[Bug 424242] New: Keyboard does not work on Acer Aspire laptop
From that point I can already test the keyboard whether it is working or not. Normally I can press escape and the grafical display is replaced by text for
https://bugzilla.novell.com/show_bug.cgi?id=424242 Summary: Keyboard does not work on Acer Aspire laptop Product: openSUSE 11.0 Version: Final Platform: x86 OS/Version: openSUSE 11.0 Status: NEW Severity: Normal Priority: P5 - None Component: Kernel AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: roland.leurs@trippler.nl QAContact: qa@suse.de Found By: Customer I have installed OpenSuse 11.0 on my Acer Aspire 1800 and often the keyboard is not working. This is what happens: Grub starts and I can select an operating system to start with the keyboard The Linux kernel loads and starts the booting process. If the error occurs this is not possible, so the bug appears at a very early stage in the boot process. Once the grafical login screen is displayed I cannot enter a username and password. The mouse works fine, so I can select a user from the icon list. I can also reboot the system or switch to a console login. This also works but on the console the keyboard still is not working. This Acer laptop is the only system I have this problem. On a desktop server and a VM-Ware machine I never had this problem. On the same laptop I used OpenSuse 10.2 for months and sometimes Windows XP but those OSses do not have any keyboard related problems. My only work-around is reboot the system (sometimes 2, 3 or even 4 times) and wait until it works. Over the network, the system is always usable. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 Cyril Hrubis <chrubis@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.provo.novell.com |zoz@novell.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 Christian Zoz <zoz@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |zoz@novell.com AssignedTo|bnc-team-screening@forge.provo.novell.com |kernel-maintainers@forge.provo.novell.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 User seife@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=424242#c2 Stefan Seyfried <seife@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jkosina@novell.com --- Comment #2 from Stefan Seyfried <seife@novell.com> 2008-09-18 06:18:41 MDT --- Jiri: maybe something similar than the problems Helmut and I occasionally had after resume on our HP notebooks? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 User jkosina@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=424242#c4 Jiri Kosina <jkosina@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |roland.leurs@trippler.nl --- Comment #4 from Jiri Kosina <jkosina@novell.com> 2008-09-19 11:22:27 MDT --- Could you please send me the dmesg output from the boot the keyboard doesn't work? (you should be able to find it in /var/log/messages after you have working keyboard again). Thanks. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 User roland.leurs@trippler.nl added comment https://bugzilla.novell.com/show_bug.cgi?id=424242#c5 --- Comment #5 from Roland Leurs <roland.leurs@trippler.nl> 2008-09-28 04:07:22 MDT --- After the latest kernel update I haven't seen the problem anymore. Can you close the bug? If it happens again, I'll reopen the bug (if possible) and send the dmesg output. Regards, Roland Leurs -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 User jkosina@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=424242#c6 Jiri Kosina <jkosina@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED Info Provider|roland.leurs@trippler.nl | Resolution| |FIXED --- Comment #6 from Jiri Kosina <jkosina@novell.com> 2008-10-01 07:46:03 MDT --- Closing, thanks for the information. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 User roland.leurs@trippler.nl added comment https://bugzilla.novell.com/show_bug.cgi?id=424242#c7 --- Comment #7 from Roland Leurs <roland.leurs@trippler.nl> 2008-10-09 05:57:58 MDT --- Created an attachment (id=244578) --> (https://bugzilla.novell.com/attachment.cgi?id=244578) Logfiles from boot process when keyboard fails ( *_nokbd) and when it works. After re-installing OpenSuse 11.0 the bug appeared again. I have updated to the latest kernel (Linux aspire 2.6.25.16-0.1-pae #1 SMP 2008-08-21 00:34:25 +0200 i686 i686 i386 GNU/Linux) but the bug is still here. These are the logfiles Jiri asked for. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 User roland.leurs@trippler.nl added comment https://bugzilla.novell.com/show_bug.cgi?id=424242#c8 Roland Leurs <roland.leurs@trippler.nl> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |REOPENED Resolution|FIXED | --- Comment #8 from Roland Leurs <roland.leurs@trippler.nl> 2008-10-09 06:00:12 MDT --- After re-installing OpenSuse 11.0 the bug appeared again. I have updated to the latest kernel (Linux aspire 2.6.25.16-0.1-pae #1 SMP 2008-08-21 00:34:25 +0200 i686 i686 i386 GNU/Linux) but the bug is still here. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 Greg Kroah-Hartman <gregkh@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|kernel-maintainers@forge.provo.novell.com |jkosina@novell.com Status|REOPENED |NEW -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 User jkosina@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=424242#c9 Jiri Kosina <jkosina@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |roland.leurs@trippler.nl --- Comment #9 from Jiri Kosina <jkosina@novell.com> 2008-10-30 09:28:23 MDT --- Does the problem go away when you use kernel from http://labs.suse.cz/jikos/download/bug-404881/ please? Thanks. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 User jkosina@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=424242#c10 Jiri Kosina <jkosina@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED Info Provider|roland.leurs@trippler.nl | Resolution| |NORESPONSE --- Comment #10 from Jiri Kosina <jkosina@novell.com> 2008-11-25 08:07:16 MST --- No response for 4 weeks, closing. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 User roland.leurs@trippler.nl added comment https://bugzilla.novell.com/show_bug.cgi?id=424242#c11 Roland Leurs <roland.leurs@trippler.nl> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |roland.leurs@trippler.nl Status|RESOLVED |REOPENED Component|Kernel |Kernel Product|openSUSE 11.0 |openSUSE 11.1 Resolution|NORESPONSE | Target Milestone|--- |Final --- Comment #11 from Roland Leurs <roland.leurs@trippler.nl> 2008-12-24 07:46:32 MST --- Hello Jiri, My excuses for not responding to your latest question; I never saw the reply by e-mail and I didn't look at the bugtracker anymore. Anyway, I have installed OpenSuse 11.1 which looks very nice but still the same problem. I have looked at my dmesg output and I noticed a difference when working / non working keyboard: dmesg.kbdnotok.txt:TSC: PIT calibration confirmed by PMTIMER. dmesg.kbdnotok.txt:TSC: using PMTIMER calibration value dmesg.kbdnotok.txt:Marking TSC unstable due to TSC halts in idle dmesg.kbdok.txt:TSC: PIT calibration confirmed by PMTIMER. dmesg.kbdok.txt:TSC: using PIT calibration value dmesg.kbdok.txt:Marking TSC unstable due to TSC halts in idle Every time when the keyboard and touchpad do not work, I have a line TSC: using PMTIMER calibration value in my dmesg. When it works it uses PIT for calibration. I reproduced this several times. It might be a clue.... If needed, I can upload the complete dmesg output, just let me know and I will look more often to this bug for your response. Thanks in advance, Regards, Roland Leurs -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 User jkosina@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=424242#c12 Jiri Kosina <jkosina@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|REOPENED |NEEDINFO Info Provider| |jbohac@novell.com --- Comment #12 from Jiri Kosina <jkosina@novell.com> 2009-01-07 01:11:32 MST --- (In reply to comment #11 from Roland Leurs)
problem. I have looked at my dmesg output and I noticed a difference when working / non working keyboard:
dmesg.kbdnotok.txt:TSC: PIT calibration confirmed by PMTIMER. dmesg.kbdnotok.txt:TSC: using PMTIMER calibration value dmesg.kbdnotok.txt:Marking TSC unstable due to TSC halts in idle
dmesg.kbdok.txt:TSC: PIT calibration confirmed by PMTIMER. dmesg.kbdok.txt:TSC: using PIT calibration value dmesg.kbdok.txt:Marking TSC unstable due to TSC halts in idle
Every time when the keyboard and touchpad do not work, I have a line
TSC: using PMTIMER calibration value
in my dmesg. When it works it uses PIT for calibration. I reproduced this several times. It might be a clue....
Roland, thanks a lot for this observation. Seems like your system is having some serious issue with pmtimer, but I am not able to immediately see what the possible culprit might be. Jiri, have you by any chance ever met similar situation before? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 User jbohac@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=424242#c13 Jiri Bohac <jbohac@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED CC| |jbohac@novell.com Info Provider|jbohac@novell.com | --- Comment #13 from Jiri Bohac <jbohac@novell.com> 2009-02-11 07:52:01 MST --- No, I have never seen anything similar. I now checked the code and it does not look like there is a problem with the PM Timer. The fact that these three lines are printed means that when calibrating the TSC, the PIT and PM Timer calibration results were within 5% off each other. In case of a serious problem withe one of the timers, a different message would be printed. The fact that a different timer gets used for calibration on different boots does not really suggest anything is wrong with either of them. The kernel uses whichever returned a smaller value (meaning it was likely more accurate). The full dmesg mighe be useful, but I don't suspect the timers. Furthermore, the TSC is then not used for timekeeping anyway, so the calibration is not really important. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 User jkosina@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=424242#c14 Jiri Kosina <jkosina@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |roland.leurs@trippler.nl --- Comment #14 from Jiri Kosina <jkosina@novell.com> 2009-02-20 15:32:12 MST --- Could you please provide dmesg logs from both of the scenarios (working vs. non-working keyboard) with kernel that has been booted with i8042.debug option? Thanks. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=424242 User roland.leurs@trippler.nl added comment https://bugzilla.novell.com/show_bug.cgi?id=424242#c15 --- Comment #15 from Roland Leurs <roland.leurs@trippler.nl> 2009-02-23 03:53:18 MST --- Hello Jiri, How do I boot with i8042.option? Can this be done with a boot parameter, or adding an option to a config file? Regards, Roland -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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