http://bugzilla.novell.com/show_bug.cgi?id=610319 http://bugzilla.novell.com/show_bug.cgi?id=610319#c1 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |INVALID Summary|Cannon LBP2900B printer is |Canon LBP2900B printer |not working. |(proprietary CAPT device) | |not working --- Comment #1 from Johannes Meixner <jsmeix@novell.com> 2010-06-01 07:40:10 UTC --- The Canon web site e.g. the German product specification at http://www.canon.de/For_Home/Product_Finder/Printers/Laser/i-SENSYS_LBP2900B... shows that the LBP2900/LBP2900B devices understand only the proprietary Canon CAPT (Canon Advanced Printing Technology) protocol which makes those devices so called "GDI printers", see also bug #602944. We (i.e. openSUSE/Novell) neither provide a driver for such kind of devices (GDI printers), nor can we provide any kind of support for such devices, see http://en.opensuse.org/SDB:GDI_Printers Therefore the issue does not belong to us (i.e. the bug report is invalid for us). In the end all you can do is to use the proprietary driver from Canon and if it does not work, you can only ask Canon (or wherever you got a driver for such kind of devices). We even cannot help you to debug the issue because we do not have any such kind of devices to reproduce it on our systems. Nevertheless some hints when you like to debug the issue on your own, the following might help: See http://en.opensuse.org/SDB:CUPS_in_a_Nutshell -------------------------------------------------------------------- If problems are encountered: 1. Set the "LogLevel debug" in /etc/cups/cupsd.conf. 2. Stop cupsd. 3. Move /var/log/cups/error_log* to another location (or delete it) in order to avoid having to search through gigantic log files. 4. Start cupsd. 5. Retry the action leading to the problem. 6. Now /var/log/cups/error_log contains many messages that are useful for troubleshooting. -------------------------------------------------------------------- When the device is sometimes detected and sometimes not it indicates a more low-level USB-related issue which likely depends on your particular device. As root call "lsusb" to get the USB devices listed which are currently recognized by the USB-system. If a USB device is not shown by "lsusb", the device is unknown by the USB system and nothing can access it (in particular the printing system cannot access it). In this case it might help to search for USB-related (error)-messages in /var/log/messages e.g. using as root grep -i 'usb' /var/log/messages | tail -n40 to view the last 40 of such messages. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.