[Bug 669235] New: Scanner in HP-Deskjet-F4500 is not detected by sane.
https://bugzilla.novell.com/show_bug.cgi?id=669235 https://bugzilla.novell.com/show_bug.cgi?id=669235#c0 Summary: Scanner in HP-Deskjet-F4500 is not detected by sane. Classification: openSUSE Product: openSUSE 11.4 Version: Milestone 6 of 6 Platform: i686 OS/Version: Other Status: NEW Severity: Major Priority: P5 - None Component: Printing AssignedTo: jsmeix@novell.com ReportedBy: EagleScreen@gmail.com QAContact: jsmeix@novell.com Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux i686; rv:2.0b10) Gecko/20110121 Firefox/4.0b10 I have a HP-Deskjet-F4500 with scanner which works with HPLIP. On OpenSUSE 11.3, skanlite & xsane detect the scanner and both can use it with no problems. On OpenSUSE 11.4 M6, skanlite neither xsane don't detect the scanner. The printer part works well in 11.4, the problem is the scanner detection. Reproducible: Always Steps to Reproduce: 1. Install HP-Deskjet-F4500 with Hplip. 2. Try to scan with skanlite or xsane. 3. Both will give error about no scanner detected. Actual Results: Both: xsane & skanlite give error about no scanner detected. Expected Results: xsane or skanlite should detect the scanner and be able to use it. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=669235 https://bugzilla.novell.com/show_bug.cgi?id=669235#c1 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |EagleScreen@gmail.com --- Comment #1 from Johannes Meixner <jsmeix@novell.com> 2011-02-04 08:01:26 UTC --- What results "rpm -qa | grep ^hp" ? What results "grep hpaio /etc/sane.d/dll.conf" ? What results "scanimage -L" when you run it as normal user and as root? Does it work when you run xsane or skanlite as root? As root run "hp-check -r" and attach the file hp-check.log as MIME type "Text/plain" to this bug. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=669235 https://bugzilla.novell.com/show_bug.cgi?id=669235#c2 Rafael Belmonte <EagleScreen@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|EagleScreen@gmail.com | --- Comment #2 from Rafael Belmonte <EagleScreen@gmail.com> 2011-02-04 13:04:48 UTC --- rpm -qa | grep ^hp: hplip-hpijs-3.10.9-11.1.i586 hplip-3.10.9-11.1.i586 grep hpaio /etc/sane.d/dll.conf # The hpaio backend is provided by the hplip package: #hpaio scanimage -L: No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). # scanimage -L (as root): No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). xsane & skanlite dont detect the scanner as root. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=669235 https://bugzilla.novell.com/show_bug.cgi?id=669235#c3 --- Comment #3 from Rafael Belmonte <EagleScreen@gmail.com> 2011-02-04 13:06:22 UTC --- Created an attachment (id=412273) --> (http://bugzilla.novell.com/attachment.cgi?id=412273) The hp-check requested log. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=669235 https://bugzilla.novell.com/show_bug.cgi?id=669235#c4 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |WORKSFORME --- Comment #4 from Johannes Meixner <jsmeix@novell.com> 2011-02-04 14:13:35 UTC --- Currently the hpaio scanner driver (provided by HPLIP) is not activated in /etc/sane.d/dll.conf and then no scanning can work, see "SANE Backends" at http://en.opensuse.org/SDB:Configuring_Scanners As root un-comment the "hpaio" line in /etc/sane.d/dll.conf (i.e. remove the leading '#') so that it looks as follows: --------------------------------------------------------------- # The hpaio backend is provided by the hplip package: hpaio --------------------------------------------------------------- This activates the hpaio scanner driver and then scanning should again work. Alternatively use the YaST scanner module to activate this driver manually. Usually the activation of the hpaio scanner driver happens via some special udev magic. I don't know why the magic didn't work in your particular case but usually it works so that I close the issue as "worksforme". -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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