[Bug 731577] New: SUSE 12.1, Acroread hanging upon closing, cannot kill PID/Acroread
https://bugzilla.novell.com/show_bug.cgi?id=731577 https://bugzilla.novell.com/show_bug.cgi?id=731577#c0 Summary: SUSE 12.1, Acroread hanging upon closing, cannot kill PID/Acroread Classification: openSUSE Product: openSUSE 12.1 Version: Final Platform: i586 OS/Version: SuSE Other Status: NEW Severity: Normal Priority: P5 - None Component: Firefox AssignedTo: bnc-team-mozilla@forge.provo.novell.com ReportedBy: nabramski@gmail.com QAContact: qa@suse.de Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux i686; rv:8.0) Gecko/20100101 Firefox/8.0 First bug report, apologies in advance if incorrectly posted. New Suse 12.1, KDE (for now), upgraded 2 days ago, ALL aspects with latest versions/updates/patches. Adobe Reader (Acroread 9.4.1), after upgrading to suse 12.1, now hangs and fails to close when opening a PDF either via firefox (8.0), inline with Firefox, or Standalone. The primary system is one of two cores maxing to 100%, then open TOPS, and the PID for Acroread is at 99%. Cannot Kill PID associated with Acroread no matter what ya do :):). The only option is to log out and log back in. Once this happens (100% CPU usage is the indicator), you cannot reopen nor use ANY PDF via Acroread. This did NOT OCCUR with Suse 11.4 or earlier. Reproducible: Always Steps to Reproduce: 1. Open PDF (via Adobe) either Standalone or within Firefox 2. Close PDF however you want 3. Wait approx 10 seconds and CPU usage will jump to 100% and in TOPS you will find ACROREAD stuck at 99% and unable to kill the PID associated with Acroread. Actual Results: One or both CPU cores will max to 100% and stay there until Reboot. Expected Results: Closed as designed and/or able to kill the PID, not max out CPU usage requiring reboot Please advise if additional info is needed, i.e. a possible error log. Looked through /var/log and all subs, cannot find anything related to acroread/adobe when searching. Will do additional troubleshooting and report back if needed. Thanks. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731577
https://bugzilla.novell.com/show_bug.cgi?id=731577#c1
Niko Abramski
https://bugzilla.novell.com/show_bug.cgi?id=731577
https://bugzilla.novell.com/show_bug.cgi?id=731577#c2
Wolfgang Rosenauer
https://bugzilla.novell.com/show_bug.cgi?id=731577
https://bugzilla.novell.com/show_bug.cgi?id=731577#c3
Bruno Friedmann
https://bugzilla.novell.com/show_bug.cgi?id=731577
https://bugzilla.novell.com/show_bug.cgi?id=731577#c4
--- Comment #4 from Niko Abramski
https://bugzilla.novell.com/show_bug.cgi?id=731577
https://bugzilla.novell.com/show_bug.cgi?id=731577#c5
--- Comment #5 from Niko Abramski
https://bugzilla.novell.com/show_bug.cgi?id=731577
https://bugzilla.novell.com/show_bug.cgi?id=731577#c6
James Brown
The updated version did not resolve; I know that this is a DUP of the same issue with other releases however this did not occur until the 12.1 release - at least for me that is. Beforehand, acroread ran without a hitch.
Nevertheless, the RPM AdbeRdr9.4.6-1_i486linux_enu.rpm available via ftp://ftp.adobe.com/pub/adobe/reader/unix/9.x/9.4.6/enu/ that happens to be linked in the duplicates is not the fix/answer.
IF there is more info that I can provide just say the word and I'll get it to you. Again, thanks for your time here however the 9.4.6-1 version does NOT resolve this issue.
Tasks: 198 total, 3 running, 195 sleeping, 0 stopped, 0 zombie Cpu(s): 51.0%us, 0.9%sy, 0.0%ni, 48.1%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st Mem: 2035200k total, 1562120k used, 473080k free, 46200k buffers Swap: 2102268k total, 0k used, 2102268k free, 842092k cached
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 6431 nabramsk 20 0 180m 89m 29m R 100 4.5 4:26.67 acroread 946 root 20 0 86212 28m 9116 S 1 1.4 0:33.93 Xorg 1806 nabramsk 20 0 357m 85m 32m S 1 4.3 0:24.70 kwin 1854 nabramsk 20 0 250m 35m 5312 S 0 1.8 0:00.47 mysqld 2187 nabramsk 20 0 31356 10m 8428 S 0 0.5 0:04.67 gkrellm 6794 nabramsk 20 0 137m 30m 20m S 0 1.5 0:01.07 konsole 6808 nabramsk 20 0 2512 1064 736 R 0 0.1 0:00.09 top 1 root 20 0 5144 3240 1824 S 0 0.2
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