x86_64) so that I set the platform to "all". Please print a small LibreOffice document (one page) where the issue happens for you into a PostScript file from LibreOffice and attach this file to the bug as MIME type text/plain. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:19

New subject: [Bug 704812] LibreOffice no longer prints to Generic Postcript Level 2 printer

https://bugzilla.novell.com/show_bug.cgi?id=704812 https://bugzilla.novell.com/show_bug.cgi?id=704812#c2 --- Comment #2 from Roland Hughes 2011-07-12 14:19:30 UTC --- I conducted some more experiments. I did create your file, but not of a one page document.The problem appears to happen after one tries to print a selected range of pages. I tried to print pages 95-96. Once the error happens you can no longer print. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:22

New subject: [Bug 704812] LibreOffice no longer prints to Generic Postcript Level 2 printer

https://bugzilla.novell.com/show_bug.cgi?id=704812 https://bugzilla.novell.com/show_bug.cgi?id=704812#c3 --- Comment #3 from Roland Hughes 2011-07-12 14:22:09 UTC --- Created an attachment (id=439423) --> (http://bugzilla.novell.com/attachment.cgi?id=439423) printing of page range 95-96 per your request -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14 Jul 14 Jul

07:24

New subject: [Bug 704812] LibreOffice no longer prints to Generic Postcript Level 2 printer

https://bugzilla.novell.com/show_bug.cgi?id=704812 https://bugzilla.novell.com/show_bug.cgi?id=704812#c4 Felix Zhang changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW CC| |fezhang@novell.com InfoProvider|roland@logikalsolutions.com | AssignedTo|bnc-team-ooo@forge.provo.no |tbehrens@novell.com |vell.com | --- Comment #4 from Felix Zhang 2011-07-14 07:24:03 UTC --- Thorsten: I suppose this is a gsl issue, could you take a look please? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

26 Jul 26 Jul

13:50

New subject: [Bug 704812] LibreOffice no longer prints to Generic Postcript Level 2 printer

https://bugzilla.novell.com/show_bug.cgi?id=704812 https://bugzilla.novell.com/show_bug.cgi?id=704812#c5 --- Comment #5 from Thorsten Behrens 2011-07-26 13:50:44 UTC --- (In reply to comment #2)

...

I conducted some more experiments. I did create your file, but not of a one page document.The problem appears to happen after one tries to print a selected range of pages. I tried to print pages 95-96. Once the error happens you can no longer print.

Interesting - which may well then turn out to be a problem with the cups setup. Any chance to get some cups debug log (along the lines of this: http://www.cups.org/documentation.php/doc-other/cups-help.html#telling) attached here (if in doubt, as a private attachment)? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:25

New subject: [Bug 704812] LibreOffice no longer prints to Generic Postcript Level 2 printer

https://bugzilla.novell.com/show_bug.cgi?id=704812 https://bugzilla.novell.com/show_bug.cgi?id=704812#c6 --- Comment #6 from Roland Hughes 2011-07-26 14:25:29 UTC --- If you want something done, please provide the instructions, not a link that wanders aimlessly starting off with an error log and no explanation of how to obtain it. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

20:55

New subject: [Bug 704812] LibreOffice no longer prints to Generic Postcript Level 2 printer

https://bugzilla.novell.com/show_bug.cgi?id=704812 https://bugzilla.novell.com/show_bug.cgi?id=704812#c7 --- Comment #7 from Thorsten Behrens 2011-07-26 20:55:50 UTC --- (In reply to comment #6)

...

If you want something done, please provide the instructions, not a link that wanders aimlessly starting off with an error log and no explanation of how to obtain it.

http://www.cups.org/documentation.php/doc-other/cups-help.html#tell1 that should have been. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

21:21

New subject: [Bug 704812] LibreOffice no longer prints to Generic Postcript Level 2 printer

https://bugzilla.novell.com/show_bug.cgi?id=704812 https://bugzilla.novell.com/show_bug.cgi?id=704812#c8 --- Comment #8 from Roland Hughes 2011-07-26 21:21:39 UTC --- OK, let's make this simple. I am not going to read 30 screens that wander aimlessly about debugging cups problems and GUESS at what you want sent to you. If there is a command you want run, provide it AND identify what you want sent back. You seem to believe this is a general cups problem despite the fact I've told you EVERY OTHER APPLICATION PRINTS JUST FINE TO THIS PRINTER, EVEN PAGE RANGES. Once again, identify _EXACTLY_ what it is you are looking for and the command to do it, then it will be done. I have only one application which doesn't print to this printer. That application generates a control file and a PDF. All other applications print fine. Those applications generate a PostScript file. The printer is a PostScript printer. If I attempt to print pages 95-96 of a document with well over 100 pages in it via LibreOffice, I don't get output. Not only that, I have to exit LibreOffice before I can once again get output of any kind. To me, that is a fatal flaw in the print dialog used by LibreOffice, but, if you believe it is a cups issue, fine. Tell me _EXACTLY_ what command you want run and the output to return. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

22:56

New subject: [Bug 704812] LibreOffice no longer prints to Generic Postcript Level 2 printer

https://bugzilla.novell.com/show_bug.cgi?id=704812 https://bugzilla.novell.com/show_bug.cgi?id=704812#c9 --- Comment #9 from Thorsten Behrens 2011-07-26 22:56:13 UTC --- (In reply to comment #8)

...

OK, let's make this simple.

Not helpful. I expect bug reports to be pre-digested to be actionable for me. If I need to invest significant time to redo/setup your specific environment, the bug goes back to the bottom of the stack. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

23:23

New subject: [Bug 704812] LibreOffice no longer prints to Generic Postcript Level 2 printer

https://bugzilla.novell.com/show_bug.cgi?id=704812 https://bugzilla.novell.com/show_bug.cgi?id=704812#c10 --- Comment #10 from Roland Hughes 2011-07-26 23:23:27 UTC --- Then we are even. You have not posted a single helpful message on this bug. I've spent 25+ years in software development and if you expect pre-digested bugs, that tells me the non-existent level of your skills. This bug is impacting a large number of OpenSuSE corporate customers so it will soon find its way to the top of a qualified developer's stack. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

30 Sep 30 Sep

09:48

New subject: [Bug 704812] LibreOffice no longer prints to Generic Postcript Level 2 printer

https://bugzilla.novell.com/show_bug.cgi?id=704812 https://bugzilla.novell.com/show_bug.cgi?id=704812#c12 Thorsten Behrens changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|tbehrens@suse.com |bnc-team-ooo@forge.provo.no | |vell.com --- Comment #12 from Thorsten Behrens 2013-09-30 09:48:05 UTC --- My responsibilities have changed, returning bug to general LibreOffice maintainer pool. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

28 Jul 28 Jul

12:50

New subject: [Bug 704812] LibreOffice no longer prints to Generic Postcript Level 2 printer

https://bugzilla.novell.com/show_bug.cgi?id=704812 https://bugzilla.novell.com/show_bug.cgi?id=704812#c13 Andreas Jaeger changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |WONTFIX --- Comment #13 from Andreas Jaeger 2014-07-28 12:50:00 UTC --- This was reported against old versions of OS and LibreOffice/OpenOffice. If the bug still exists with current LibreOffice, please report it against the LibreOffice project at http://libreoffice.org/ . -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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[Bug 704812] New: LibreOffice no longer prints to Generic Postcript Level 2 printer

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