[Bug 688614] New: When Installing printer HP Officejet 7500A using HP-SETUP, when printing we get on the printer "Unable to open initial device, quitting"
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c0 Summary: When Installing printer HP Officejet 7500A using HP-SETUP, when printing we get on the printer "Unable to open initial device, quitting" Classification: openSUSE Product: openSUSE 11.4 Version: Final Platform: i686 OS/Version: openSUSE 11.4 Status: NEW Severity: Normal Priority: P5 - None Component: Printing AssignedTo: jsmeix@novell.com ReportedBy: jordirelats@terra.es QAContact: jsmeix@novell.com Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux i686; rv:2.0.0) Gecko/20100101 Firefox/4.0 When Installing printer HP officejet 7500A (LAN MODE) using the HP_SETUP the printer is found and install without problem, but when print on the print document I get the following message **** Unable to open the initial device, quitting. When the printer is installed using yast on tcp port using Jetdirect option is working perfectly. For other printers the hp-setup works perfectly Reproducible: Always Steps to Reproduce: 1Install printer hp officejet 7500A with hp-setup 2. 3. Actual Results: on the printing document I get **** Unable to open the initial device, quitting. Expected Results: the document selected to be print -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c1 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |jordirelats@terra.es --- Comment #1 from Johannes Meixner <jsmeix@novell.com> 2011-04-20 07:57:05 UTC --- "**** Unable to open the initial device, quitting." is a Ghostscript error message - in this case usually when the Ghostscript ijs device is used without an ijs server: ------------------------------------------------------------- # gs -sDEVICE=ijs .. **** Unable to open the initial device, quitting. ------------------------------------------------------------- Instead of the normal printing output this Ghostscript error message is sent to your printer so that it appears on the printed paper. Currently I have no idea what the root cause is which lets Ghostscript fail in your particular case. I need more information: What is the output of rpm -qa | grep hplip and rpm -qa | grep -i ghostscript Provide the output of both commands in a comment to this bug. As root run hp-check -r -t &>/tmp/hpcheck.log Attach /tmp/hpcheck.log as MIME type "text/plain" to this bug. What is the output when you run as root /usr/lib/cups/backend/hp Provide the output of this command in a comment to this bug. Provide CUPS debug messages for one single failed print job as follows, see "If problems are encountered:" at http://en.opensuse.org/SDB:CUPS_in_a_Nutshell 1. Set the "LogLevel debug" in /etc/cups/cupsd.conf. 2. Stop cupsd. 3. Move /var/log/cups/error_log* to another location (or delete it) in order to avoid having to search through gigantic log files. 4. Start cupsd. 5. Retry the action leading to the problem. I.e. submit one single print job which fails with "Unable to open the initial device". 6. Attach /var/log/cups/error_log as MIME type "text/plain" to this bug. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c2 --- Comment #2 from jordi relats <jordirelats@terra.es> 2011-04-21 20:27:17 UTC --- Created an attachment (id=426187) --> (http://bugzilla.novell.com/attachment.cgi?id=426187) hpcheck log -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c3 jordi relats <jordirelats@terra.es> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|jordirelats@terra.es | --- Comment #3 from jordi relats <jordirelats@terra.es> 2011-04-21 20:28:17 UTC --- Some information needed: jordi@linux-61yw:~> rpm -qa | grep hplip hplip-3.11.3a-30.1.i586 hplip-hpijs-3.11.3a-30.1.i586 jordi@linux-61yw:~> rpm -qa | grep -i ghostscript ghostscript-fonts-std-9.00-4.8.1.noarch ghostscript-library-9.00-4.8.1.i586 ghostscript-x11-9.00-4.8.1.i586 ghostscript-fonts-other-9.00-4.8.1.noarch jordi@linux-61yw:~> su Contrasenya: linux-61yw:/home/jordi # /usr/lib/cups/backend/hp direct hp "Unknown" "HP Printer (HPLIP)" -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c4 --- Comment #4 from jordi relats <jordirelats@terra.es> 2011-04-21 20:35:36 UTC --- /etc/cups/cupsd.conf. is empty using kwrite to read -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c5 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |jordirelats@terra.es --- Comment #5 from Johannes Meixner <jsmeix@novell.com> 2011-04-26 09:52:35 UTC --- hp-check log in attachment #426187 does not show me something which is wrong I need CUPS debug messages for one single failed print job. An empty /etc/cups/cupsd.conf is not good. What is the output when you run as root ls -l /etc/cups/cupsd* -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c6 jordi relats <jordirelats@terra.es> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|jordirelats@terra.es | --- Comment #6 from jordi relats <jordirelats@terra.es> 2011-04-26 19:24:53 UTC --- See the information required linux-61yw:/home/jordi # ls -l /etc/cups/cupsd* -rw-r----- 2 root lp 5159 21 abr 15:30 /etc/cups/cupsd.conf -rw-r----- 2 root lp 5159 21 abr 15:30 /etc/cups/cupsd.conf.default linux-61yw:/home/jordi # I have open cupsd.conf.default with kwrite and is empty too. This problem only happen with this printer I have a hp_LaserJet_4345_mfp installed via network and works perfectly installed with HPLIP. I have and other computer and I have exactly the same problem, and the files are empty when I open with Kwrite. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c7 Svetoslav Milenov <sloncho@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |sloncho@gmail.com --- Comment #7 from Svetoslav Milenov <sloncho@gmail.com> 2011-04-26 22:30:01 UTC --- Hi, I have exactly the same problem with OpenSuse 11.4 x86_64, and printer HP OfficeJet Pro8500 n909n. When using the JetDirect IP, it works, but when configured trough the HP utility, it produces "Unable to open the initial device, quitting." -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c8 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |sloncho@gmail.com --- Comment #8 from Johannes Meixner <jsmeix@novell.com> 2011-04-27 07:36:20 UTC --- Svetoslav Milenov, please provide all the information as described in comment #1 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c9 --- Comment #9 from Ralf Krüdewagen <ralf@kruedewagen.de> 2011-04-28 09:56:25 UTC --- See also discussion in #681071 at https://bugzilla.novell.com/show_bug.cgi?id=681071. The "Unable to open the initial device" error appears also in my setup (openSUSE 11.4 32 bit, HP OfficeJet Pro 8500 a910), but only when I use the hpijs driver. Using the cups driver leads to inverted colors discussed in bug #681071. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c10 Ralf Krüdewagen <ralf@kruedewagen.de> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |ralf@kruedewagen.de --- Comment #10 from Ralf Krüdewagen <ralf@kruedewagen.de> 2011-04-28 12:17:03 UTC --- (In reply to comment #9) Okay, just made some more tests using hp-tool and yast for creating the printers. The "Unable to open the initial device" problem with hpijs driver disappears if the printer is created with yast. Here are the entries in printers.conf ("hp" is created with yast, "Officejet_Pro_8500_A910" with hp-tool): <DefaultPrinter hp> Info HP Officejet Pro 8500 a910 hpijs, 3.11.3a MakeModel HP Officejet Pro 8500 a910 hpijs, 3.11.3a DeviceURI socket://192.168.245.207:9100 State Idle StateTime 1303991970 Type 8425500 Filter application/vnd.cups-raw 0 - Filter application/vnd.cups-postscript 100 foomatic-rip-hplip Filter application/vnd.cups-pdf 0 foomatic-rip-hplip Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy stop-printer Attribute marker-colors none,none,none,none Attribute marker-levels 16,53,57,57 Attribute marker-names yellow ink C4902S,magenta ink C4909S,cyan ink C4908S,light cyan ink C4907S Attribute marker-types ink,ink,ink,ink Attribute marker-change-time 1303991970 </Printer> <Printer Officejet_Pro_8500_A910> Info Location MakeModel HP Officejet Pro 8500 a910 hpijs, 3.11.3a DeviceURI hp:/net/Officejet_Pro_8500_A910?ip=192.168.245.207 State Idle StateTime 1303992647 Type 8425500 Filter application/vnd.cups-raw 0 - Filter application/vnd.cups-postscript 100 foomatic-rip-hplip Filter application/vnd.cups-pdf 0 foomatic-rip-hplip Filter application/vnd.cups-command 0 commandtops Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy stop-printer </Printer> Main difference seems to be the different DeviceURI. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c11 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- InfoProvider|sloncho@gmail.com |ralf@kruedewagen.de Summary|When Installing printer HP |hplip: the "hp" backend for |Officejet 7500A using |a HP network printer lets |HP-SETUP, when printing we |it print "Unable to open |get on the printer "Unable |initial device, quitting" |to open initial device, |(it works with the |quitting" |"socket" backend) --- Comment #11 from Johannes Meixner <jsmeix@novell.com> 2011-04-28 13:11:26 UTC --- Many thanks! At last comment #10 provides exact data which show that the backend (i.e. DeviceURI) "socket" versus "hp" makes a difference (compare what was mentioned in comment #0 and in comment #7). But without CUPS debug information or "hp" log messages from /var/log/messages which hopefully show something of interest I still have no idea about the root cause. Ralf Krüdewagen, perhaps you could provide CUPS debug information (see comment #1) and/or "hp" log messages from /var/log/messages which hopefully show something of interest? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c12 Ralf Krüdewagen <ralf@kruedewagen.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|ralf@kruedewagen.de | --- Comment #12 from Ralf Krüdewagen <ralf@kruedewagen.de> 2011-04-29 05:57:58 UTC --- Created an attachment (id=427210) --> (http://bugzilla.novell.com/attachment.cgi?id=427210) Output of hpcheck command -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c13 --- Comment #13 from Ralf Krüdewagen <ralf@kruedewagen.de> 2011-04-29 05:59:55 UTC --- Created an attachment (id=427211) --> (http://bugzilla.novell.com/attachment.cgi?id=427211) ciups error log when printing test page with HPLIP tool -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c Ralf Krüdewagen <ralf@kruedewagen.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #427211|ciups error log when |cups error log when description|printing test page with |printing test page with |HPLIP tool |HPLIP tool -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c14 --- Comment #14 from Ralf Krüdewagen <ralf@kruedewagen.de> 2011-04-29 06:00:51 UTC --- Created an attachment (id=427212) --> (http://bugzilla.novell.com/attachment.cgi?id=427212) cups error log when printing from kwrite -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c15 --- Comment #15 from Ralf Krüdewagen <ralf@kruedewagen.de> 2011-04-29 06:19:57 UTC --- (In reply to comment #11) Johannes, please see attached hpcheck log and cups error logs (1st printing test page from hp tool, 2nd printing from kwrite). And here is the other info: ------------------------------------------- # rpm -qa | grep hplip hplip-hpijs-3.11.3a-30.1.i586 hplip-3.11.3a-30.1.i586 # rpm -qa | grep -i ghostscript ghostscript-fonts-other-9.00-53.1.noarch ghostscript-fonts-std-9.00-53.1.noarch ghostscript-x11-9.00-53.1.i586 ghostscript-library-9.00-53.1.i586 # /usr/lib/cups/backend/hp direct hp "Unknown" "HP Printer (HPLIP)" scheduler is running system default destination: hp device for hp: socket://192.168.245.207:9100 device for hp_cups: socket://192.168.245.207:9100 device for Officejet_Pro_8500_A910: hp:/net/Officejet_Pro_8500_A910?ip=192.168.245.207 device for Photosmart_C5100: hp:/net/Photosmart_C5100_series?zc=hp device for pipe: pipe hp accepting requests since Thu Apr 28 14:31:04 2011 hp_cups accepting requests since Thu Apr 28 14:06:57 2011 Officejet_Pro_8500_A910 accepting requests since Fri Apr 29 07:48:19 2011 Photosmart_C5100 accepting requests since Fri Mar 25 07:36:46 2011 pipe accepting requests since Thu Feb 25 08:57:58 2010 printer hp is idle. enabled since Thu Apr 28 14:31:04 2011 printer hp_cups is idle. enabled since Thu Apr 28 14:06:57 2011 printer Officejet_Pro_8500_A910 is idle. enabled since Fri Apr 29 07:48:19 2011 ready to print printer Photosmart_C5100 is idle. enabled since Fri Mar 25 07:36:46 2011 printer pipe disabled since Thu Feb 25 08:57:58 2010 - Filter "/usr/lib/cups/filter/foomatic-rip" for printer "pipe" not available: No such file or directory ------------------------------------------- Notes: * I have installed cups packages from http://download.opensuse.org/repositories/Printing/openSUSE_11.4/ and ghostscript from http://download.opensuse.org/repositories/home:/jsmeix:/branches:/Printing:/... in order to get rid of the problems described here and the other bug described in bug #681071. * The printer "hp" is created with yast2 and works fine (when using hpijs driver, see #681071) !!! It's the printer "Officejet_Pro_8500_A910" which causes the device troubles regarding this ticket. This printer was created with hplip tools. If this is a hplip bug, then I could raise a ticket at https://launchpad.net/hplip. But strange is that a printer created with the hplip tools works if I use hp-cups driver. So this "device error" bug only occurs in combination hp-tool/hpijs driver. * During the tests today for generating the debug output, no "Unable to open the initial device" error was printed to paper. This error seems to appear not every time. The actual print jobs were just not printed and remained in the queue. But these error messages in the error_log are always the same: D [29/Apr/2011:07:43:57 +0200] [Job 112] prnt/hpijs/hpijs.cpp 638: unable to open PrintContext object err=2 D [29/Apr/2011:07:43:57 +0200] [Job 112] GPL Ghostscript 9.00: Can't start ijs server "hpijs" D [29/Apr/2011:07:43:57 +0200] [Job 112] Process 16775 ending: "gs -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs -dDEVICEWIDT HPOINTS=5..." The same error from /var/log/messages: ------------------------------------------- Apr 29 07:43:57 eddrakr hpijs[16777]: prnt/hpijs/hpijs.cpp 638: unable to open PrintContext object err=2 Apr 29 07:44:06 eddrakr hp[16767]: prnt/backend/hp.c 839: ERROR: null print job total=0 ------------------------------------------- If you need more info, just give me a note. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c16 --- Comment #16 from Ralf Krüdewagen <ralf@kruedewagen.de> 2011-04-29 06:22:00 UTC --- Oh, just forgot to mention the the output staring with ---- scheduler is running system default destination: hp ---- is from command "lpstat -t". -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c Ralf Krüdewagen <ralf@kruedewagen.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #427211|cups error log when |cups error log when description|printing test page with |printing test page with |HPLIP tool |HPLIP tool, printer created | |with hp-toolbox, printer | |driver hpijs -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c Ralf Krüdewagen <ralf@kruedewagen.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #427212|cups error log when |cups error log when description|printing from kwrite |printing from kwrite, | |printer created with | |hp-toolbox, printer driver | |hpijs -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c Ralf Krüdewagen <ralf@kruedewagen.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #427212|application/octet-stream |text/plain mime type| | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c17 --- Comment #17 from Ralf Krüdewagen <ralf@kruedewagen.de> 2011-04-29 06:56:54 UTC --- Created an attachment (id=427226) --> (http://bugzilla.novell.com/attachment.cgi?id=427226) cups error log when printing from kwrite, printer created with hp-toolbox, printer driver hpcups -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c18 --- Comment #18 from Ralf Krüdewagen <ralf@kruedewagen.de> 2011-04-29 07:01:38 UTC --- I have created another printer with hp-toolbox but now with hpcups driver. Printing works as a I have stated above. See attached error_log_3 at https://bugzilla.novell.com/attachment.cgi?id=427226 printers.conf: <Printer Officejet_Pro_8500_A910_hpcups> Info HP Officejet Pro 8500 a910, hpcups 3.11.3a MakeModel HP Officejet Pro 8500 a910, hpcups 3.11.3a DeviceURI hp:/net/Officejet_Pro_8500_A910?ip=192.168.245.207 State Idle StateTime 1304059821 Type 36876 Filter application/vnd.cups-raw 0 - Filter application/vnd.cups-raster 0 hpcups Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy stop-printer </Printer> -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c19 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |ralf@kruedewagen.de Summary|hplip: the "hp" backend for |hpijs fails with "unable to |a HP network printer lets |open PrintContext object |it print "Unable to open |err=2" for the "hp" backend |initial device, quitting" |for a HP network printer |(it works with the |(it works with the "socket" |"socket" backend) |backend) --- Comment #19 from Johannes Meixner <jsmeix@novell.com> 2011-04-29 08:37:46 UTC --- Ralf Krüdewagen, very many thanks for your complete and exact logs! Without logs of such quality there would be nothing what I could do here but now there can be progress: Both attachment #427211 (cups error log when printing test page with HPLIP tool) and attachment #427212 (cups error log when printing from kwrite) and your comment #15 show the actual piece of software which fails via: prnt/hpijs/hpijs.cpp 638: unable to open PrintContext object err=2 It is the hpijs driver which fails and as a consequence Ghostscript which had called the hpijs driver also fails and Ghostscript outputs on stderr: Can't start ijs server "hpijs" and on stdout: Unable to open the initial device, quitting. Currently I have no idea what the root cause could be which lets the hpijs driver fail in this case. I searched in Google for "unable to open PrintContext object err=2" and got an old bug report from Jan 2008 https://bugs.launchpad.net/hplip/+bug/182658 (start to read at "#4" therein) which ends with "Fixed in hplip 2.8.2." and a newer user question https://answers.launchpad.net/hplip/+question/99661 which shows an interesting possible reason because therein I found (near the end): ------------------------------------------------------------- kovach said on 2010-04-27: YES, still having a problem to run the HP P1006 on RHE 5.0. ------------------------------------------------------------- Naga Samrat Chowdary, Narla said on 2010-05-14: Please try by setting following settings. System -> SELinux Management Set "System Default Enforcing Mode" and "Current Enforcing Mode" to Permissive. and try printing. ------------------------------------------------------------- kovach said on 2010-05-14: That did the trick! ------------------------------------------------------------- Ralf Krüdewagen, do you have any kind of special security software active like AppArmor, SELinux, Firewall, whatever else? E.g. see Bug #539401 (AppArmor lets cupsd fail to start) Bug #474403 (AppArmor makes CUPS irresponsive) Have in mind that the filters and the CUPS backend are run by default as the user "lp" so that this user must have sufficient permissions e.g. to run subsequent filter programs and/or to communicate with the printer device via USB or network. FYI, some background information: All stderr output of all filters is redirected to the cupsd which writes it into /var/log/cups/error_log if "LogLevel debug" is set in /etc/cups/cupsd.conf so that both the hpijs stderr output prnt/hpijs/hpijs.cpp 638: unable to open PrintContext object err=2 and the Ghostscript stderr output Can't start ijs server "hpijs" appear in /var/log/cups/error_log Now it depends on how exactly Ghostscript was called by which kind of foomatic-rip filter (either foomatic-rip or foomatic-rip-hplip) whether or not Ghostscript's stdout output Unable to open the initial device, quitting. is discarded or sent as if it was usual filter output to the CUPS backend which sends it to the printer device. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c20 --- Comment #20 from Johannes Meixner <jsmeix@novell.com> 2011-04-29 08:48:50 UTC --- Regardless what the root cause is why hpijs fails here I think that there is in any case a minor bug in hplip because its current error message "unable to open PrintContext object err=2" is meaningless even for experienced users (in particular because "err=2" is meaningless) and HPLIP seems to fail to inform the user in a meaninful way about the error. Any filter program which aborts should send a meaningful stderr message with an appropriate prefix as described in "man 7 filter (see LOG MESSAGES)" so that CUPS can show meaningful messages to the user. Therefore I suggest that you raise a ticket at https://launchpad.net/hplip to have the HPLIP authors at least informed. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c21 --- Comment #21 from Johannes Meixner <jsmeix@novell.com> 2011-04-29 09:02:55 UTC --- FYI: To simulate the above Ghostscript stdout and stderr output run ---------------------------------------------------------------- # gs -q -sDEVICE=ijs -sIjsServer=/bin/false 2>/dev/null **** Unable to open the initial device, quitting. # gs -q -sDEVICE=ijs -sIjsServer=/bin/false 1>/dev/null GPL Ghostscript 9.00: Can't start ijs server "/bin/false" ---------------------------------------------------------------- -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c22 Ralf Krüdewagen <ralf@kruedewagen.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|ralf@kruedewagen.de | --- Comment #22 from Ralf Krüdewagen <ralf@kruedewagen.de> 2011-04-29 10:16:21 UTC --- Thanks for your feedback. No, I don't have AppArmor or SELinux enabled (BTW: openSUSE 11.4 enabled AppArmor by default, which is IMHO bad and caused other problems; so I disabled it a while ago). SuSEfirewall was running, but even after stopping it printing does still not work. So, it might in deed be the best if I create a ticket at https://launchpad.net/hplip. But before I do so I would like to test with another HP printer on another machine on another place. If I raise a ticket at HPLIP team I will put the ticket# here. But that could take some days. I'm not sure if you want me to check anything else (e.g. the manual "gs" commands from above, which give same output then you described or do I need to compile a real gs statement?). If so let me know. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c23 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |ralf@kruedewagen.de --- Comment #23 from Johannes Meixner <jsmeix@novell.com> 2011-04-29 10:30:49 UTC --- FYI: An analogon for a HP USB printer (fails with the "hp" backend but works with the generic CUPS backend "usb"), see https://bugs.launchpad.net/hplip/+bug/506303 Regarding meaningless error messages in the logs and no message at all to the user, see https://bugs.launchpad.net/hplip/+bug/199084 I think HPLIP should be more robust against errors and exit at least with a nice error message, see https://bugs.launchpad.net/hplip/+bug/319231 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED InfoProvider|ralf@kruedewagen.de | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c24 --- Comment #24 from Johannes Meixner <jsmeix@novell.com> 2011-04-29 10:34:27 UTC --- Yes, please create a ticket at https://launchpad.net/hplip For now I don't have an idea which additional information might reveal the real root cause. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c25 --- Comment #25 from jordi relats <jordirelats@terra.es> 2011-04-29 10:41:45 UTC --- I have tested in a hp_LaserJet_4345_mfp installed via network and works perfectly installed with HPLIP, is only some printers that it fail -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c26 --- Comment #26 from jordi relats <jordirelats@terra.es> 2011-04-29 10:43:51 UTC --- I have tested in a hp_LaserJet_4345_mfp installed via network and works perfectly installed with HPLIP, is only some printers that it fail -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c27 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |RESOLVED Resolution| |UPSTREAM --- Comment #27 from Johannes Meixner <jsmeix@novell.com> 2011-04-29 11:00:53 UTC --- When it is "only some printers that fail" this issue here matches to the analogon for a HP USB printer in https://bugs.launchpad.net/hplip/+bug/506303 When issues depend on particular printer models there is almost nothing we (i.e. openSUSE/Novell) can do because usually we neither have the particular printers (I have none of the above mentioned printer models) so that we can neither reproduce it nor could we verify what a tentative change in the printer driver actually results nor do we have model-specific knowledge to fix model-specific issues in printer drivers. I am afraid but all what I can do is to close the issue as UPSTREAM. I ask all of you to "Report a Bug" via http://hplipopensource.com/hplip-web/support.html Please provide at least the "hp-check -t" output to them because the HPLIP developers usually ask for it. Regardless that it is closed as UPSTREAM you can add comments (you do not need to reopen it) and I would appreciate it when you keep me informed what goes on at upstream HPLIP. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|hpijs fails with "unable to |hpijs fails with "unable to |open PrintContext object |open PrintContext object |err=2" for the "hp" backend |err=2" for the "hp" backend |for a HP network printer |for some HP network |(it works with the "socket" |printers (it works with the |backend) |"socket" backend) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
From my non-expert point of view and as far as I understand
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c28 --- Comment #28 from Johannes Meixner <jsmeix@novell.com> 2011-04-29 13:44:37 UTC --- FYI: prnt/hpijs/hpijs.cpp in the HPLIP sources (long lines wrapped here) ---------------------------------------------------------------------------- pSS->pPC = new PrintContext (pSS, 0, 0); /* Ignore JOB_CANCELED. This a bi-di hack that allows the job to continue even if bi-di communication failed. */ if (pSS->pPC->constructor_error > 0 && pSS->DisplayStatus != DISPLAY_PRINTING_CANCELED) { BUG("unable to open PrintContext object err=%d\n", pSS->pPC->constructor_error); goto BUGOUT; } ---------------------------------------------------------------------------- it seems it is an issue with bidirectional communication. Compare https://bugzilla.novell.com/show_bug.cgi?id=462048#c23 If it is really an issue with bidirectional communication it is a bug in HPLIP because HPIJS should not abort but fall back to unidirectional communication if bidirectional communication is not possible and if the printer also works with unidirectional communication (some printers do not work with unidirectional communication but then the "socket" backend would also not work), see http://hplipopensource.com/node/128 The generic CUPS backend "socket" does basically unidirectional communication (i.e. it only sends the data to port 9100 at the network printer) similar as the "backend for a network printer" at http://en.opensuse.org/SDB:Using_Your_Own_Backends_to_Print_with_CUPS
From my corrent point of view it seems HPLIP/HPIJS is still not sufficiently robust if bidirectional communication fails.
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https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c29 --- Comment #29 from Ralf Krüdewagen <ralf@kruedewagen.de> 2011-04-29 16:07:58 UTC --- This problem seems really only affect some printer models, since my Photosmart C5180 at home works fine with hpijs driver over network. I have created the following bug report at HPLIP: https://bugs.launchpad.net/hplip/+bug/773374 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c30 --- Comment #30 from Ralf Krüdewagen <ralf@kruedewagen.de> 2011-05-18 06:00:21 UTC --- Just for info: New HPLIP 3.11.5 does not fix this issue. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c31 Gordon Dickens <gordon@dickens.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |gordon@dickens.com --- Comment #31 from Gordon Dickens <gordon@dickens.com> 2011-12-25 20:42:15 UTC --- I realize that this bug has been closed, however, I have evidence that this is an OpenSUSE problem and not an upstream hplip problem. I am indeed having these problems with my OpenSUSE systems, however, these problems do not exist with my two CentOS systems on the exact same network with my HP 8500 A910 printer. Therefore, I have come to the conclusion that this is not an upstream problem but a problem with the OpenSUSE implementation. Here is a summary of what I have found along with a work-around solution: The hpijs driver does not work at all for printing in OpenSUSE. You get the following errors in /var/log/cups/error_log with the hpijs driver: [Job 118] prnt/hpijs/hpijs.cpp 638: unable to open PrintContext object err=2 [Job 118] GPL Ghostscript 9.00: Can't start ijs server "hpijs" [Job 118] **** Unable to open the initial device, quitting. [Job 118] renderer exited with status 1 [Job 118] Possible error on renderer command line or PostScript error. Check options.kid3 exited with status 3 [Job 118] Process is dying with "Error closing renderer This hpijs driver works fine with a slightly older version of CUPS (1.3.7) and hplip (3.10.6) on my CentOS 5.7 machines so I think this is somehow related to OpenSUSE's implementation of CUPS (version 1.5.0) or hplip (3.11.10). As an FYI, my work-around solution for this problem was to use the hpcups driver for printing. However, then I found a problem with the hpcups driver. That is, the hpcups driver will not print some images such as FedEx or UPS barcodes. So, I solved all this by setting up the printer configuration directly from the CUPS interface at http://localhost:631/printers with a socket driver. I setup the printer's network address as: socket://<Printer IP Address>:9100. This is my driver for printing since it will print everything including barcode images, however, it will not work for xsane scanning. So, I then setup another printer configuration for scanning using the hpcups driver. While this is quite a kluge of a solution it does work to get my OpenSUSE system printing and scanning. That is,I have one printer config for printing and another printer config for scanning. Also, another solution for OpenSUSE users is to setup NetBIOS/Samba network printing to work through another networked system OS such as CentOS, Windows, etc where the hpijs driver works for all printing including barcode images, etc. On my networks, all printing, including image printing, work great through my CentOS print servers. FYI, Gordon -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c32 --- Comment #32 from Ralf Krüdewagen <ralf@kruedewagen.de> 2011-12-26 08:11:22 UTC --- Yes, that fits to my latest experiences with the printer under openSUSE 12.1. The hpijs drivers does not work at all, the hpcups driver works (either setup with Yast or with the HP tool). However, I don't know which images the hpcups driver is not able print. I haven't tested with many different images yet. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c33 --- Comment #33 from Gordon Dickens <gordon@dickens.com> 2011-12-26 15:13:15 UTC --- Actually, the hpijs driver works fine as long as you use the socket:// connection instead of the standard hp:/net connection for the DeviceURI value. You can do this manually in /etc/cups/printers.conf or with the cups web interface. This is my HP 8500 A910 configuration in /etc/cups/printers.conf which has so far worked for all printing including images such as FedEX and UPS barcodes: <Printer HP_8500_A910_Hurleston_Printer> UUID urn:uuid:70e74a85-96b5-3a23-503f-7c85588fd8e9 Info HP Officejet Pro 8500 a909a hpijs, 3.11.10 Location MakeModel HP Officejet Pro 8500 a910 hpijs, 3.11.10 DeviceURI socket://192.168.2.105:9100 State Idle StateTime 1324887536 Type 8425500 Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy stop-printer Attribute marker-colors none,none,none,none Attribute marker-levels 89,64,100,32 Attribute marker-names black ink C4906A,yellow ink C4905A,magenta ink C4904S,cyan ink C4903S Attribute marker-types ink,ink,ink,ink Attribute marker-change-time 1324887536 </Printer> -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c34 --- Comment #34 from Johannes Meixner <jsmeix@suse.com> 2012-01-10 09:48:40 UTC --- Regarding comment #31 "somehow related to OpenSUSE's implementation of CUPS (version 1.5.0) or hplip (3.11.10)": We neither have patches for CUPS nor for HPLIP which could cause such an issue - i.e. we do not implement special stuff there. We provide both CUPS and HPLIP "as is" from upstream. Nevertheless something in the openSUSE environment (e.g. whatever lower level libraries or complier settings or whatever else) might make a difference which could cause issues which happen only in the openSUSE environment. But I guess CUPS 1.5.0 and HPLIP 3.11.10 have this issue on any Linux distribution. In particular in comment #33 "the hpijs driver works fine as long as you use the socket:// connection instead of the standard hp:/net connection for the DeviceURI" indicates that it is an issue in HPLIP 3.11.10 (all their own drivers should work together with all connection types of their own backend). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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