https://bugzilla.novell.com/show_bug.cgi?id=386853 User jsmeix@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=386853#c2 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|Critical |Major Status|NEW |RESOLVED Resolution| |LATER --- Comment #2 from Johannes Meixner 2008-05-06 01:47:18 MST --- I can repoduce it with a non UTF-8 locale. What results "locale" for the user who runs hp-setup? Try it with a plain ASCII locale export LC_ALL=POSIX export LANG=POSIX hp-setup Also try it with a UTF-8 locale export LC_ALL=de_DE.utf8 export LANG=de_DE.utf8 hp-setup Both work for me. I assume it is the same for you and then it is a duplicate of https://bugs.launchpad.net/hplip/+bug/162196 Therefore I close it as LATER because it will be fixed in a future HPLIP version from upstream. Please reopen it if the above does not work for you. The underlying reason is in CUPS: Since CUPS 1.3 the cupsd accepts only UTF-8 encoded stuff. This change is backward incompatible so that many older CUPS clients (in particular CUPS 1.1 in SLE10) and many software which communicates with CUPS (e.g. hp-setup) does no longer work with a non-UTF-8 locale setting. By the way: This is a "major" but no "critical" bug because it is nothing like "Crash, loss of data, corruption of data, severe memory leak" see https://bugzilla.novell.com/page.cgi?id=fields.html#bug_severity -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=386853 User gp@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=386853#c4 --- Comment #4 from Gerald Pfeifer 2008-05-06 03:11:08 MST --- Good catch! I'm out of town now and cannot do other tests, but inded the test machine in question is running with a en_US.iso-8859-1 locale. Never would I have thought this to make a difference. Do you think this is important enough to warrant an entry in the release notes for 11.0? (Re severity you're right with that documentation. However, if there were no workaround and this affected a large number of users of HP printers, using our usual standards this probably would have gone through as Critical.) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=386853 User gp@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=386853#c6 --- Comment #6 from Gerald Pfeifer 2008-05-18 06:37:51 MST --- Bad news, now that I'm back at the printer and could test again. The workaround doesn't make a change for me. :-( # export LC_ALL=POSIX # export LANG=POSIX # locale LANG=POSIX LC_CTYPE="POSIX" LC_NUMERIC="POSIX" LC_TIME="POSIX" LC_COLLATE="POSIX" LC_MONETARY="POSIX" LC_MESSAGES="POSIX" LC_PAPER="POSIX" LC_NAME="POSIX" LC_ADDRESS="POSIX" LC_TELEPHONE="POSIX" LC_MEASUREMENT="POSIX" LC_IDENTIFICATION="POSIX" LC_ALL=POSIX # hp-setup ..and I get the same error. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=386853 User jsmeix@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=386853#c8 --- Comment #8 from Johannes Meixner 2008-05-20 00:52:19 MST --- Thanks for the info! Curretly I don't know the underlying reason why it failed in your case, therefore only a guess: Since HPLIP 2.8.4 there is no longer any startup system daemon. Since HPLIP 2.8.4 the hpssd is replaced by a user daemon-like process "hp-systray". This process is started (and keeps running) when needed by another HPLIP tool (usually by hp-toolbox). In your case the reason might be a still running hp-systray under a non-UTF-8 locale which might interfere with hp-setup. Note that hplip processes are usually python scripts so that the COMMAND entry in the "ps" output is stuff like python /usr/bin/hp-systray python /usr/bin/hp-toolbox so that e.g. "pgrep hp-systray" doesn't find it. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=386853 User jsmeix@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=386853#c10 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|REOPENED |RESOLVED Resolution| |WONTFIX --- Comment #10 from Johannes Meixner 2008-06-25 06:25:18 MDT --- In comment #2 I closed it as LATER because it will be fixed in a future HPLIP version from upstream. Comment #9 makes such a resolution useless so that I close it now as WONTFIX because I will not fix it but it will be fixed in a future HPLIP version from upstream. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=386853 User jsmeix@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=386853#c12 --- Comment #12 from Johannes Meixner 2008-10-07 00:17:58 MDT --- To avoid misunderstandings regarding comment #2: "This change is backward incompatible": This change is compatible with the IPP specification which reads that an IPP server needs only to support UTF-8 (which includes plain 7-bit ASCII). Accordingly the IPP client must be prepared to fall back to UTF-8 if the server does not support the character set which is initially used by the client. What is not backward compatible is that before CUPS 1.3 the cupsd supported several non-UTF-8 character sets so that many clients falsely and blindly rely on support for non-UTF-8 character sets and simply fail now instead of falling back to UTF-8. Therefore the root cause is that clients are not in compliance to the IPP specification so that those clients must be fixed. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.