https://bugzilla.novell.com/show_bug.cgi?id=343242#c1 --- Comment #1 from Mike Wells 2007-11-22 04:46:21 MST --- Some additional information: 1. All software updates have been applied. 2. I can not access CUPS with any username/passwd pair (root included). 3. HP Toolbox errs out with device not found (have tried USB/HP backend installs). 4. When I do get some sort of successful pseudo-install no app in the system will recognize it as the default printer. There is a "bogus" IPP printer by default when CUPS is installed and that always comes up as default with any print dialog no matter what "printer" I have specified as default. 4. In short, this entire scenario is a disaster or there is serious lack of communication on what we must do out here to get a HP printer installed correctly and working. 5. Johannes, I am a casual software developer and I NEED to be able to print. Not tomorrow, not next week, not next month - but NOW. Please let me know what it is that you need from me and I will get it to you on the spot. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=343242#c3 --- Comment #3 from Mike Wells 2007-11-23 10:52:39 MST --- Johannes, I am still waiting for the "SECRET" combination to CUPS in 10.3 and my patience is starting to grow VERY weary! BTW, I deleted and reinstalled all of CUPS with no change whatsoever. Just what goes on here? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=343242#c5 --- Comment #5 from Mike Wells 2007-11-26 03:40:40 MST --- Mr. Meixner; I submitted this bug 6 days ago and the only "input" I have had from you is the "Severity" downgrade from "Major" to "Normal" which essentially is no input at all. Would you please be so kind as to provide me with something useful so that I can at least get on the road to getting my printer installed and functioning correctly in 10.3? I fully realize that you most likely have your hands full with printing problems since the recent release of 10.3 but that in itself is NO reason for absolute "silence" on your part. I am a retired Software Engineer and have all the time in the world on my hands so if you would prefer NOT hearing from me once or twice daily then some kind of response would be in order! Thank you in advance... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=343242#c6 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |mike_wells@cox.net --- Comment #6 from Johannes Meixner 2007-11-27 04:01:53 MST --- I understand that you have a problem with printing but I do not understand what the actual problem is. The reason is that you didn't provide info how I could reproduce your problem => therefore NEEDINFO. I need a step by step information what exactly you did with which tool and what the exact (error)-messages have been. See http://en.opensuse.org/Bug_Reporting_FAQ what kinds of information make the report useful. Note that openSUSE Bugzilla is only a bug tracking system but no support forum. If you need support how to set up your printer, you can post a question on our mailinglists, see http://en.opensuse.org/Communicate Some basic info regarding CUPS is available here: http://en.opensuse.org/SDB:CUPS_in_a_Nutshell In particular note the "If problems are encountered" paragraph and the paragraph where "basic authentication" is mentioned. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=343242#c7 --- Comment #7 from Mike Wells 2007-11-27 05:23:50 MST --- Mr. Meixner; I am not at all sure by what you mean when you say you do not understand what the actual problem is. The "actual problem is" that I can not install and correctly configure a HP DeskJet 6540 - and I should not have to jump through hoops to get this accomplished. However, we will go with your thinking and I will present you with detailed information one issue at a time! We will start with CUPS, and the issue there is that I CAN NOT access any of the "Manage Printers" functions with any username/password pair that belong to my 10.3 installation, i.e., root/passwd, myusername/passwd. I thought I had made this very clear in Comment #1, Item #2, and again in Comment #2 and Comment #3. I have a 10.3 vanilla install and I have deleted and reinstalled CUPS in its entirety in attempting to resolve the username/password pair conflict. I want to delete a printer (IPP) which somehow installs by default during system installation. The printer shows up everywhere, with the exception of YaST2 and is always the default printer. I can not delete the printer via the KDE Control Print Manager therefore I need to be able to access the Manage Printers functions in CUPS so that I can remove the printer from my 10.3 installation. As I had pointed out in my original Description I have spent hours and hours googling, reading and experimenting just trying to access the Manage Printers function in CUPS. The DefaultAuthType in /etc/cupsd.conf is "Basic" and from everything I have read I should be able to access CUPS minimally by using the root/root password pair for my installation. I can not! I get an "Authentication failed" error message each and every time I enter a username/password pair into the CUPS Authorization Dialog when trying to do any Manage Printers function. I will add that I am able to edit the configuration files via CUPS and that function accepts the root/root password pair. I have not modified the config files, I just wanted to test the authentication function. Mr. Meixner, please try and understand my current frustration level with regard to HP/HPLIP printing in SUSE. We should not have to jump through hoops to get a widely used printer installed and configured in this day and age. It really should be a point and click operation. However, I am more than willing to go the distance (I have done so in 9.1, 9.3, 10.1 and 10.2) Now I am more than sure that you will be coming back to me with a request for more detailed information with regard to the CUPS access issue and I am prepared to give you whatever it is that you need. Please be specific in your request. Once we have the CUPS access issue resolved I will begin presenting the HP 6540 installation/configuration issues in extremely detailed fashion. Thank you for responding. I am sorry that I had to reset Severity to Major to get you to do so, but I have to do what I have to do in order to be able to use my printer on this version of openSUSE. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=343242#c8 --- Comment #8 from Mike Wells 2007-11-29 03:57:42 MST --- Mr. Meixner, let us bring resolution to the CUPS access issue via the web interface @ http://localhost:631/ so that I can remove the unwanted default IPP printer and then attempt to get "my" printer installed and configured correctly. I would really like to see this happen prior to the release of 11.0 and we are currently at 9 days since reporting. Thank you in advance for your attention to this matter. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=343242#c10 Mike Wells changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|Normal |Major --- Comment #10 from Mike Wells 2007-11-29 11:21:31 MST --- Johannes, this is the printer that is somehow installed each time I install CUPS and the one that I am trying to delete: HPDesJet6540 (Default Printer) <-- NOTE the mispelling on "DeskJet" Description: HP Deskjet 6500 Location: Location Unknown Make and Model: HP DeskJet 6540 Foomatic/hpijs (recommended) on 192.168.0.114 Printer State: idle, accepting jobs, published. Device URI: ipp://192.168.0.114:631/printers/HPDesJet6540 This is a job that shows up for the above printer when I access the above URI - which by the way brings up CUPS 1.2.4 (not 1.2.12): HPDesJet6540-6 STDIN davids 275k 1 stopped The reason I can not delete the printer is because CUPS is trying to authenticate the root/root_pw at 192.168.0.114:631 NOT at localhost. I have been working on this for 7 hours straight (this time) and I am just this side of losing my temper in a manner which you would not like. I have removed/reinstalled CUPS twice per the instructions you sent me last. I have deleted every "living" thing on my system that has "cups" in it. I have configured cupsd.conf everyway possible for users. I have also run the gamut with SSL encryption (see next paragraph). Each time I attempt to manage/delete the above printer I receive a "426 Upgrade Required" error and then the web interface takes me into CUPS 1.2.4 and the above URI where root can not be authenticated. I googled the 426 error and everything points to SSL but according to all of the CUPS docs that was all resolved in or after 1.2.4. I thought maybe the new (10.3) cups-autoconfig util was "creating" the printer but it is not (I left it out of my last reinstall). Something is GROSSLY wrong here Johannes. The printer above SHOULD NEVER be installed by CUPS itself unless SUSE has all of a sudden promoted CUPS to system admin for the entire installation! As far as I am concerned this is serious in nature and the bug Severity needs to be elevated (again) to Major so I am going to do it myself. I am going to apologize in advance for my ignorance when it comes to CUPS, but you SUSE guys need to remember that most of us out here are a one-man operation and we have to spread our knowledge across the entire distro. We are not as fortunate as those of you that can "specialize" and devote the bulk of your time to one particular area. I am removing all of CUPS one more time and I will wait until I hear from you before proceeding any further because I DO NOT want to see the above printer again - period! And Johannes, if you need ANYTHING at all in the way of more information please let me know. It is down to one of 2 things now - either we get rid of this printer - or I get rid of SUSE. BTW, this is not the only fundamental issue I am fighting with 10.3 - and printing is FUNDAMENTAL. Again, please keep in mind that this is my 5th version of SUSE and I have NEVER seen anything like the above previously! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=343242#c12 --- Comment #12 from Mike Wells 2007-11-29 23:46:15 MST --- Found the remote printer data file in /var/cache/cups. It is automatically generated each and every time the CUPS web interface is invoked. How do we stop that from happening? I do NOT want a printer that I can NOT manage. Hell, I do NOT want this printer whether I can manage it or not! Due to my ignorance re CUPS I can not even figure out what to do with it. All I know is that nothing comes out of my "real" printer when this one is around. The file is attached. And, I am sorry about the multiple comments but please read my last 3. This one and Comments 10 & 11. I agree wholeheartedly with you on using "hp-setup" to install HP printers. I started with YaST back in 9.1 but discovered hp-setup in 9.3 (I think). Under normal conditions using hp-setup always gets you the HP-Toolbox setup too. But, I have always been successful going with either one - until NOW! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=343242#c14 --- Comment #14 from Mike Wells 2007-11-30 04:37:57 MST --- Johannes, I am pretty excited about my findings (or understandings) and would like to disable this CUPS auto-install of the remote printer so that I can focus on getting a good install/config for my "real" printer. I feel like we might be real close here but I need your input to disable the remote printer queue from being setup each time the web interface for CUPS is invoked. Thanks... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=343242#c16 --- Comment #16 from Mike Wells 2007-11-30 08:11:59 MST --- Sorry about the delay in getting back to you Johannes. Was up all night working with a couple of other SUSE guys on my 3D accel problem (that is fixed too). Had to get a couple of hours sleep! Well, I hate to disappoint you but there is NO network, but I am on a router to a cable modem. Have 2 machines and they share the same modem. Now each of the machines has the same "real" printer which just happens to be a HPDeskJet6540. CUPS must be picking up the other machines printer through the router. Yes? I will check the serial number because that is in the printer data. This is all starting to make sense now. I uncabled my printer (6540) and the "other" 6540 still showed up. That one really had me spooked. I am sorry if I led you astray with respect to the location, local vs. network. I just did not know enough about CUPS (and am still lacking) to realize what was going on until late yesterday. I had to get to the bottom of why my root/root_pw worked with the config files in CUPS but not that printer. The other thing that had me confused was the ip address 192.168.0 (that belongs to me and my setup). So, I am off to do some investigating and see if I can get that Browsing function turned off (thanks for pointing me to CUPS in a Nutshell again). Once all of this is cleaned up I will try for a "real" install. I will be back to you one way or the other - hopefully today! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=343242#c17 --- Comment #17 from Johannes Meixner 2007-11-30 08:21:50 MST --- To make sure that I understand it correctly: You have two computers, two HP DeskJet 6540 printers, one router so that you have a network (via the router) and it looks like: printer1 <-(USB)-> computer1 <-> router <-> computer2 <-(USB)-> printer2 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=343242#c19 --- Comment #19 from Mike Wells 2007-11-30 09:34:34 MST --- O.K. 1. as root 2. started hplip 3. hp-setup 4. chose USB (wizard/dialog) 5. finished up wizard/dialog with obvious choices 6. invoked CUPS 7. CUPS and KDE Print Mgr both show 2 printers instead of 1 after the install process completed. One of them had no location so that was the one that got added mysteriously. I had given mine a location of Local. They also had different names but they were the same printer essentially. 8. ran HP-Toolbox - erred out with "No device found or unsupported device". Now, I remember seeing (in my reading travels) that USB did not work and you had to install with YaST and choose HP Backend (I think that is correct) - something like that anyway - just can not remember exactly. I will remove 1 of the printers (NOW that I can - hopefully) and then see if I can patch up the other OR do another install using YaST and the HP Backend. "Buzz" me if you want me to take another direction... Just checked YaST (had forgotten). It shows the same 2 printers as CUPS and KDE Print Mgr and another "not configured" (standard). We are almost there Johannes (I think)... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=343242#c21 --- Comment #21 from Mike Wells 2007-11-30 10:11:39 MST --- One other thing; I noticed when starting hplip that it only fires up "hpssd". It used to (pre 10.3) kick off "hpssd" and "hpiod". Seems like I read somewhere (again) that it now invokes a new "guy" but I can not remember the name. Anyway, is this correct operation or should it still be doing "hpiod" too? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=343242#c23 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |RESOLVED Resolution| |WORKSFORME --- Comment #23 from Johannes Meixner 2007-12-01 01:44:42 MST --- Regarding "restart the printer" in your particular case: As you use the "hp" backend (from HPLIP), I assume you also get the problems described in bug #334166 and also see https://bugzilla.novell.com/show_bug.cgi?id=337794#c25 Regarding disabled queues in general: See the section about "The Backends" in http://en.opensuse.org/SDB:CUPS_in_a_Nutshell and have a look at https://bugzilla.novell.com/show_bug.cgi?id=337794#c16 and the "beh" backend error wrapper at http://www.linux-foundation.org/en/OpenPrinting/Database/BackendErrorHandler We provide the "beh" backend in our cups-backends package but note what the above URL reads: "beh works with every backend except the hp backend from HPLIP. If beh is used with the hp backend, the HP Toolbox will not find the printers any more." I close this bug report as "worksforme" because there was no real bug in the software to be "fixed" (something was messed up in your particular configuration). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.